Logo of ROLLER Software

ROLLER Software

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Last updated on

Company health

Employee growth
31% increase in the last year
Web traffic
10% decrease in the last quarter
Financing
May 2023 - $80M

Ratings

G2
4.3/5
(55)
Glassdoor
4.8/5
(31)

ROLLER Software description

ROLLER is a cloud-based software designed specifically for attractions like amusement parks, trampoline parks, and family entertainment centers. It offers a comprehensive suite of tools to manage all aspects of the business, including online ticketing, point-of-sale transactions, memberships, gift cards, and even guest waivers. ROLLER aims to streamline operations for attractions of all sizes, helping them increase revenue, improve efficiency, and enhance the customer experience. Their platform consolidates various business functions into one system, potentially saving you money and reducing management headaches.


What companies are using ROLLER Software?

Amp Up Action Park is using ROLLER Software
Amp Up Action Park
Zapier is used by Amp Up Action Park.

Who is ROLLER Software best for

ROLLER is a comprehensive solution for growing attractions, from local venues to global enterprises. We find that it offers a user-friendly interface and covers various aspects of venue management. Keep in mind that users mention high transaction fees and limited customization. Despite this, users appreciate the responsive customer support and continuous updates.

  • Perfect for medium to large businesses (100+ employees) seeking a comprehensive venue management solution.

  • In our experience, ROLLER is a great fit for businesses in the hospitality, tourism, and entertainment sectors.


ROLLER Software features

Supported

Online Ticket Booking: ROLLER's online ticket booking system allows customers to purchase tickets online, reducing on-site queues and increasing convenience. It offers flexible booking options and add-on sales, contributing to a 30% increase in average online revenue, according to the vendor.

Supported

Point of Sale (POS): ROLLER's Point of Sale (POS) system facilitates smooth and efficient transactions at physical locations. It streamlines sales, manages inventory, and integrates with other ROLLER features. This reportedly leads to a 15% increase in speed of service, simplifying operations and improving customer satisfaction.

Supported

Memberships: ROLLER offers memberships to build customer loyalty and recurring revenue. This feature helps manage member benefits, renewals, and communications, contributing to a reported 20% increase in member retention.

Supported

Waivers: ROLLER allows customers to sign waivers digitally, reducing paperwork and improving safety compliance. This efficient system integrates with other features for a seamless experience.

Supported

Access Control: ROLLER facilitates access control with features like timed entry, capacity management, and integration with access control hardware. This streamlines entry and exit processes, improves security, and enhances the guest experience.

Supported

Guest Feedback: ROLLER offers guest feedback tools to collect reviews and improve the customer experience. This feature helps understand guest satisfaction and identify areas for improvement.

Supported

CRM: ROLLER offers CRM capabilities to manage customer data, personalize marketing, and build stronger relationships. It helps segment audiences and track customer interactions, reportedly leading to a 10% increase in customer lifetime value.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive
+0.33

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather negative
-0.33

Ease of Implementation

Strongly positive
+1

ROLLER Software reviews

We've summarised 55 ROLLER Software reviews (ROLLER Software G2 reviews) and summarised the main points below.

Pros of ROLLER Software
  • User-friendly interface for both staff and customers.
  • Excellent customer support, responsive and helpful.
  • Comprehensive features covering various aspects of venue management.
  • Easy to set up and integrate with existing systems.
  • Continuous updates and improvements based on user feedback.
Cons of ROLLER Software
  • High transaction fees and hidden costs are a recurring concern.
  • Some reporting features are basic and require running multiple reports.
  • Limited customization for receipts and certain other features.
  • Occasional bugs and slow performance, especially after updates.
  • Mobile app functionality is limited and the platform isn't mobile-friendly.

ROLLER Software pricing

The commentary is based on 8 reviews from ROLLER Software G2 reviews.

We find that ROLLER is generally considered a valuable tool despite its cost. Some users mention high fees for chargebacks, credit card processing, and hidden fees in the premium version. Others find it expensive but worth the investment. Overall, the pricing sentiment appears mixed.

Users sentiment

Strongly negative
-1

See the ROLLER Software pricing page.

  • ROLLER Software has a free trial.


ROLLER Software alternatives

  • Logo of Clubspeed
    Clubspeed
    FEC management software: bookings, POS, marketing, and operations.
    Read more
  • Logo of CenterEdge Advantage
    CenterEdge Advantage
    Streamlines operations for entertainment venues with all-in-one management.
    Read more
  • Logo of Smeetz
    Smeetz
    Seamless ticketing and visitor management for attractions.
    Read more
  • Logo of MyRec.com
    MyRec.com
    Streamlines parks and recreation management, boosting efficiency.
    Read more
  • Logo of Parafait
    Parafait
    Streamlines venue operations, boosts guest experience, data-driven insights.
    Read more
  • Logo of TicketSauce
    TicketSauce
    Sell more tickets, manage events, and control your brand.
    Read more

ROLLER Software FAQ

  • What is ROLLER Software and what does ROLLER Software do?

    ROLLER Software is a cloud-based platform designed for entertainment venues like amusement parks and trampoline centers. We find that it helps manage ticketing, POS, memberships, and waivers, aiming to streamline operations and boost revenue for attractions of all sizes.

  • How does ROLLER Software integrate with other tools?

    ROLLER integrates with various tools to enhance its functionality. While specific integrations aren't listed in the provided data, it's mentioned that the software connects with access control hardware and other systems. For a detailed list, it's best to contact ROLLER directly.

  • What the main competitors of ROLLER Software?

    ROLLER Software's main competitors include Clubspeed, CenterEdge Advantage, Smeetz, MyRec.com, Parafait, and TicketSauce. These alternatives offer similar features for attractions and entertainment venues seeking streamlined operations and enhanced customer experiences.

  • Is ROLLER Software legit?

    ROLLER Software appears to be a legitimate option for attractions seeking comprehensive management software. We find that user reviews are generally positive, highlighting ease of use and comprehensive features. However, keep in mind the negative sentiment surrounding pricing and some performance issues.

  • How much does ROLLER Software cost?

    ROLLER doesn't publicly share their pricing. To get a quote, you'll need to contact their sales team. They do offer a 14-day free trial, which is a good way to explore the software.

  • Is ROLLER Software customer service good?

    We find that ROLLER's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team, others have experienced difficulties getting in touch with support or receiving vague responses. Some users also mention inconsistent knowledge levels within the support team.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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