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PrimePay description
PrimePay is a Human Capital Management (HCM) software platform designed for small and midsize businesses in the USA. It offers a range of modules including payroll, HR, time and attendance, benefits administration, and applicant tracking. PrimePay focuses on providing a user-friendly experience with a high level of customer service. Its flexible structure allows businesses to choose individual modules or a fully integrated HCM system.
Who is PrimePay best for
PrimePay is a user-friendly HCM platform ideal for small and midsize businesses in the USA. It offers payroll, HR, time & attendance, benefits, and applicant tracking modules. Some users praise the comprehensive reporting and dedicated customer service, while others have noted long wait times for support. If your business needs an integrated HCM solution with strong reporting capabilities, PrimePay might be a good fit, but be prepared to potentially navigate customer support challenges.
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Best for small and medium businesses (SMBs) in the USA.
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Suitable for a wide range of industries, from healthcare to hospitality.
PrimePay features
Supported PrimePay offers an Applicant Tracking System (ATS) to track candidates. |
Supported PrimePay supports time and attendance tracking, scheduling, and payroll calculation. |
Supported PrimePay facilitates benefits administration, including enrollment and compliance. |
Supported PrimePay offers comprehensive HR management features, including hiring, onboarding, benefits, and compliance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
PrimePay reviews
We've summarised 291 PrimePay reviews (PrimePay Software Advice reviews, PrimePay TrustPilot reviews, PrimePay Capterra reviews and PrimePay G2 reviews) and summarised the main points below.
- User-friendly payroll system for entering and processing payroll.
- Comprehensive reporting features with customizable options.
- Seamless integration with other HR and benefits platforms.
- Dedicated customer service representatives who are knowledgeable and helpful.
- Efficient and timely payroll processing with direct deposit capabilities.
- Long wait times for customer support, often exceeding one hour.
- Difficulty reaching a live representative.
- Unresponsive customer service, with delayed or no replies to emails and support tickets.
- Unexpected deductions and difficulty getting explanations for billing discrepancies.
- Errors in payroll processing, such as missed payments, incorrect overtime calculations, and tax withholding issues.
PrimePay pricing
The commentary is based on 26 reviews from PrimePay Capterra reviews, PrimePay G2 reviews and PrimePay TrustPilot reviews.
PrimePay offers various payroll and HR solutions with add-on bundles for benefits compliance and legal advice. They do not list pricing details on their website and encourage users to request a demo or watch a product tour for more information.
Users sentiment
See the PrimePay pricing page.
PrimePay alternatives
PrimePay FAQ
PrimePay is a human capital management (HCM) software for small and midsize businesses in the USA. It offers payroll, HR, time and attendance, benefits administration, and applicant tracking modules. PrimePay aims for a user-friendly experience with strong customer service, though user reviews report mixed experiences with support.
What is PrimePay and what does PrimePay do?
PrimePay is a human capital management (HCM) software for small and midsize businesses in the USA. It offers payroll, HR, time and attendance, benefits administration, and applicant tracking modules. PrimePay aims for a user-friendly experience with strong customer service, though user reviews report mixed experiences with support.
PrimePay integrates with other HR and benefits platforms, offering seamless data flow between systems. However, some users have reported difficulties and inconsistencies with specific integrations. More details on specific integrations are not readily available.
How does PrimePay integrate with other tools?
PrimePay integrates with other HR and benefits platforms, offering seamless data flow between systems. However, some users have reported difficulties and inconsistencies with specific integrations. More details on specific integrations are not readily available.
PrimePay competes with other HCM platforms like Rippling, UKG Pro, Paylocity, and Dayforce. These alternatives offer similar features such as payroll, HR management, benefits administration, and time and attendance tracking. Some also provide talent management and employee engagement tools.
What the main competitors of PrimePay?
PrimePay competes with other HCM platforms like Rippling, UKG Pro, Paylocity, and Dayforce. These alternatives offer similar features such as payroll, HR management, benefits administration, and time and attendance tracking. Some also provide talent management and employee engagement tools.
PrimePay is a legitimate HCM software platform. However, user reviews reveal mixed experiences. While some praise its user-friendly payroll system and comprehensive reporting, others report customer service challenges and occasional payroll processing errors. Consider these factors when assessing if PrimePay is safe and right for your business.
Is PrimePay legit?
PrimePay is a legitimate HCM software platform. However, user reviews reveal mixed experiences. While some praise its user-friendly payroll system and comprehensive reporting, others report customer service challenges and occasional payroll processing errors. Consider these factors when assessing if PrimePay is safe and right for your business.
PrimePay doesn't publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific business needs and desired payroll features.
How much does PrimePay cost?
PrimePay doesn't publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific business needs and desired payroll features.
PrimePay's customer service receives mixed reviews. While some customers praise their dedicated representatives and helpful support, many others report long wait times, difficulty reaching a live representative, and unresponsiveness to inquiries. Overall, improvements in customer service accessibility and responsiveness appear necessary.
Is PrimePay customer service good?
PrimePay's customer service receives mixed reviews. While some customers praise their dedicated representatives and helpful support, many others report long wait times, difficulty reaching a live representative, and unresponsiveness to inquiries. Overall, improvements in customer service accessibility and responsiveness appear necessary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.