Logo of Remote Desktop Services

Remote Desktop Services

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
3% increase in the last year
Web traffic
11% decrease in the last quarter

Ratings

G2
4.5/5
(139)

Remote Desktop Services description

Remote Desktop Services, previously called Terminal Services, is a software from Microsoft that lets you access and use a computer remotely as if you were sitting right in front of it. This is helpful for working from home, accessing your work computer from a different location, or providing technical support. It's primarily for Windows users and can be particularly useful for companies managing multiple computers or allowing remote work.


Who is Remote Desktop Services best for

Remote Desktop Services by Microsoft enables remote access to Windows computers. Users love its secure remote access and easy file sharing capabilities as it's built-in to Windows OS. However, some users have reported occasional connection issues and limited cross-platform compatibility. It's best for companies with Windows users needing to work remotely, access files from different locations, or manage multiple computers.

  • Best for small, medium, and large businesses.

  • Ideal for IT, Media, and other industries needing remote access.


Remote Desktop Services features

Supported

Remote Desktop Services enables users to view and control remote computers using RDP.

Supported

Remote Desktop Services supports web-based access via its RD Web Access component.

Supported

Remote Desktop Services supports multiple concurrent connections with proper configuration and licensing.

Supported

Remote Desktop Services allows remote access to Windows computers.

Supported

Remote Desktop Services supports file transfers via drive redirection and copy-paste.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive
+0.89

Reliability and Performance

Neutral
+0.18

Remote Desktop Services reviews

We've summarised 139 Remote Desktop Services reviews (Remote Desktop Services G2 reviews) and summarised the main points below.

Pros of Remote Desktop Services
  • Secure and reliable remote access solution.
  • Facilitates easy file sharing and access to remote resources.
  • Built-in to Windows OS; no additional software installation required for Windows users.
  • Useful for both individual users and organizations managing multiple computers.
Cons of Remote Desktop Services
  • Occasional connection issues reported by some users.
  • Limited cross-platform compatibility.
  • Resource intensive; requires robust internet connection and sufficient bandwidth.
  • Some find the interface not user-friendly and difficult to set up initially.

Remote Desktop Services alternatives

  • Logo of Amazon WorkLink
    Amazon WorkLink
    Securely access internal work websites on mobile, no VPN needed.
    Read more
  • Logo of RemotePC
    RemotePC
    Access and control your computer from anywhere, on any device.
    Read more
  • Logo of NetSupport Manager
    NetSupport Manager
    Secure remote access and support for computers and servers.
    Read more
  • Logo of ManageEngine Remote Access Plus
    ManageEngine Remote Access Plus
    Secure remote computer access for IT support and troubleshooting.
    Read more
  • Logo of AnyDesk
    AnyDesk
    Fast, secure remote access to any computer or device.
    Read more
  • Logo of Splashtop SOS
    Splashtop SOS
    Instant remote computer access for IT support. Simple, fast, secure.
    Read more

Remote Desktop Services FAQ

  • What is Remote Desktop Services and what does Remote Desktop Services do?

    Remote Desktop Services (RDS), formerly Terminal Services, lets you access and use a computer remotely over a network. Ideal for remote work, IT support, and managing multiple computers, RDS offers secure access, file sharing, and remote resource access, primarily for Windows users.

  • How does Remote Desktop Services integrate with other tools?

    Remote Desktop Services integrates with other Windows tools and services, allowing for file sharing, remote application access, and user management through Active Directory. It also supports web-based access through RD Web Access. There is limited cross-platform compatibility.

  • What the main competitors of Remote Desktop Services?

    Top alternatives to Remote Desktop Services include TeamViewer, AnyDesk, Chrome Remote Desktop, and Microsoft Remote Desktop Connection Manager. These options offer similar remote access functionalities with varying features, pricing, and platform compatibility.

  • Is Remote Desktop Services legit?

    Yes, Remote Desktop Services is a legitimate software offered by Microsoft. It's a secure and reliable way to access remote computers, facilitating easy file sharing and access to remote resources. However, occasional connection issues and limited cross-platform compatibility have been reported.

  • How much does Remote Desktop Services cost?

    I cannot find pricing details for Remote Desktop Services. Contact the vendor for product pricing, and to determine if Remote Desktop Services is worth the investment for your needs.

  • Is Remote Desktop Services customer service good?

    Based on the reviews, Remote Desktop Services offers robust customer support, providing users with timely troubleshooting and guidance. Users appreciate this aspect of the service, finding it helpful and practical for remote access management.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.