Last updated on
Company health
Ratings
Shipt description
Shipt is a grocery and everyday essentials delivery service that partners with local and national retailers. Customers can order items through the Shipt app and choose between same-day delivery or scheduling for a later date. Shipt personal shoppers pick and deliver the orders, providing real-time updates throughout the process. The service operates on a membership basis with annual and monthly options available.
Who is Shipt best for
Shipt is a delivery service ideal for busy individuals and families needing groceries and household items delivered. While praised for convenience and real-time tracking, users have reported app glitches and customer service issues. Consider Shipt if you prioritize convenience but be aware of potential order inaccuracies and app problems.
-
Best for small businesses seeking affordable delivery solutions.
-
Suitable for consumer goods, media, marketing, and software companies.
Shipt features
Supported Shipt allows scheduling deliveries for specific dates and times. |
Supported Shipt shoppers pick up orders from physical stores for delivery. |
Supported Shipt provides real-time order tracking and delivery notifications via its app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Shipt reviews
We've summarised 93 Shipt reviews (Shipt TrustPilot reviews, Shipt Capterra reviews and Shipt G2 reviews) and summarised the main points below.
- Real-time delivery tracking and updates.
- Ability to communicate directly with shoppers.
- Convenient for busy individuals and those unable to shop in person.
- Wide selection of stores and products available.
- Flexible scheduling options for delivery.
- App glitches and errors frequently prevent order completion.
- Shoppers often deliver incorrect or incomplete orders.
- Customer service is unresponsive and unhelpful in resolving issues.
- Shoppers sometimes mark orders as delivered when they haven't been.
- Hidden fees and inflated prices make Shipt more expensive than shopping in-store.
Shipt pricing
The commentary is based on 19 reviews from Shipt Capterra reviews, Shipt G2 reviews and Shipt TrustPilot reviews.
Many reviewers find Shipt's membership expensive, with some feeling it's only justifiable for frequent orders. Others mention higher prices on Shipt compared to in-store, plus added fees, negating any perceived value. A few reviewers mention free delivery above $35, but others feel even this threshold doesn't offer savings.
Users sentiment
See the Shipt pricing page.
-
Shipt has a free trial.
Annual membership plan.
Monthly membership plan.
Discounted monthly membership for students.
Discounted monthly membership for SNAP EBT recipients.
Shipt alternatives
Shipt FAQ
Shipt is a membership-based delivery service offering same-day delivery of groceries, household essentials, and other retail items. Customers order through the Shipt app, selecting preferred delivery times and communicating with their Shipt shopper. While convenient, some users report issues with app functionality, order accuracy, and customer service.
What is Shipt and what does Shipt do?
Shipt is a membership-based delivery service offering same-day delivery of groceries, household essentials, and other retail items. Customers order through the Shipt app, selecting preferred delivery times and communicating with their Shipt shopper. While convenient, some users report issues with app functionality, order accuracy, and customer service.
Shipt integrates with various retail partners to facilitate order fulfillment and delivery. The available integrations streamline the process from order placement to delivery tracking through the Shipt app. However, there is no information available about integrations with other tools beyond its retail partners and internal systems.
How does Shipt integrate with other tools?
Shipt integrates with various retail partners to facilitate order fulfillment and delivery. The available integrations streamline the process from order placement to delivery tracking through the Shipt app. However, there is no information available about integrations with other tools beyond its retail partners and internal systems.
Shipt's main competitors include other grocery delivery services like Instacart, offering similar features and functionalities. While ShipStation focuses on e-commerce shipping, it indirectly competes by offering delivery solutions for businesses.
What the main competitors of Shipt?
Shipt's main competitors include other grocery delivery services like Instacart, offering similar features and functionalities. While ShipStation focuses on e-commerce shipping, it indirectly competes by offering delivery solutions for businesses.
Yes, Shipt is a legitimate grocery delivery service. However, user reviews on platforms like Trustpilot and the Better Business Bureau mention issues with inaccurate orders and unresponsive customer service. Consider these factors when deciding if Shipt is safe and right for you.
Is Shipt legit?
Yes, Shipt is a legitimate grocery delivery service. However, user reviews on platforms like Trustpilot and the Better Business Bureau mention issues with inaccurate orders and unresponsive customer service. Consider these factors when deciding if Shipt is safe and right for you.
Shipt offers an annual plan for $99/year and a monthly plan for $10.99/month. Students and SNAP EBT recipients can get a discounted monthly membership for $4.99/month. A free trial is available for new users.
How much does Shipt cost?
Shipt offers an annual plan for $99/year and a monthly plan for $10.99/month. Students and SNAP EBT recipients can get a discounted monthly membership for $4.99/month. A free trial is available for new users.
Shipt's customer service receives negative feedback. Many reviewers report unresponsive and unhelpful customer service representatives, particularly when resolving issues with incorrect, incomplete, or missing orders. Some shoppers reportedly exhibit unprofessional behavior. While some positive experiences are noted, negative reviews regarding customer service are prevalent.
Is Shipt customer service good?
Shipt's customer service receives negative feedback. Many reviewers report unresponsive and unhelpful customer service representatives, particularly when resolving issues with incorrect, incomplete, or missing orders. Some shoppers reportedly exhibit unprofessional behavior. While some positive experiences are noted, negative reviews regarding customer service are prevalent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.