ROLLER is a cloud-based software designed specifically for attractions like amusement parks, trampoline parks, and family entertainment centers. It offers a comprehensive suite of tools to manage all aspects of the business, including online ticketing, point-of-sale transactions, memberships, gift cards, and even guest waivers. ROLLER aims to streamline operations for attractions of all sizes, helping them increase revenue, improve efficiency, and enhance the customer experience. Their platform consolidates various business functions into one system, potentially saving you money and reducing management headaches.
ROLLER is a comprehensive solution for growing attractions, from local venues to global enterprises. We find that it offers a user-friendly interface and covers various aspects of venue management. Keep in mind that users mention high transaction fees and limited customization. Despite this, users appreciate the responsive customer support and continuous updates.
Perfect for medium to large businesses (100+ employees) seeking a comprehensive venue management solution.
In our experience, ROLLER is a great fit for businesses in the hospitality, tourism, and entertainment sectors.
ROLLER Software features
Supported
Online Ticket Booking: ROLLER's online ticket booking system allows customers to purchase tickets online, reducing on-site queues and increasing convenience. It offers flexible booking options and add-on sales, contributing to a 30% increase in average online revenue, according to the vendor.
Supported
Point of Sale (POS): ROLLER's Point of Sale (POS) system facilitates smooth and efficient transactions at physical locations. It streamlines sales, manages inventory, and integrates with other ROLLER features. This reportedly leads to a 15% increase in speed of service, simplifying operations and improving customer satisfaction.
Supported
Memberships: ROLLER offers memberships to build customer loyalty and recurring revenue. This feature helps manage member benefits, renewals, and communications, contributing to a reported 20% increase in member retention.
Supported
Waivers: ROLLER allows customers to sign waivers digitally, reducing paperwork and improving safety compliance. This efficient system integrates with other features for a seamless experience.
Supported
Access Control: ROLLER facilitates access control with features like timed entry, capacity management, and integration with access control hardware. This streamlines entry and exit processes, improves security, and enhances the guest experience.
Supported
Guest Feedback: ROLLER offers guest feedback tools to collect reviews and improve the customer experience. This feature helps understand guest satisfaction and identify areas for improvement.
Supported
CRM: ROLLER offers CRM capabilities to manage customer data, personalize marketing, and build stronger relationships. It helps segment audiences and track customer interactions, reportedly leading to a 10% increase in customer lifetime value.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Customer Service
Rather positive
+0.33
Ease of Use
Strongly positive
+1
Reliability and Performance
Rather negative
-0.33
Ease of Implementation
Strongly positive
+1
ROLLER Software reviews
We've summarised 55
ROLLER Software reviews (ROLLER Software G2 reviews) and
summarised the main points below.
Pros of ROLLER Software
User-friendly interface for both staff and customers.
Excellent customer support, responsive and helpful.
Comprehensive features covering various aspects of venue management.
Easy to set up and integrate with existing systems.
Continuous updates and improvements based on user feedback.
Cons of ROLLER Software
High transaction fees and hidden costs are a recurring concern.
Some reporting features are basic and require running multiple reports.
Limited customization for receipts and certain other features.
Occasional bugs and slow performance, especially after updates.
Mobile app functionality is limited and the platform isn't mobile-friendly.
ROLLER Software pricing
The commentary is based on 8 reviews from ROLLER Software G2 reviews.
We find that ROLLER is generally considered a valuable tool despite its cost. Some users mention high fees for chargebacks, credit card processing, and hidden fees in the premium version. Others find it expensive but worth the investment. Overall, the pricing sentiment appears mixed.
What is ROLLER Software and what does ROLLER Software do?
ROLLER Software is a cloud-based platform designed for entertainment venues like amusement parks and trampoline centers. We find that it helps manage ticketing, POS, memberships, and waivers, aiming to streamline operations and boost revenue for attractions of all sizes.
What is ROLLER Software and what does ROLLER Software do?
ROLLER Software is a cloud-based platform designed for entertainment venues like amusement parks and trampoline centers. We find that it helps manage ticketing, POS, memberships, and waivers, aiming to streamline operations and boost revenue for attractions of all sizes.
How does ROLLER Software integrate with other tools?
ROLLER integrates with various tools to enhance its functionality. While specific integrations aren't listed in the provided data, it's mentioned that the software connects with access control hardware and other systems. For a detailed list, it's best to contact ROLLER directly.
How does ROLLER Software integrate with other tools?
ROLLER integrates with various tools to enhance its functionality. While specific integrations aren't listed in the provided data, it's mentioned that the software connects with access control hardware and other systems. For a detailed list, it's best to contact ROLLER directly.
What the main competitors of ROLLER Software?
ROLLER Software's main competitors include Clubspeed, CenterEdge Advantage, Smeetz, MyRec.com, Parafait, and TicketSauce. These alternatives offer similar features for attractions and entertainment venues seeking streamlined operations and enhanced customer experiences.
What the main competitors of ROLLER Software?
ROLLER Software's main competitors include Clubspeed, CenterEdge Advantage, Smeetz, MyRec.com, Parafait, and TicketSauce. These alternatives offer similar features for attractions and entertainment venues seeking streamlined operations and enhanced customer experiences.
Is ROLLER Software legit?
ROLLER Software appears to be a legitimate option for attractions seeking comprehensive management software. We find that user reviews are generally positive, highlighting ease of use and comprehensive features. However, keep in mind the negative sentiment surrounding pricing and some performance issues.
Is ROLLER Software legit?
ROLLER Software appears to be a legitimate option for attractions seeking comprehensive management software. We find that user reviews are generally positive, highlighting ease of use and comprehensive features. However, keep in mind the negative sentiment surrounding pricing and some performance issues.
How much does ROLLER Software cost?
ROLLER doesn't publicly share their pricing. To get a quote, you'll need to contact their sales team. They do offer a 14-day free trial, which is a good way to explore the software.
How much does ROLLER Software cost?
ROLLER doesn't publicly share their pricing. To get a quote, you'll need to contact their sales team. They do offer a 14-day free trial, which is a good way to explore the software.
Is ROLLER Software customer service good?
We find that ROLLER's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team, others have experienced difficulties getting in touch with support or receiving vague responses. Some users also mention inconsistent knowledge levels within the support team.
Is ROLLER Software customer service good?
We find that ROLLER's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team, others have experienced difficulties getting in touch with support or receiving vague responses. Some users also mention inconsistent knowledge levels within the support team.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.
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