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PetDesk

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Last updated on

Company health

Employee growth
15% increase in the last year
Web traffic
3% decrease in the last quarter
Financing
July 2018 - $16M

Ratings

G2
4.5/5
(13)
Glassdoor
4.3/5
(75)

PetDesk description

PetDesk is a software platform designed for veterinary clinics to manage client communication and streamline operations. It offers a suite of features including automated appointment reminders, a mobile app for pet owners, online booking, payment processing, and digital marketing tools. PetDesk aims to improve client engagement, reduce no-shows, and free up staff time by automating routine tasks. It integrates with several practice management systems for seamless data flow.


Who is PetDesk best for

PetDesk is ideal for veterinary clinics aiming to streamline operations and enhance client communication. We find that it is most effective for clinics of all sizes that want to reduce no-shows, improve client engagement, and free up staff time. Based on user feedback, the automated appointment reminders and mobile app are particularly beneficial.

  • Suited for clinics of all sizes, from small businesses to large enterprises, seeking to improve client communication.

  • Great fit for businesses in the Healthcare, Wellness, and Pharma industries seeking to streamline operations.


PetDesk features

Supported

PetDesk Marketing: PetDesk Marketing makes you the clear choice for pet care and separates your clinic from the competition through a custom website and detailed digital marketing designed for you.

Supported

PetDesk Direct Booking: PetDesk Direct Booking keeps you in complete control and prevents double-booked appointments while clients schedule your services anytime, anywhere, and on any device.

Supported

PetDesk Phones: PetDesk Phones syncs with your practice information management system (PIMS) to prepare you for faster and more efficient calls, each and every time.

Supported

PetDesk Communications: The PetDesk App and Communication Software empowers pet owners to self-serve instead of calling, while you easily manage in-app information and communication in one place.

Supported

PetDesk Payments: PetDesk Payments allows you to easily collect payments and view payment history through automated billing, text-to-pay, and other convenient payment methods.

Supported

Two-Way Texting: Two-way texting through PetDesk improves communication, appointment reminders, and client engagement.

Supported

PetDesk Data: PetDesk Data gives you powerful insights into your clinic's health and provides reports on financials, client behavior, and more.


PetDesk pricing

The commentary is based on 1 reviews from PetDesk G2 reviews.

We find that users generally consider PetDesk's pricing to be a bit expensive, although the value it provides often outweighs the cost. Some users mentioned the pricing as their only major concern.

See the PetDesk pricing page.


PetDesk alternatives

  • Logo of Covetrus Pulse
    Covetrus Pulse
    Veterinary practice management: unified platform for efficiency and care.
    Read more
  • Logo of DaySmart Vet
    DaySmart Vet
    Streamlines vet practice management for better patient care.
    Read more
  • Logo of Vetport
    Vetport
    Streamlines vet clinic management: appointments, records, billing, and more.
    Read more
  • Logo of NaVetor
    NaVetor
    Cloud-based vet practice management software streamlining daily tasks.
    Read more
  • Logo of MoeGo
    MoeGo
    Easy pet business management: bookings, payments, and happy clients.
    Read more
  • Logo of Gingr
    Gingr
    Pet care business management: bookings, payments, staff, and clients.
    Read more

PetDesk FAQ

  • What is PetDesk and what does PetDesk do?

    PetDesk helps veterinary clinics enhance client communication and streamline daily operations. We find that their platform offers appointment reminders, a mobile app, online booking, and other helpful tools. This improves client engagement and frees up staff time.

  • How does PetDesk integrate with other tools?

    PetDesk integrates with various practice management systems (PIMS) to ensure smooth data transfer. It also offers a mobile app for pet owners, facilitating appointment scheduling, two-way communication, and payments directly through the platform. This streamlines tasks and enhances client engagement.

  • What the main competitors of PetDesk?

    We find that PetDesk's main competitors include Covetrus Pulse, DaySmart Vet, Vetport, NaVetor, MoeGo, and Gingr. These alternatives offer similar features for veterinary practice management, client communication, and streamlining daily operations.

  • Is PetDesk legit?

    Yes, PetDesk is a legitimate software platform. We find that many veterinary clinics use it to manage client communication and streamline operations, with generally positive reviews from users.

  • How much does PetDesk cost?

    I can't find any pricing details for PetDesk. Contact their sales team directly to get a quote tailored to your specific needs. They can also discuss available plans and any potential discounts.

  • Is PetDesk customer service good?

    We find that PetDesk's customer support is generally viewed positively. Users appreciate the quick and helpful responses, which contribute to a smoother experience. Some users would like to see improvements such as easier integration of the loyalty program and more client account editing capabilities.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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