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Parcel Panel description
ParcelPanel is a software designed for online businesses that sell directly to customers. It helps you manage the entire shipping process after an order is placed. ParcelPanel provides real-time updates from over 1,200 shipping companies, so you and your customers always know where packages are. This can reduce customer inquiries about order status. ParcelPanel also helps manage returns and exchanges, aiming to make these processes smoother. It integrates with popular e-commerce platforms like Shopify and WooCommerce.
What companies are using Parcel Panel?
Who is Parcel Panel best for
ParcelPanel is ideal for DTC brands of any size that want to improve their customer's post-purchase experience. We find that users especially love the easy integration with Shopify and WooCommerce, customizable notifications, and real-time tracking updates. It’s a great way to keep your customers informed and reduce inquiries, as many users have pointed out in their reviews.
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Great for small to medium-sized e-commerce businesses (1-1000 employees) seeking to improve post-purchase experiences.
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Specifically designed for e-commerce businesses looking to streamline shipping, tracking, and returns.
Parcel Panel features
Supported Branded Tracking Page: ParcelPanel's branded tracking page allows businesses to maintain brand consistency and offer a seamless customer experience. This strengthens brand recognition and promotes customer loyalty. |
Supported Automatic Shipping Notifications: ParcelPanel automatically sends shipping notifications to customers, keeping them informed about the status of their orders. This reduces customer inquiries and enhances the overall shopping experience. |
Supported Smart Marketing Channels: With ParcelPanel's smart marketing channels, businesses can leverage post-purchase interactions to drive additional sales. This feature allows for targeted marketing campaigns and personalized recommendations. |
Supported Powerful Analytics: ParcelPanel provides powerful analytics to track key metrics related to order tracking, returns, and shipping protection. These insights help businesses optimize their post-purchase processes and improve customer satisfaction. |
Supported Branded Order Tracking: ParcelPanel enables branded order tracking, allowing businesses to maintain a consistent brand experience throughout the customer journey. This feature enhances brand recognition and builds customer trust. |
Supported Streamlined Returns Process: ParcelPanel streamlines the returns process for both businesses and customers. This feature reduces customer frustration and improves the efficiency of handling returns. |
Supported Shipping Protection: With ParcelPanel, businesses can protect their shipments against loss or damage, providing an additional layer of security and peace of mind for both the business and the customer. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Parcel Panel reviews
We've summarised 53 Parcel Panel reviews (Parcel Panel Capterra reviews and Parcel Panel G2 reviews) and summarised the main points below.
- Excellent and responsive customer support (Donna, Kath, Mig, Elly, Lexie mentioned).
- Easy integration with Shopify and WooCommerce.
- Customizable notifications and tracking pages.
- Real-time tracking updates from numerous shipping companies.
- Handles multiple languages effectively.
- CSV/Excel export is not available in lower-tier plans.
- Limited customization options without coding.
- Occasional delays in tracking updates.
Parcel Panel pricing
The commentary is based on 5 reviews from Parcel Panel Capterra reviews and Parcel Panel G2 reviews.
We find that users generally consider Parcel Panel a valuable tool with essential features and excellent customer service. While one user suggested lower prices for certain plan features, others highlight a generous free plan, making Parcel Panel a cost-effective option for many.
Users sentiment
See the Parcel Panel pricing page.
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Parcel Panel has a free plan.
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Parcel Panel has a free trial.
All the basics to start a new business. Includes access to 1,366 carriers, real-time sync & tracking, branded tracking page, smart dashboard, basic analytics, and is tailored for Shopify & WooCommerce.
All Free features, plus: Post-purchase EDD, custom shipment status, product recommendation, discount upsell, shipping notifications, advanced analytics, and shipping protection.
All Essential features, plus: Auto-translate tracking details, CSV & PDF export, advanced integrations (Klaviyo, Gorgias, and more), Developer API & Webhook, and remove ParcelPanel branding.
All Professional features, plus: Dedicated tracking channel, custom integrations, customer success manager, dedicated onboarding manager, and dedicated priority support.
Parcel Panel alternatives
Parcelhub Shipping SoftwareStreamlines multi-carrier shipping, saving businesses time and money.Read more
Parcel Panel FAQ
Parcel Panel helps online businesses manage their shipping process. We find it provides real-time tracking updates from many carriers, manages returns, and integrates with platforms like Shopify. This improves transparency and customer satisfaction.
What is Parcel Panel and what does Parcel Panel do?
Parcel Panel helps online businesses manage their shipping process. We find it provides real-time tracking updates from many carriers, manages returns, and integrates with platforms like Shopify. This improves transparency and customer satisfaction.
ParcelPanel seamlessly integrates with popular e-commerce platforms like Shopify and WooCommerce. This makes it easy for businesses to connect their existing online stores and manage their shipping processes efficiently. We find that this integration is a key feature for many of our users.
How does Parcel Panel integrate with other tools?
ParcelPanel seamlessly integrates with popular e-commerce platforms like Shopify and WooCommerce. This makes it easy for businesses to connect their existing online stores and manage their shipping processes efficiently. We find that this integration is a key feature for many of our users.
We find that Parcel Panel's main competitors are Narvar, ShipStation, Shipway, Starshipit, FirstMile, and Parcelhub Shipping Software. These alternatives offer similar features like streamlined shipping, automated tracking, and branded post-purchase experiences.
What the main competitors of Parcel Panel?
We find that Parcel Panel's main competitors are Narvar, ShipStation, Shipway, Starshipit, FirstMile, and Parcelhub Shipping Software. These alternatives offer similar features like streamlined shipping, automated tracking, and branded post-purchase experiences.
Parcel Panel appears to be a legitimate and helpful tool. We find that users praise its ease of use, Shopify integration, and excellent customer support. While there are some limitations with lower-tier plans, the positive reviews and significant growth suggest it's a safe and reliable choice.
Is Parcel Panel legit?
Parcel Panel appears to be a legitimate and helpful tool. We find that users praise its ease of use, Shopify integration, and excellent customer support. While there are some limitations with lower-tier plans, the positive reviews and significant growth suggest it's a safe and reliable choice.
ParcelPanel offers a free plan and three paid plans starting at $11/month. The Professional plan is $59/month, and the Enterprise plan is $479/month. They also offer a free trial and additional quota pricing.
How much does Parcel Panel cost?
ParcelPanel offers a free plan and three paid plans starting at $11/month. The Professional plan is $59/month, and the Enterprise plan is $479/month. They also offer a free trial and additional quota pricing.
We find that Parcel Panel's customer service is highly praised in reviews. Users consistently mention the helpfulness and responsiveness of the support team, often highlighting specific representatives like Donna, Kath, and Mig by name. They appreciate the quick and efficient solutions provided by the support staff.
Is Parcel Panel customer service good?
We find that Parcel Panel's customer service is highly praised in reviews. Users consistently mention the helpfulness and responsiveness of the support team, often highlighting specific representatives like Donna, Kath, and Mig by name. They appreciate the quick and efficient solutions provided by the support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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