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ServiceNow Now Platform description
ServiceNow Now Platform is a cloud-based software suite designed to help businesses manage and automate their IT and business processes. It offers various tools and applications to streamline workflows like IT service management, customer service, HR, and more. Its focus is on improving efficiency, reducing costs, and enhancing user experiences. ServiceNow stands out for its single platform approach, meaning different departments can work together seamlessly. It promises to make work simpler, faster, and more efficient for everyone in the company.
Who is ServiceNow Now Platform best for
ServiceNow Now Platform is a cloud-based solution ideal for medium to large enterprises in various sectors, especially IT, retail, and consumer goods. It streamlines IT and business processes, automating workflows for increased efficiency. Users praise its ease of use for basic tasks, robust workflow management, and reporting features. However, some find the interface complex and the cost high.
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Best fit for medium and large enterprises.
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Ideal for Software, IT & Telecommunications, Retail, and Consumer Goods.
ServiceNow Now Platform features
Supported ServiceNow offers extensive form customization, including custom fields, JavaScript, CSS, and HTML support. |
Supported ServiceNow can manage safety incidents, but may require customization. |
Supported ServiceNow Now Platform supports asset management, purchasing, and document management. |
Supported ServiceNow supports managing, tracking, and resolving service requests, with collaboration tools. |
Supported ServiceNow offers AI Agents for CSM, integrating Generative AI to autonomously address customer questions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceNow Now Platform reviews
We've summarised 435 ServiceNow Now Platform reviews (ServiceNow Now Platform G2 reviews) and summarised the main points below.
- Easy to use and user-friendly interface for basic tasks.
- Excellent for basic ticket management, incident reporting, and change management.
- Robust workflow management and automation capabilities.
- Comprehensive reporting and dashboard features.
- Extensive integration options with other tools.
- Slow performance and loading lags are common issues.
- Complex user interface and difficult navigation.
- High licensing costs, especially for smaller companies.
- Limited customization options for certain features.
- Difficult integration with legacy systems.
ServiceNow Now Platform pricing
The commentary is based on 60 reviews from ServiceNow Now Platform G2 reviews.
ServiceNow's Now Platform is praised for its comprehensive features and automation capabilities but is often considered expensive, especially for smaller organizations. Licensing costs and implementation fees are frequently mentioned drawbacks. Despite the price, many users find its value justifies the investment.
Users sentiment
ServiceNow Now Platform alternatives
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
ServiceNow Service OperationsStreamlines IT, automates tasks, prevents outages, and improves user experience.Read more
Dynamics 365 Customer ServiceEmpowers agents to deliver exceptional, unified customer experiences.Read more
ServiceNow Now Platform FAQ
ServiceNow Now Platform is a cloud-based suite streamlining IT and business processes. It offers tools for IT service management, HR, and customer service, focusing on automation and improved workflows. It's ideal for large enterprises seeking a single platform solution to enhance efficiency.
What is ServiceNow Now Platform and what does ServiceNow Now Platform do?
ServiceNow Now Platform is a cloud-based suite streamlining IT and business processes. It offers tools for IT service management, HR, and customer service, focusing on automation and improved workflows. It's ideal for large enterprises seeking a single platform solution to enhance efficiency.
ServiceNow Now Platform integrates with other tools through APIs, pre-built integrations for popular platforms, and integration hubs. This allows for data synchronization, workflow automation, and a unified platform experience. It connects with other tools to streamline operations.
How does ServiceNow Now Platform integrate with other tools?
ServiceNow Now Platform integrates with other tools through APIs, pre-built integrations for popular platforms, and integration hubs. This allows for data synchronization, workflow automation, and a unified platform experience. It connects with other tools to streamline operations.
Top alternatives to ServiceNow Now Platform include Microsoft Power Platform, Microsoft 365 E5 Compliance, and Azure DevOps. These competitors offer similar features for IT service management, workflow automation, and compliance solutions, often at different price points.
What the main competitors of ServiceNow Now Platform?
Top alternatives to ServiceNow Now Platform include Microsoft Power Platform, Microsoft 365 E5 Compliance, and Azure DevOps. These competitors offer similar features for IT service management, workflow automation, and compliance solutions, often at different price points.
ServiceNow Now Platform is a legitimate and safe platform trusted by many businesses for IT and business process automation. It's known for its robust features and comprehensive approach, though some users find it complex and expensive.
Is ServiceNow Now Platform legit?
ServiceNow Now Platform is a legitimate and safe platform trusted by many businesses for IT and business process automation. It's known for its robust features and comprehensive approach, though some users find it complex and expensive.
I cannot find pricing details for ServiceNow Now Platform. Contact the vendor for a customized quote based on your specific business needs. Consider exploring alternative platforms if budget is a primary concern.
How much does ServiceNow Now Platform cost?
I cannot find pricing details for ServiceNow Now Platform. Contact the vendor for a customized quote based on your specific business needs. Consider exploring alternative platforms if budget is a primary concern.
ServiceNow's customer service receives positive feedback for its helpfulness and responsiveness. Users appreciate the easy ticket management, comprehensive features, and robust workflow automation. However, some have noted occasional delays in response times and complex setup for surveys. Overall, users find the platform beneficial for streamlining support and improving customer experience.
Is ServiceNow Now Platform customer service good?
ServiceNow's customer service receives positive feedback for its helpfulness and responsiveness. Users appreciate the easy ticket management, comprehensive features, and robust workflow automation. However, some have noted occasional delays in response times and complex setup for surveys. Overall, users find the platform beneficial for streamlining support and improving customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.