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Shop-Ware description
Shop-Ware is a cloud-based software designed to manage all aspects of running an auto repair shop. Its features include streamlined workflows, digital inspections and estimates, integrated payments, customer communication tools, and detailed business analytics. Shop-Ware aims to increase efficiency and profitability for auto repair businesses while providing a modern customer experience.
Who is Shop-Ware best for
Shop-Ware is an excellent choice for auto repair shop owners aiming to boost efficiency, customer experience, and profitability. We find that its features are most impactful for single-location shops and growing MSOs. Based on the reviews, users particularly appreciate the easy-to-use interface and excellent customer communication tools.
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Perfect for small to medium-sized auto repair businesses seeking streamlined, efficient shop management software.
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In our experience, Shop-Ware excels in the automotive industry, especially for shops focused on modernizing customer communication.
Shop-Ware features
Supported Messenger: Shop-Ware Messenger streamlines communication between the shop and the customer. It allows shops to send photos and videos of recommended repairs, get digital approvals, and offer two-way texting. With Messenger, shops can enhance transparency and improve the customer experience. |
Supported Digital Vehicle Experience: The Digital Vehicle Experience feature allows vehicle owners to approve or decline recommended services, communicate with the shop, view inspection photos and videos, access repair history, pay invoices, and schedule appointments—all through their mobile devices. |
Supported Integrated Payments: With Integrated Payments, shops can accept multiple payment methods directly within the Shop-Ware platform. This simplifies payment processing and allows customers to conveniently pay invoices online. |
Supported Employee Management: Employee Management functionality enables shop owners to track employee performance, manage schedules, assign tasks, and measure key metrics. This helps optimize team efficiency and improve productivity. |
Supported Digital Workflow: Shop-Ware's Digital Workflow automates tasks and streamlines processes within the auto shop. This reduces manual data entry, eliminates paper-based systems, and optimizes the overall workflow. |
Supported AI Parts Matrix: The AI Parts Matrix leverages artificial intelligence to provide intelligent parts recommendations, optimizing parts sourcing and ensuring accuracy in estimates. |
Supported Parts Inventory: With Parts Inventory management, shops can efficiently track and manage their parts inventory, minimizing stockouts and optimizing inventory levels. |
Supported Native Parts Catalog: Shop-Ware's native parts catalog integrates with leading parts suppliers, providing real-time pricing and availability information. |
Supported Integrations: Shop-Ware offers various integrations with other platforms and services, enhancing its functionality and connectivity with existing shop systems. |
Shop-Ware reviews
We've summarised 41 Shop-Ware reviews (Shop-Ware G2 reviews) and summarised the main points below.
- Easy to use and navigate with a user-friendly interface.
- Excellent customer communication tools, including text/email updates and online approvals.
- Streamlined workflows and efficient repair order management.
- Digital and paperless, contributing to environmental sustainability.
- Real-time shop overview and workflow tracking.
- Slow loading times, especially with multiple lines on ROs (10+ lines).
- Parts integration can be clunky.
- Digital Vehicle Inspection (DVI) is not as comprehensive as some competitors.
- Lacks accounting integration in some versions.
- No built-in CRM for service reminders.
Shop-Ware pricing
The commentary is based on 3 reviews from Shop-Ware G2 reviews.
We find Shop-Ware to be a great value and significantly less expensive than other options, according to reviews. Users appreciate its intuitive design and ease of use, which contributes to a shallow learning curve.
See the Shop-Ware pricing page.
Includes unlimited users, AI Parts Matrix, Maintenance Builder, limited two-way texting, and Shop-Ware payments.
Includes everything in Startup plus unlimited two-way texting, MOTOR Labor Guide, native parts catalog, OE Specs, and API connections.
Includes everything in Pro plus Business Analytics Suite, monthly inventory value & gross profit tracking, and coaching dashboards for leading coaching groups.
Includes everything in Master plus high performance website, search engine optimization, pay-per-click advertising, and call tracking.
Shop-Ware alternatives
Shop-Ware FAQ
We find Shop-Ware to be a cloud-based shop management software designed for auto repair businesses. It offers features like digital inspections, integrated payments, and customer communication tools to streamline operations and enhance the customer experience. We believe this helps improve efficiency and profitability.
What is Shop-Ware and what does Shop-Ware do?
We find Shop-Ware to be a cloud-based shop management software designed for auto repair businesses. It offers features like digital inspections, integrated payments, and customer communication tools to streamline operations and enhance the customer experience. We believe this helps improve efficiency and profitability.
Shop-Ware integrates with various platforms and services, enhancing its functionality and connectivity with existing shop systems. We find this level of integration helps streamline workflows and improve overall efficiency for our users.
How does Shop-Ware integrate with other tools?
Shop-Ware integrates with various platforms and services, enhancing its functionality and connectivity with existing shop systems. We find this level of integration helps streamline workflows and improve overall efficiency for our users.
We find that Shop-Ware's main competitors include AutoVitals, Tekmetric, Mitchell RepairCenter, AutoRepair Cloud, Shopmonkey, and NAPA TRACS. These alternatives offer similar features for auto repair shop management, such as streamlined workflows, digital inspections, and customer communication tools.
What the main competitors of Shop-Ware?
We find that Shop-Ware's main competitors include AutoVitals, Tekmetric, Mitchell RepairCenter, AutoRepair Cloud, Shopmonkey, and NAPA TRACS. These alternatives offer similar features for auto repair shop management, such as streamlined workflows, digital inspections, and customer communication tools.
Yes, Shop-Ware is a legitimate cloud-based shop management software. We find that users praise its ease of use, excellent customer communication tools, and streamlined workflows. However, some have noted slow loading times and clunky parts integration as areas for improvement.
Is Shop-Ware legit?
Yes, Shop-Ware is a legitimate cloud-based shop management software. We find that users praise its ease of use, excellent customer communication tools, and streamlined workflows. However, some have noted slow loading times and clunky parts integration as areas for improvement.
Shop-Ware's pricing starts at $224/month for the Startup plan. The Pro plan is $341/month, while the Master plan costs $449/month. Their top-tier Ultimate plan is priced at $719/month. Each plan offers progressively more features.
How much does Shop-Ware cost?
Shop-Ware's pricing starts at $224/month for the Startup plan. The Pro plan is $341/month, while the Master plan costs $449/month. Their top-tier Ultimate plan is priced at $719/month. Each plan offers progressively more features.
We find Shop-Ware's customer service to be generally positive. Users mention easy access to support via phone and email, with helpful and responsive representatives. While some users note a backlog on feature requests, the overall sentiment towards support is favorable.
Is Shop-Ware customer service good?
We find Shop-Ware's customer service to be generally positive. Users mention easy access to support via phone and email, with helpful and responsive representatives. While some users note a backlog on feature requests, the overall sentiment towards support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.