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ScreenSteps description
ScreenSteps is a knowledge base software aimed at mid-sized companies, particularly those with contact centers, IT departments, or who handle complex software implementations. It helps companies create and share information quickly and easily. It features a user-friendly interface for building guides with screenshots, interactive workflows for step-by-step processes, and integrates with common tools. ScreenSteps promises to decrease training time and improve employee efficiency in finding and applying information.
Who is ScreenSteps best for
ScreenSteps is knowledge base software that simplifies information creation and sharing. Users praise its intuitive interface and helpful customer support. However, some find the pricing a bit steep and dislike the limited formatting options. It's ideal for mid-sized companies needing streamlined documentation, particularly those with contact centers or IT departments.
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Best for mid-sized companies (101-1000 employees) with contact centers, IT, or complex software.
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Ideal for IT and professional services seeking streamlined documentation and knowledge sharing.
ScreenSteps features
Supported ScreenSteps supports documenting workflows and procedures. |
Supported ScreenSteps allows teams to store, share, and collaborate on information in a knowledge base. |
Supported ScreenSteps supports interactive guides with branching paths, similar to workflow articles and troubleshooting guides. |
Supported ScreenSteps supports creating step-by-step guides with screenshots and instructions. |
Supported ScreenSteps allows capturing screenshots of windows and regions with precision. |
ScreenSteps reviews
We've summarised 54 ScreenSteps reviews (ScreenSteps G2 reviews) and summarised the main points below.
- Easy-to-use interface for creating and sharing documentation quickly.
- Excellent and responsive customer support.
- Seamless integration with platforms like Salesforce and Zendesk.
- Comprehensive features for creating guides with screenshots, interactive workflows, checklists, and training courses.
- Effective search functionality and content organization with keywords, channels, and hierarchical structures.
- Limited formatting options within the web application.
- Desktop application required for full feature access.
- Pricing can be expensive, especially for smaller companies.
- Limited mobile device compatibility.
- Lacks robust content reuse features for embedding content dynamically across articles.
- Occasional discrepancies between the web and desktop application versions in terms of functionality and stability
ScreenSteps pricing
See the ScreenSteps pricing page.
ScreenSteps alternatives
ScreenSteps FAQ
ScreenSteps is knowledge base software that helps create and share company information easily. It features a user-friendly interface for building guides with screenshots, interactive workflows, and integrations with common tools, aiming to reduce training time and improve employee efficiency.
What is ScreenSteps and what does ScreenSteps do?
ScreenSteps is knowledge base software that helps create and share company information easily. It features a user-friendly interface for building guides with screenshots, interactive workflows, and integrations with common tools, aiming to reduce training time and improve employee efficiency.
ScreenSteps integrates with popular platforms like Salesforce and Zendesk, streamlining workflows and improving efficiency. It also offers integrations with other tools to enhance knowledge sharing and accessibility.
How does ScreenSteps integrate with other tools?
ScreenSteps integrates with popular platforms like Salesforce and Zendesk, streamlining workflows and improving efficiency. It also offers integrations with other tools to enhance knowledge sharing and accessibility.
Alternatives to ScreenSteps include IT Glue, Helpjuice, Confluence, KnowledgeOwl, Document360, and Zingtree. These competitors offer similar features such as knowledge base creation, content management, and workflow documentation. They target various business sizes and industries with different pricing models and specialized functionalities.
What the main competitors of ScreenSteps?
Alternatives to ScreenSteps include IT Glue, Helpjuice, Confluence, KnowledgeOwl, Document360, and Zingtree. These competitors offer similar features such as knowledge base creation, content management, and workflow documentation. They target various business sizes and industries with different pricing models and specialized functionalities.
Yes, ScreenSteps is a legitimate knowledge base software. It's known for its user-friendly interface and robust features for creating interactive guides and documentation. However, some users find the pricing a bit high and dislike the limited formatting options.
Is ScreenSteps legit?
Yes, ScreenSteps is a legitimate knowledge base software. It's known for its user-friendly interface and robust features for creating interactive guides and documentation. However, some users find the pricing a bit high and dislike the limited formatting options.
ScreenSteps doesn't publicly disclose its pricing. Contact their sales team to determine if ScreenSteps is worth the investment for your specific needs and budget.
How much does ScreenSteps cost?
ScreenSteps doesn't publicly disclose its pricing. Contact their sales team to determine if ScreenSteps is worth the investment for your specific needs and budget.
Screensteps' customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and willingness to implement suggested changes. Support is readily available through email and Zoom sessions.
Is ScreenSteps customer service good?
Screensteps' customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and willingness to implement suggested changes. Support is readily available through email and Zoom sessions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.