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Pendo Feedback (formerly Receptive) description
Pendo Feedback is a product feedback tool that helps businesses, particularly software companies, understand what their customers want. It collects feedback from various sources, organizes it, and helps prioritize what to build next. Pendo Feedback goes beyond simple feedback collection, offering in-depth analysis and reporting to segment data and identify trends. This helps product teams make informed decisions based on customer needs and priorities, rather than assumptions. A standout feature is its roadmapping tool, which allows companies to transparently communicate their product development plans with customers, enhancing customer engagement and satisfaction.
Who is Pendo Feedback (formerly Receptive) best for
Pendo Feedback is a tool designed to help businesses, especially software companies, understand what their customers want. It collects and organizes feedback from different places, helping teams decide what to build next. We've noticed that the roadmapping feature is particularly useful for keeping customers in the loop and boosting their satisfaction by showing them the product development plans..
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We find Pendo Feedback best suited for medium-sized software companies (101-1000 employees) seeking to understand and act on customer feedback.
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From what we see, Pendo Feedback is a solid choice for companies in the eCommerce and Hospitality/Tourism industries.
Pendo Feedback (formerly Receptive) features
Supported Product Roadmap Sharing: Allows companies to share their product roadmap with customers, enhancing transparency and communication. |
Supported Centralized Feedback Repository: Centralized system for collecting and organizing customer feedback from various sources. |
Supported Customer Feedback Submission and Voting: Enables customers to submit feedback directly and vote on existing requests. |
Supported Feedback Prioritization and Analysis: Helps product teams prioritize features based on customer feedback and data analysis. |
Supported Workflow Integration: Integrates with existing workflows to streamline feedback collection and management. |
Pendo Feedback (formerly Receptive) pricing
The commentary is based on 3 reviews from Pendo Feedback (formerly Receptive) G2 reviews.
We find that users often express concerns about Pendo Feedback's pricing, finding it unclear and potentially high relative to its perceived value. Some users felt the cost did not justify the limited prioritization features, leading them to seek alternative solutions.
Pendo Feedback (formerly Receptive) alternatives
Pendo Feedback (formerly Receptive) FAQ
Pendo Feedback (formerly Receptive) centralizes and analyzes customer feedback, allowing product teams to prioritize features effectively. We find that it helps software companies understand customer needs and build better products by sharing product roadmaps and fostering open communication.
What is Pendo Feedback (formerly Receptive) and what does Pendo Feedback (formerly Receptive) do?
Pendo Feedback (formerly Receptive) centralizes and analyzes customer feedback, allowing product teams to prioritize features effectively. We find that it helps software companies understand customer needs and build better products by sharing product roadmaps and fostering open communication.
Pendo Feedback integrates with tools like Jira, Slack, Trello, and Intercom. This helps streamline workflows and keep your team informed. We find that these integrations are key for efficient feedback management.
How does Pendo Feedback (formerly Receptive) integrate with other tools?
Pendo Feedback integrates with tools like Jira, Slack, Trello, and Intercom. This helps streamline workflows and keep your team informed. We find that these integrations are key for efficient feedback management.
Pendo Feedback's main competitors include ProdCamp, Chisel, and Shorter Loop. These platforms offer similar functionality, focusing on collecting and analyzing user feedback to improve product development. Some also provide roadmapping tools for increased transparency.
What the main competitors of Pendo Feedback (formerly Receptive)?
Pendo Feedback's main competitors include ProdCamp, Chisel, and Shorter Loop. These platforms offer similar functionality, focusing on collecting and analyzing user feedback to improve product development. Some also provide roadmapping tools for increased transparency.
Yes, Pendo Feedback is a legitimate product used by many businesses. With a 3.5/5 rating on G2 and positive website traffic growth, it appears to be a safe and reliable choice for collecting and analyzing customer feedback.
Is Pendo Feedback (formerly Receptive) legit?
Yes, Pendo Feedback is a legitimate product used by many businesses. With a 3.5/5 rating on G2 and positive website traffic growth, it appears to be a safe and reliable choice for collecting and analyzing customer feedback.
Pendo doesn't publicly share pricing details for Pendo Feedback. Contact their sales team for a customized quote based on your specific needs.
How much does Pendo Feedback (formerly Receptive) cost?
Pendo doesn't publicly share pricing details for Pendo Feedback. Contact their sales team for a customized quote based on your specific needs.
Based on the reviews, Pendo Feedback's customer service is generally considered excellent and helpful. However, some users have reported difficulties getting support, especially with the Pendo Feedback tool compared to other Pendo products.
Is Pendo Feedback (formerly Receptive) customer service good?
Based on the reviews, Pendo Feedback's customer service is generally considered excellent and helpful. However, some users have reported difficulties getting support, especially with the Pendo Feedback tool compared to other Pendo products.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.