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Splashtop SOS description
Splashtop SOS is a remote support tool designed for IT departments and help desks. It allows you to access and control a user's computer or mobile device, regardless of their location, to provide technical support. Splashtop SOS is known for its speed, security, and affordability. It offers features like screen sharing, file transfer, remote reboot, and integration with ticketing systems, making it easy for your team to quickly resolve technical issues and support your users effectively.
What companies are using Splashtop SOS?
Who is Splashtop SOS best for
Splashtop SOS is a fast and reliable remote support tool praised for its ease of use and affordability. Users love its speed and cross-platform compatibility, enabling quick support sessions. Some users noted occasional connectivity issues or setup difficulties for non-technical users on Macs. A good option for IT departments needing a cost-effective solution.
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Ideal for small, medium, and large businesses seeking efficient remote support solutions.
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A strong fit for IT, legal, education, finance, and consumer goods sectors.
Splashtop SOS features
Supported Files can be transferred between computers via drag and drop or copy-paste. |
Supported Splashtop SOS supports unattended remote access for a limited number of computers, depending on the plan. |
Supported Splashtop SOS allows viewing and controlling remote desktops, including Windows and Mac. |
Supported Splashtop SOS provides on-demand remote support for various devices. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Splashtop SOS reviews
We've summarised 186 Splashtop SOS reviews (Splashtop SOS G2 reviews) and summarised the main points below.
- Fast and reliable remote access, praised for speed and minimal lag, allowing real-time support and troubleshooting.
- Easy-to-use interface, both for technicians and end-users, simplifies remote support sessions and deployment.
- Cost-effective solution for remote support, especially compared to competitors like TeamViewer and LogMeIn.
- Convenient SOS feature enables quick ad-hoc support without pre-installed software or complex setups.
- Cross-platform compatibility allows support for a wide range of devices, including Windows, Mac, iOS, and Android (with some limitations on older operating systems or specific features).
- Occasional difficulty for novice or non-technical users to install or set up the software, particularly on Macs due to Apple security settings.
- Some users experience occasional connectivity issues, slow performance, or app crashes, especially on low-bandwidth connections or with multi-monitor setups.
- Limited advanced features in the basic plan, like file transfer and multi-monitor support, require upgrading to higher tiers.
- Some users have reported issues with not having administrator privileges when accessing remote PCs.
- Lack of a freemium version makes it difficult for some potential users to try before committing to a paid subscription.
Splashtop SOS pricing
The commentary is based on 27 reviews from Splashtop SOS G2 reviews.
Splashtop SOS offers remote support solutions for IT and help desks. Each license allows access to additional unattended computers. For example, with 2 licenses, 2 technicians can access 20 or 600 computers depending on the plan.
Users sentiment
See the Splashtop SOS pricing page.
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Splashtop SOS has a free trial.
Access unlimited attended computers and mobile devices. Access up to 10 unattended computers per license.
Access unlimited attended computers and mobile devices. Access up to 300 unattended computers per license.
All features of SOS plus enhanced security with SSO, granular access controls, IP whitelisting, cloud recording, and more. Advanced IT support with service desk, unattended Android access, APIs, and more.
Splashtop SOS alternatives
TeamViewer Tensor - Enterprise Remote SupportSecure, scalable remote access and IT support for enterprises.Read more
Splashtop SOS FAQ
Splashtop SOS is on-demand remote support software for IT and help desks. It enables remote access to computers and mobile devices for troubleshooting, featuring screen sharing, file transfer, and remote reboot. Known for its speed and ease of use, it's a cost-effective solution for quick and efficient technical support.
What is Splashtop SOS and what does Splashtop SOS do?
Splashtop SOS is on-demand remote support software for IT and help desks. It enables remote access to computers and mobile devices for troubleshooting, featuring screen sharing, file transfer, and remote reboot. Known for its speed and ease of use, it's a cost-effective solution for quick and efficient technical support.
Splashtop SOS integrates with ticketing systems and PSA tools. It also supports remote access to Windows, Mac, iOS, and Android devices, expanding its compatibility with various operating systems. This streamlines workflows and enhances support capabilities.
How does Splashtop SOS integrate with other tools?
Splashtop SOS integrates with ticketing systems and PSA tools. It also supports remote access to Windows, Mac, iOS, and Android devices, expanding its compatibility with various operating systems. This streamlines workflows and enhances support capabilities.
Top alternatives to Splashtop SOS include TeamViewer, LogMeIn Rescue, AnyDesk, and ConnectWise Control. These competitors offer similar remote support features like screen sharing, file transfer, and remote access.
What the main competitors of Splashtop SOS?
Top alternatives to Splashtop SOS include TeamViewer, LogMeIn Rescue, AnyDesk, and ConnectWise Control. These competitors offer similar remote support features like screen sharing, file transfer, and remote access.
Splashtop SOS is a safe and legitimate remote support tool. User reviews praise its speed, ease of use, and affordability for providing quick and reliable remote access. It's a trusted solution for IT support needs.
Is Splashtop SOS legit?
Splashtop SOS is a safe and legitimate remote support tool. User reviews praise its speed, ease of use, and affordability for providing quick and reliable remote access. It's a trusted solution for IT support needs.
Splashtop SOS pricing varies depending on the plan. SOS+10 is $259, allowing access to 10 unattended computers, while SOS Unlimited is $399 for up to 300 computers. Enterprise pricing is custom. Splashtop also offers Business Access plans starting at $60. A free trial is available.
How much does Splashtop SOS cost?
Splashtop SOS pricing varies depending on the plan. SOS+10 is $259, allowing access to 10 unattended computers, while SOS Unlimited is $399 for up to 300 computers. Enterprise pricing is custom. Splashtop also offers Business Access plans starting at $60. A free trial is available.
Splashtop SOS customer service receives positive feedback. Users highlight the support team's responsiveness and helpfulness in resolving issues and clarifying plan details. They appreciate the clear communication regarding planned upgrades and downtime.
Is Splashtop SOS customer service good?
Splashtop SOS customer service receives positive feedback. Users highlight the support team's responsiveness and helpfulness in resolving issues and clarifying plan details. They appreciate the clear communication regarding planned upgrades and downtime.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.