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Spruce Health description
Spruce Health is a HIPAA-compliant communication platform for healthcare providers. It combines secure messaging, phone calls, video conferencing, and e-fax into one platform. Spruce Health also offers features like team messaging, appointment scheduling, and workflow automation. It aims to improve patient engagement and streamline healthcare operations by centralizing communication channels. Spruce Health is suitable for individual providers and healthcare organizations of varying sizes.
What companies are using Spruce Health?
Who is Spruce Health best for
Spruce Health offers a HIPAA-compliant communication platform with secure messaging, telehealth, and phone calls. Users praise its user-friendly interface and convenient mobile access. However, some find customer support difficult to reach and dislike the lack of group messaging. Best for small practices seeking a centralized communication solution.
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Best for small practices seeking HIPAA-compliant communication.
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Ideal for healthcare providers needing secure messaging, telehealth, and phone.
Spruce Health features
Supported Spruce Health offers HIPAA-compliant two-way texting between patients and providers. |
Supported Spruce Health allows HIPAA compliant secure text messaging. |
Supported Spruce allows staff to communicate securely with each other. |
Supported Spruce Health enables secure video calls between patients and providers. |
Supported Spruce Health supports telehealth via secure video calling and messaging. |
Supported Spruce Health is HIPAA compliant and offers a Business Associate Agreement (BAA). |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Spruce Health reviews
We've summarised 298 Spruce Health reviews (Spruce Health G2 reviews) and summarised the main points below.
- HIPAA-compliant communication platform for secure messaging, calls, and video
- Offers phone, fax, and secure texting capabilities all within one app
- User-friendly interface for both providers and patients
- Convenient access on mobile and desktop devices
- Responsive customer support, available via in-app messaging/email
- Difficult to contact customer support; no phone number available, only email/in-app messaging
- Inbound calls only show as "Spruce Call" and do not display the actual phone number, which can lead to missed calls
- No group messaging feature; users have to send individual messages
- Phone tree setup is complex and requires multiple steps
- No option for tiered pricing; users pay for features they may not use
Spruce Health pricing
The commentary is based on 33 reviews from Spruce Health G2 reviews.
Spruce offers a 14-day free trial for its Basic plan. All plans include a Business Associate Agreement (BAA). Spruce uses month-to-month contracts with no long-term commitments and allows cancellation at any time.
Users sentiment
See the Spruce Health pricing page.
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Spruce Health has a free trial.
Simple and Robust HIPAA Compliance Business Associate Agreement (BAA) Advanced Medical Phone System Secure App-Based Messaging 2-Way SMS Texting Secure Team Chat Video Telemedicine Team Organization and Practice Administration Tools User Access Controls Contact and Patient List Management Clinical Questionnaires Scheduled Messages Saved Messages Auto-Replies E-Fax Dedicated Support
Simple and Robust HIPAA Compliance Business Associate Agreement (BAA) Advanced Medical Phone System Secure App-Based Messaging 2-Way SMS Texting Secure Team Chat Video Telemedicine Team Organization and Practice Administration Tools User Access Controls Contact and Patient List Management Clinical Questionnaires Scheduled Messages Saved Messages Auto-Replies E-Fax Dedicated Support Auto-Attendant Phone Trees (IVR) VoIP Desk Phones Missed-Call Text-Back Scheduled Auto-Replies and Call Routing Urgent-Escalation and After-Hours Triage Bulk (Broadcast) Messaging Mobile Payments Integrations API Access
Spruce Health alternatives
CeloHIPAA-compliant messaging for healthcare teams, boosting collaboration and efficiency.Read more
symplr Clinical CommunicationsSecure healthcare messaging for efficient care coordination.Read more
Spruce Health FAQ
Spruce Health is a HIPAA-compliant platform designed for secure healthcare communication. It consolidates messaging, phone calls, video, and fax into one app, streamlining workflows for providers and improving patient engagement. It offers telehealth features and team messaging.
What is Spruce Health and what does Spruce Health do?
Spruce Health is a HIPAA-compliant platform designed for secure healthcare communication. It consolidates messaging, phone calls, video, and fax into one app, streamlining workflows for providers and improving patient engagement. It offers telehealth features and team messaging.
Spruce Health integrates with electronic health record (EHR) systems and other healthcare tools. It offers a robust API for custom integrations and supports popular platforms. This connectivity streamlines workflows and improves data sharing for better patient care.
How does Spruce Health integrate with other tools?
Spruce Health integrates with electronic health record (EHR) systems and other healthcare tools. It offers a robust API for custom integrations and supports popular platforms. This connectivity streamlines workflows and improves data sharing for better patient care.
Top alternatives to Spruce Health include Carepatron, Power Diary, and NetSfere for Healthcare. These platforms offer similar functionality such as HIPAA-compliant messaging, telehealth features, and streamlined workflows for healthcare providers. For broader communication needs, Slack is also a viable option.
What the main competitors of Spruce Health?
Top alternatives to Spruce Health include Carepatron, Power Diary, and NetSfere for Healthcare. These platforms offer similar functionality such as HIPAA-compliant messaging, telehealth features, and streamlined workflows for healthcare providers. For broader communication needs, Slack is also a viable option.
Yes, Spruce Health is a legitimate and safe HIPAA-compliant communication platform for healthcare providers. It offers secure messaging, telehealth features, and integrates phone calls, video conferencing, and e-fax into a single platform. Spruce Health is generally well-regarded for its user-friendly interface and comprehensive features.
Is Spruce Health legit?
Yes, Spruce Health is a legitimate and safe HIPAA-compliant communication platform for healthcare providers. It offers secure messaging, telehealth features, and integrates phone calls, video conferencing, and e-fax into a single platform. Spruce Health is generally well-regarded for its user-friendly interface and comprehensive features.
Spruce Health's Basic plan costs $24 per user per month and the Communicator plan is $49 per user per month. A one-time $19 fee applies for outbound SMS. They also offer a 14-day free trial, making it easy to assess if the product is worth the cost for your needs.
How much does Spruce Health cost?
Spruce Health's Basic plan costs $24 per user per month and the Communicator plan is $49 per user per month. A one-time $19 fee applies for outbound SMS. They also offer a 14-day free trial, making it easy to assess if the product is worth the cost for your needs.
Spruce Health's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others express frustration with the lack of a direct phone number and slow response times. Some users mention difficulty getting timely technical support.
Is Spruce Health customer service good?
Spruce Health's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others express frustration with the lack of a direct phone number and slow response times. Some users mention difficulty getting timely technical support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.