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SMS-Magic description
SMS-Magic is a customer communication platform that lets businesses connect with customers through various channels like SMS, WhatsApp, and Facebook Messenger. It integrates with popular CRM systems such as Salesforce and Zoho. SMS-Magic aims to improve sales, marketing, and customer service by automating communications, enabling targeted messaging, and offering detailed analytics. Key features include campaign management, automated workflows, and multi-channel messaging, making it suitable for businesses looking to streamline communication and enhance customer engagement.
Who is SMS-Magic best for
SMS-Magic is a robust communication platform ideal for businesses seeking streamlined customer interactions. Users praise its seamless Zoho CRM integration and excellent customer service. However, some find the admin portal confusing and report occasional bugs. Consider SMS-Magic if you prioritize multi-channel messaging and CRM integration but be prepared for a learning curve.
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Best fit for small to medium-sized businesses.
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A good fit across various industries.
SMS-Magic features
Supported SMS-Magic automates repetitive tasks using features like keyword-based responses and scheduled reminders. |
Supported SMS-Magic supports transactional SMS messages through automation and workflow integration. |
Supported SMS-Magic supports sending and receiving SMS for marketing, conversations, alerts, and notifications. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SMS-Magic reviews
We've summarised 95 SMS-Magic reviews (SMS-Magic G2 reviews) and summarised the main points below.
- Excellent customer service from dedicated representatives, particularly helpful with onboarding and issue resolution.
- Seamless integration with Zoho CRM, enhancing communication tracking and workflow automation.
- User-friendly interface for sending individual and bulk SMS messages.
- Effective for increasing customer engagement and open rates compared to email.
- Competitive pricing for SMS credits compared to other providers.
- Admin portal is confusing and unintuitive to navigate.
- Invoicing and billing documentation is unclear and difficult to understand.
- Occasional bugs and glitches, especially with logins and the mobile app.
- Limited automation options and difficulty setting up complex automations.
- Inconsistent customer support experiences, with some agents providing slow or unhelpful responses.
SMS-Magic pricing
The commentary is based on 18 reviews from SMS-Magic G2 reviews.
SMS-Magic offers three plans: Converse Team, Converse Pro, and Converse Enterprise. The pricing is not publicly available, and users need to request it.
See the SMS-Magic pricing page.
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SMS-Magic has a free trial.
SMS-Magic alternatives
Verint MessagingSeamless messaging across channels. Automate, analyze, and improve engagement.Read more
SMS-Magic FAQ
SMS-Magic is a cloud-based customer communication platform enabling businesses to connect with customers via SMS, WhatsApp, and Facebook Messenger. It integrates with CRM systems like Salesforce and Zoho, automating communications, enabling targeted messaging, and providing analytics to enhance sales, marketing, and customer service.
What is SMS-Magic and what does SMS-Magic do?
SMS-Magic is a cloud-based customer communication platform enabling businesses to connect with customers via SMS, WhatsApp, and Facebook Messenger. It integrates with CRM systems like Salesforce and Zoho, automating communications, enabling targeted messaging, and providing analytics to enhance sales, marketing, and customer service.
SMS-Magic integrates with popular CRM systems like Salesforce and Zoho, facilitating streamlined communication and workflow automation. It also supports integrations for multi-channel messaging, enabling businesses to connect with customers through SMS, WhatsApp, and Facebook Messenger.
How does SMS-Magic integrate with other tools?
SMS-Magic integrates with popular CRM systems like Salesforce and Zoho, facilitating streamlined communication and workflow automation. It also supports integrations for multi-channel messaging, enabling businesses to connect with customers through SMS, WhatsApp, and Facebook Messenger.
Alternatives to SMS-Magic include ActiveCampaign, HubSpot Marketing Hub, Mailchimp, and ContactPigeon. These competitors offer similar features such as SMS messaging, marketing automation, and CRM integrations, catering to businesses seeking streamlined communication and enhanced customer engagement.
What the main competitors of SMS-Magic?
Alternatives to SMS-Magic include ActiveCampaign, HubSpot Marketing Hub, Mailchimp, and ContactPigeon. These competitors offer similar features such as SMS messaging, marketing automation, and CRM integrations, catering to businesses seeking streamlined communication and enhanced customer engagement.
Yes, SMS-Magic is a legitimate customer communication platform. It integrates with popular CRM systems like Salesforce and Zoho. Users appreciate its ease of use and excellent customer service. However, some have reported issues with the admin portal's complexity and occasional bugs.
Is SMS-Magic legit?
Yes, SMS-Magic is a legitimate customer communication platform. It integrates with popular CRM systems like Salesforce and Zoho. Users appreciate its ease of use and excellent customer service. However, some have reported issues with the admin portal's complexity and occasional bugs.
I cannot find pricing details for SMS-Magic. Contact SMS-Magic directly for product pricing and to determine if it's worth the investment for your needs.
How much does SMS-Magic cost?
I cannot find pricing details for SMS-Magic. Contact SMS-Magic directly for product pricing and to determine if it's worth the investment for your needs.
SMS-Magic receives positive feedback for its helpful customer service, especially during onboarding. However, some users have reported inconsistent support experiences and slow response times. While generally efficient, some communication issues and occasional bugs have also been noted.
Is SMS-Magic customer service good?
SMS-Magic receives positive feedback for its helpful customer service, especially during onboarding. However, some users have reported inconsistent support experiences and slow response times. While generally efficient, some communication issues and occasional bugs have also been noted.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.