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Shopify Inbox description
Shopify Inbox is a free chat app for businesses using Shopify's platform. It allows you to talk to customers visiting your online store directly. With Shopify Inbox, you can answer questions instantly using AI, offer discounts, and get insights into what customers are looking at. It helps you manage all customer conversations and provides data on interactions most likely to lead to a sale. You can also automate messages to greet customers and provide order updates, ensuring a seamless shopping experience even when you're unavailable.
Who is Shopify Inbox best for
Shopify Inbox is a free chat app designed for businesses using Shopify. It allows direct communication with customers, provides AI-powered instant answers and discount offerings, and delivers insights into customer browsing behavior. Shopify Inbox also automates messages, ensuring a seamless shopping experience.
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Best for small to medium businesses (1-100 employees) using Shopify.
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Particularly well-suited for e-commerce businesses.
Shopify Inbox features
Supported Shopify Inbox allows you to connect with customers across various messaging channels, including Facebook Messenger, Instagram, email, and SMS, through one unified platform. |
Supported Shopify Inbox enables live chat functionality on your online store, enabling real-time interaction with customers. |
Supported Shopify Inbox supports creating automated messages for common inquiries like order updates and shipping information. |
Supported Shopify Inbox centralizes all customer conversations from different platforms into a single inbox. |
Supported Shopify Inbox provides access to customer order history and details within the chat interface. |
Supported Shopify Inbox offers insights into key metrics like response times, customer satisfaction, and conversion rates. |
Shopify Inbox pricing
The commentary is based on 4 reviews from Shopify Inbox G2 reviews.
Shopify Inbox offers a free plan, making it a cost-effective live chat and customer communication solution for businesses. While some users appreciate the affordability, particularly when compared to competitors, others noted additional costs for certain features. Overall, the pricing is considered beneficial for its functionality.
See the Shopify Inbox pricing page.
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Shopify Inbox has a free trial.
For solo entrepreneurs. Includes features like up to 77% shipping discount, 10 inventory locations, 24/7 chat support, localized global selling (3 markets), and POS Lite.
For small teams. Offers benefits such as up to 88% shipping discount and insurance, 10 inventory locations, 24/7 chat support, localized global selling (3 markets), 5 additional staff accounts, and POS Lite.
As your business scales. Provides perks like up to 88% shipping discount, insurance, 3rd-party calculated rates, 10 inventory locations, enhanced 24/7 chat support, localized global selling (3 markets) + add markets for $59 USD/mo each, 15 additional staff accounts, 10x checkout capacity, and POS Lite.
For more complex businesses. Includes features such as up to 88% shipping discount, insurance, 3rd-party calculated rates, custom reports and analytics, 200 inventory locations, priority 24/7 phone support, localized global selling (50 markets), unlimited staff accounts, customizable checkout with 40x capacity, 200 POS Pro locations with Shopify Payments, and sell wholesale/B2B.
Shopify Inbox alternatives
Shopify Inbox FAQ
Shopify Inbox is a free messaging app designed for Shopify merchants to connect with customers. It centralizes customer communication, automates responses, and provides sales insights. It allows businesses to offer live chat support, discounts, and personalized recommendations, ultimately boosting sales and enhancing customer experience.
What is Shopify Inbox and what does Shopify Inbox do?
Shopify Inbox is a free messaging app designed for Shopify merchants to connect with customers. It centralizes customer communication, automates responses, and provides sales insights. It allows businesses to offer live chat support, discounts, and personalized recommendations, ultimately boosting sales and enhancing customer experience.
Shopify Inbox integrates seamlessly with other Shopify services and popular messaging platforms like Facebook Messenger and Instagram. This centralized platform also connects with email and SMS, streamlining customer interactions. This allows businesses to manage all their customer communications from a single location.
How does Shopify Inbox integrate with other tools?
Shopify Inbox integrates seamlessly with other Shopify services and popular messaging platforms like Facebook Messenger and Instagram. This centralized platform also connects with email and SMS, streamlining customer interactions. This allows businesses to manage all their customer communications from a single location.
Top Shopify Inbox competitors include Front, a shared inbox for customer communication management, Oscar Chat, an AI-powered chat solution for Shopify sales, and Freshdesk, a customer support software streamlining conversations. Other alternatives include Smile.io, HubSpot Service Hub, and Swiftsell.
What the main competitors of Shopify Inbox?
Top Shopify Inbox competitors include Front, a shared inbox for customer communication management, Oscar Chat, an AI-powered chat solution for Shopify sales, and Freshdesk, a customer support software streamlining conversations. Other alternatives include Smile.io, HubSpot Service Hub, and Swiftsell.
Yes, Shopify Inbox is a legitimate app offered by Shopify for businesses on their platform. It's a safe and useful tool to centralize customer communication and boost sales. It offers live chat, automated messages, and valuable insights, all within a unified platform.
Is Shopify Inbox legit?
Yes, Shopify Inbox is a legitimate app offered by Shopify for businesses on their platform. It's a safe and useful tool to centralize customer communication and boost sales. It offers live chat, automated messages, and valuable insights, all within a unified platform.
Shopify Inbox itself is free to use. However, it's integrated with Shopify's e-commerce platform, which offers various pricing plans starting at $29/month. Choosing the right plan depends on your business needs and desired features for selling online.
How much does Shopify Inbox cost?
Shopify Inbox itself is free to use. However, it's integrated with Shopify's e-commerce platform, which offers various pricing plans starting at $29/month. Choosing the right plan depends on your business needs and desired features for selling online.
Shopify Inbox customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the Shopify team. While the software itself has some minor drawbacks like a bland interface, the excellent customer support contributes to a positive overall experience.
Is Shopify Inbox customer service good?
Shopify Inbox customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the Shopify team. While the software itself has some minor drawbacks like a bland interface, the excellent customer support contributes to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.