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Spoke Phone description
Spoke Phone is a cloud-based phone system designed for mobile-first communication in your business. It combines features of traditional phone systems and contact centers, like call transferring and interactive voice response, but can be accessed easily on computers and smartphones. Spoke Phone aims to improve customer interactions and internal collaboration through its accessible platform and features.
Who is Spoke Phone best for
Spoke Phone is best for SMBs, especially those with mobile or remote teams, seeking an affordable cloud communication solution. Its flexibility is great for small businesses (1-100 employees) and medium businesses (101-1000 employees). Enterprises may find it has limited fit.
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We find Spoke Phone ideal for small to medium-sized businesses (1-1,000 employees) looking for affordable cloud communication.
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Spoke Phone is versatile. In our experience, any industry can leverage its flexible, feature-rich communication solutions to enhance connectivity.
Spoke Phone features
Supported My CallHub: My CallHub is described as a personalized call command center. It likely provides a central interface for managing calls, contacts, and other communication-related tasks. It's designed to streamline communication workflows and improve efficiency. |
Supported WhatsApp Integration: Spoke Phone integrates with WhatsApp, enabling businesses to communicate with customers through the popular messaging app. This likely allows for seamless messaging, file sharing, and other interactions within the Spoke Phone platform. |
Supported Shared Team Inbox: The Shared Team Inbox feature likely centralizes communication channels, allowing teams to manage messages, calls, and other interactions from a single platform. This promotes collaboration and efficient response management. |
Supported Group SMS: Group SMS allows businesses to send text messages to multiple recipients simultaneously. This feature is useful for marketing campaigns, announcements, and other mass communication needs. |
Supported Customer Insights: Customer Insights likely provides data-driven insights into customer behavior and preferences. This could involve analytics on call patterns, communication history, and other relevant metrics. |
Supported Guided Conversations: Guided Conversations likely provides structured workflows or scripts to guide agents through customer interactions, ensuring consistency and adherence to best practices. |
Supported Disposition Forms: Disposition Forms likely streamline post-call processes by providing standardized forms for agents to record call outcomes and other relevant information. |
Supported Call & Message Routing: Spoke Phone offers Call & Message Routing, enabling intelligent call distribution and message forwarding based on predefined rules or criteria. This feature optimizes workflow efficiency and ensures timely responses. |
Supported Analytics and Reporting: Spoke Phone provides Analytics and Reporting tools to track call activity, team performance, and other key metrics. These insights can be used to identify areas for improvement and optimize communication strategies. |
Spoke Phone pricing
The commentary is based on 1 reviews from Spoke Phone G2 reviews.
We find Spoke Phone's pricing to be a major advantage. Users consistently highlight its affordability, especially compared to other Twilio integration solutions that can cost hundreds per month. Spoke Phone offers great value for its features.
See the Spoke Phone pricing page.
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Spoke Phone has a free trial.
A great set of features sufficient for most users. Includes calls and SMS messages.
Premium features for personalized customer experiences, more sales, better productivity.
Spoke Phone alternatives
Caller DeskStreamlines phone communication, boosts efficiency, and offers insightful analytics.Read more
Spoke Phone FAQ
We find Spoke Phone to be a cloud-based phone system ideal for businesses with mobile or remote teams. It combines traditional phone features with contact center capabilities, accessible on computers and smartphones, improving customer interactions and team collaboration. It offers flexible pricing and integrates with tools like WhatsApp.
What is Spoke Phone and what does Spoke Phone do?
We find Spoke Phone to be a cloud-based phone system ideal for businesses with mobile or remote teams. It combines traditional phone features with contact center capabilities, accessible on computers and smartphones, improving customer interactions and team collaboration. It offers flexible pricing and integrates with tools like WhatsApp.
We find Spoke Phone integrates with WhatsApp, enabling communication with customers through the app. It also offers a shared team inbox, centralizing communication channels for efficient collaboration and response management. It also offers features like call and message routing and guided conversations.
How does Spoke Phone integrate with other tools?
We find Spoke Phone integrates with WhatsApp, enabling communication with customers through the app. It also offers a shared team inbox, centralizing communication channels for efficient collaboration and response management. It also offers features like call and message routing and guided conversations.
We find Spoke Phone competes with several cloud-based phone systems. Alternatives include UCaaS Link, Caller Desk, BT Cloud Phone, KrispCall, OneContact PBX, and Phone.com. These offer various features and pricing structures for business communication.
What the main competitors of Spoke Phone?
We find Spoke Phone competes with several cloud-based phone systems. Alternatives include UCaaS Link, Caller Desk, BT Cloud Phone, KrispCall, OneContact PBX, and Phone.com. These offer various features and pricing structures for business communication.
We find Spoke Phone to be a legitimate and safe cloud-based phone system. It's well-regarded, integrates with popular apps like WhatsApp, and offers useful features such as a shared team inbox and analytics. With positive growth trends and flexible pricing, it appears to be a reliable option.
Is Spoke Phone legit?
We find Spoke Phone to be a legitimate and safe cloud-based phone system. It's well-regarded, integrates with popular apps like WhatsApp, and offers useful features such as a shared team inbox and analytics. With positive growth trends and flexible pricing, it appears to be a reliable option.
Spoke Phone's Essentials plan is $30 per user per month, while the Pro-CX plan is $50 per user per month. They also offer a variety of add-ons for specific business needs, but pricing for those isn't readily available.
How much does Spoke Phone cost?
Spoke Phone's Essentials plan is $30 per user per month, while the Pro-CX plan is $50 per user per month. They also offer a variety of add-ons for specific business needs, but pricing for those isn't readily available.
We find that Spoke Phone's customer service is highly regarded. Users praise the support team's helpfulness with setup and special features, contributing to a positive overall experience. They appreciate the seamless transition and reliable communication it provides.
Is Spoke Phone customer service good?
We find that Spoke Phone's customer service is highly regarded. Users praise the support team's helpfulness with setup and special features, contributing to a positive overall experience. They appreciate the seamless transition and reliable communication it provides.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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