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Manychat description
Manychat is a platform that helps businesses automate marketing across different channels like SMS, email, and social media. It's designed to help you create and manage automated messages, like sending coupons, collecting feedback, or qualifying leads. Manychat is known for its visual, drag-and-drop interface that makes building these automated conversations (called "flows") easier, even without technical expertise. They offer a free plan and paid options starting at $10 per month.
Who is Manychat best for
ManyChat is a good fit for marketers and small to medium businesses (SMBs) looking to automate their marketing, especially on Facebook Messenger. Users praise its visual flow builder for creating automations easily. However, potential customers should be aware of user complaints regarding customer service and subscription cancellation difficulties.
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Ideal for small to medium businesses (SMBs).
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A good fit for e-commerce, retail, and software businesses.
Manychat features
Supported Manychat supports automated drip campaigns across various channels, including email. |
Supported Manychat integrates with various communication channels like email and social media. |
Supported Manychat allows creating and sending SMS marketing campaigns. |
Supported ManyChat automates sales workflows, including lead nurturing and follow-ups. |
Supported ManyChat offers landing page builder within its growth tools. |
Supported Manychat allows building landing pages and forms for lead capture and promotions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Manychat reviews
We've summarised 237 Manychat reviews (Manychat GetApp reviews, Manychat TrustPilot reviews, Manychat Capterra reviews and Manychat G2 reviews) and summarised the main points below.
- Visual flow builder makes creating automations easy, even for beginners.
- Saves time by automating responses to common inquiries on social media.
- Effective for lead generation and capturing customer information.
- Good integration with Facebook Messenger and email.
- Difficult to cancel subscriptions, with many users reporting ongoing billing despite cancellation requests.
- Customer service is slow and unhelpful, often taking days to respond to tickets.
- Limited functionality and confusing interface, especially for setting up Instagram comment replies.
- Free plan is limited and quickly becomes unusable, forcing users to upgrade.
Manychat pricing
The commentary is based on 46 reviews from Manychat Capterra reviews, Manychat G2 reviews, Manychat GetApp reviews and Manychat TrustPilot reviews.
ManyChat offers AI features like Intention Recognition, AI Step, Text Improver, and Flow Builder Assistant in Pro and Elite plans. Pro plan pricing scales with the number of contacts.
Users sentiment
See the Manychat pricing page.
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Manychat has a free plan.
Basic features to engage up to 1,000 contacts. Access to some features will be restricted once 1000 contacts is reached. Contacts may not be deleted or unsubscribed.
All pro features, including unlimited contacts, growth tools, tags, custom fields, advanced segments, analytics & insights, integrations, no Manychat branding, and email support.
All Pro features, plus dedicated onboarding, strategic recommendations from a dedicated CSM, priority support, guided experience, and access to expert-crafted automations.
Manychat alternatives
Manychat FAQ
Manychat is a marketing automation platform that allows businesses to create automated conversations with customers through various channels, including SMS, email, and social media. Its drag-and-drop interface makes it easy to build automated workflows, even for users without technical expertise. Manychat is a suitable option for businesses looking to automate their marketing efforts, particularly on Facebook Messenger.
What is Manychat and what does Manychat do?
Manychat is a marketing automation platform that allows businesses to create automated conversations with customers through various channels, including SMS, email, and social media. Its drag-and-drop interface makes it easy to build automated workflows, even for users without technical expertise. Manychat is a suitable option for businesses looking to automate their marketing efforts, particularly on Facebook Messenger.
Manychat offers a variety of integrations with popular tools such as Shopify, Google Sheets, and Zapier. These product integrations allow users to connect Manychat to their existing workflows and enhance its functionality.
How does Manychat integrate with other tools?
Manychat offers a variety of integrations with popular tools such as Shopify, Google Sheets, and Zapier. These product integrations allow users to connect Manychat to their existing workflows and enhance its functionality.
Manychat's main competitors include chatbot and marketing automation platforms like Chatfuel, MobileMonkey, ActiveCampaign, and HubSpot. These platforms offer similar features such as automated conversations, lead generation tools, and integrations with popular messaging apps.
What the main competitors of Manychat?
Manychat's main competitors include chatbot and marketing automation platforms like Chatfuel, MobileMonkey, ActiveCampaign, and HubSpot. These platforms offer similar features such as automated conversations, lead generation tools, and integrations with popular messaging apps.
ManyChat is a legitimate marketing automation platform. However, user reviews often mention difficulties canceling subscriptions and slow customer service. If you're seeking alternative solutions for automating your marketing, consider exploring options like Birdeye or Sales Snap.
Is Manychat legit?
ManyChat is a legitimate marketing automation platform. However, user reviews often mention difficulties canceling subscriptions and slow customer service. If you're seeking alternative solutions for automating your marketing, consider exploring options like Birdeye or Sales Snap.
Manychat has a Free plan for up to 1,000 contacts. The Pro plan starts at $15 per month. For larger businesses, Manychat offers the Elite plan with custom pricing based on the number of contacts.
How much does Manychat cost?
Manychat has a Free plan for up to 1,000 contacts. The Pro plan starts at $15 per month. For larger businesses, Manychat offers the Elite plan with custom pricing based on the number of contacts.
Based on user reviews, Manychat's customer service receives negative feedback. While some users praise the helpfulness and knowledge of the support team, many others express frustration with slow response times, unhelpful advice, and difficulty getting issues resolved.
Is Manychat customer service good?
Based on user reviews, Manychat's customer service receives negative feedback. While some users praise the helpfulness and knowledge of the support team, many others express frustration with slow response times, unhelpful advice, and difficulty getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.