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SurveySensum description
SurveySensum is a customer feedback software that helps you understand what your customers think. Primarily for mid-sized and larger companies, this tool lets you build surveys, see customer feedback as it comes in, and understand the results. SurveySensum also provides expert advice to help you improve your customer experience based on the data. They promise easy-to-use software, expert advice, and excellent customer support.
What companies are using SurveySensum?
Who is SurveySensum best for
SurveySensum is a customer feedback platform that helps businesses understand customer sentiment. We find that it's particularly well-suited for mid-sized and larger companies. Users appreciate the ease of creating surveys, robust reporting, and excellent customer support. SurveySensum is often chosen as a cost-effective alternative to platforms like Qualtrics and Medallia, especially when ease-of-use is a priority.
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Perfect for mid-sized (101-1000 employees) to large enterprises (1001+ employees) seeking to improve CX.
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Versatile tool suitable for any industry, but we've seen great results in retail, finance, and software sectors.
SurveySensum features
Supported Ease of Use: The product is designed to be easy to use, allowing users to launch surveys in just 30 minutes and share them with their customers. The user interface is simple, making question creation easy even for new users. |
Supported CX Consultation: SurveySensum offers CX consultation, where their experts analyze feedback and provide insights to improve sales and retention, especially for businesses that may not have their own dedicated research teams. |
Supported Exceptional Support: SurveySensum guarantees 1-hour SLA support, ensuring users receive prompt assistance whenever they encounter issues. Their support team is readily available to provide expertise and resolve any challenges. |
Supported Data privacy: SurveySensum prioritizes data privacy through encryption protocols and access management, ensuring the protection of proprietary and business-sensitive information. |
Supported Data Security: SurveySensum employs best-in-industry authentication protocols along with regular vulnerability assessment and penetration tests (VAPT) to provide personalized data security. |
Supported Data Protection: SurveySensum offers private servers that back up user data with virtually unlimited storage, adhering to cloud security best practices to guarantee data security. |
Supported AI-enabled text and sentiment analytics: SurveySensum has AI-enabled text and sentiment analytics software |
SurveySensum reviews
We've summarised 28 SurveySensum reviews (SurveySensum G2 reviews) and summarised the main points below.
- Easy-to-use interface and survey creation
- Cost-effective compared to competitors like Qualtrics and Medallia
- Excellent and responsive customer support
- Robust reporting and analytics features with visual dashboards
- Customizable surveys and reports
- Real-time feedback and automated workflows
- Helpful for identifying customer pain points and improving CX
- Limited CRM integrations (e.g., HubSpot, ActiveCampaign)
- No survey throttling feature
- Manual survey setup (e.g., quarterly surveys)
- No option to assign points/weights to specific questions
- API integration with various CRMs needed
- No dark theme (minor)
SurveySensum pricing
The commentary is based on 5 reviews from SurveySensum G2 reviews.
We find SurveySensum is praised for its affordability. Users frequently highlight its "cost-effectiveness" and "excellent value for money," especially compared to competitors like Qualtrics and Medallia. This makes it a popular choice for those seeking powerful features without the hefty price tag.
See the SurveySensum pricing page.
SurveySensum alternatives
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SurveySensum FAQ
SurveySensum is customer feedback software specializing in helping mid-sized and larger companies collect and analyze customer insights. We find that it offers robust survey tools, real-time feedback, and expert consultation to improve customer experience. It's known for its ease of use and excellent customer support.
What is SurveySensum and what does SurveySensum do?
SurveySensum is customer feedback software specializing in helping mid-sized and larger companies collect and analyze customer insights. We find that it offers robust survey tools, real-time feedback, and expert consultation to improve customer experience. It's known for its ease of use and excellent customer support.
SurveySensum offers integrations through its API. However, users have expressed a need for more pre-built integrations with popular CRM platforms like HubSpot and ActiveCampaign. We believe that expanding these integrations would greatly benefit users.
How does SurveySensum integrate with other tools?
SurveySensum offers integrations through its API. However, users have expressed a need for more pre-built integrations with popular CRM platforms like HubSpot and ActiveCampaign. We believe that expanding these integrations would greatly benefit users.
We find SurveySensum's main competitors include Feedier, Zonka Feedback, SurveyMonkey, Qualtrics CoreXM, and Typeform. These platforms offer similar functionalities, such as survey creation, distribution, and analysis.
What the main competitors of SurveySensum?
We find SurveySensum's main competitors include Feedier, Zonka Feedback, SurveyMonkey, Qualtrics CoreXM, and Typeform. These platforms offer similar functionalities, such as survey creation, distribution, and analysis.
We find SurveySensum to be a legitimate and safe option. With strong G2 ratings and positive growth trends, it appears to be a reliable choice for businesses seeking customer feedback solutions. We believe their focus on customer support and data privacy are also positive indicators.
Is SurveySensum legit?
We find SurveySensum to be a legitimate and safe option. With strong G2 ratings and positive growth trends, it appears to be a reliable choice for businesses seeking customer feedback solutions. We believe their focus on customer support and data privacy are also positive indicators.
Unfortunately, we don't have pricing details for SurveySensum readily available. We recommend visiting their website or contacting their sales team directly for the most up-to-date pricing information.
How much does SurveySensum cost?
Unfortunately, we don't have pricing details for SurveySensum readily available. We recommend visiting their website or contacting their sales team directly for the most up-to-date pricing information.
We find that SurveySensum's customer service is generally considered excellent and responsive. Users appreciate the fast and helpful support they receive. While some users mention the customer support system isn't "up to mark," the majority praise its quality and responsiveness.
Is SurveySensum customer service good?
We find that SurveySensum's customer service is generally considered excellent and responsive. Users appreciate the fast and helpful support they receive. While some users mention the customer support system isn't "up to mark," the majority praise its quality and responsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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