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Qualtrics CX for Contact Centers description
Qualtrics CX for Contact Centers helps you improve customer satisfaction and lower support costs. It analyzes customer interactions like calls, chats, and reviews to provide insights about your customers. It uses AI to help agents and managers by suggesting responses, summarizing calls, and automating tasks. Qualtrics CX for Contact Centers also identifies coaching opportunities to improve your team's performance.
Who is Qualtrics CX for Contact Centers best for
Qualtrics CX for Contact Centers analyzes customer interactions across multiple channels to improve customer satisfaction and agent performance. AI-powered features assist agents with real-time suggestions and automate tasks like call summaries. Users praise its comprehensive analytics and reporting but note occasional interface lags. Best for medium to large businesses in customer-centric industries.
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Best for medium to large businesses.
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Ideal for retail, ecommerce, consumer goods, and other customer-centric industries.
Qualtrics CX for Contact Centers features
Supported Qualtrics offers AI assistance during calls by providing real-time insights and automating tasks like call summaries. |
Supported Qualtrics offers real-time coaching through its Real-Time Agent Assist tool. |
Supported Qualtrics Frontline Care uses AI to analyze conversations, understand sentiment, and personalize customer experiences. |
Supported Qualtrics CX for Contact Centers uses AI to analyze conversations and identify key themes. |
Supported Qualtrics analyzes customer interactions across channels to provide insights into behavior, preferences, and pain points. |
Qualtrics CX for Contact Centers reviews
We've summarised 187 Qualtrics CX for Contact Centers reviews (Qualtrics CX for Contact Centers G2 reviews) and summarised the main points below.
- Excellent social listening and campaign tracking capabilities.
- Effective organization of conversations using smart folders and tags.
- Comprehensive reporting and analytics tools.
- Provides valuable insights into customer sentiment and trends.
- Excellent customer support and training.
- Occasional laggy interface and slow loading times.
- Mobile app needs further development and more functionality.
- Limited flexibility in dashboarding capabilities.
- Tricky and intermittent connection to data warehouses.
- Occasional bugs and glitches disrupting workflow.
Qualtrics CX for Contact Centers pricing
The commentary is based on 6 reviews from Qualtrics CX for Contact Centers G2 reviews.
Qualtrics CX for Contact Centers does not publicly disclose pricing information. A demo request is required to obtain pricing details.
Qualtrics CX for Contact Centers alternatives
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Qualtrics CX for Contact Centers FAQ
Qualtrics CX for Contact Centers analyzes customer interactions (calls, chats, reviews) to improve customer satisfaction and agent performance. It leverages AI to power agent assist, automate tasks like call summaries, and identify coaching opportunities. This solution is ideal for large companies seeking to enhance their customer service operations.
What is Qualtrics CX for Contact Centers and what does Qualtrics CX for Contact Centers do?
Qualtrics CX for Contact Centers analyzes customer interactions (calls, chats, reviews) to improve customer satisfaction and agent performance. It leverages AI to power agent assist, automate tasks like call summaries, and identify coaching opportunities. This solution is ideal for large companies seeking to enhance their customer service operations.
Qualtrics CX for Contact Centers integrates with CRM systems and other communication tools. It leverages AI to analyze conversations, automate tasks, and offer real-time coaching. This enhances agent performance and delivers valuable customer experience insights.
How does Qualtrics CX for Contact Centers integrate with other tools?
Qualtrics CX for Contact Centers integrates with CRM systems and other communication tools. It leverages AI to analyze conversations, automate tasks, and offer real-time coaching. This enhances agent performance and delivers valuable customer experience insights.
Top alternatives to Qualtrics CX for Contact Centers include Locobuzz, Enthu.ai, Sprinklr Social, Birdeye, and Capturi. These platforms offer similar features such as AI-powered conversation analysis, customer analytics, and agent performance improvement tools.
What the main competitors of Qualtrics CX for Contact Centers?
Top alternatives to Qualtrics CX for Contact Centers include Locobuzz, Enthu.ai, Sprinklr Social, Birdeye, and Capturi. These platforms offer similar features such as AI-powered conversation analysis, customer analytics, and agent performance improvement tools.
Yes, Qualtrics CX for Contact Centers is a legitimate product. It's a safe and popular choice for businesses seeking to improve customer satisfaction and contact center performance, leveraging AI for conversation analysis and agent coaching. However, some users have reported occasional lags and limited dashboard flexibility.
Is Qualtrics CX for Contact Centers legit?
Yes, Qualtrics CX for Contact Centers is a legitimate product. It's a safe and popular choice for businesses seeking to improve customer satisfaction and contact center performance, leveraging AI for conversation analysis and agent coaching. However, some users have reported occasional lags and limited dashboard flexibility.
Qualtrics doesn't publicly disclose pricing for Qualtrics CX for Contact Centers. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
How much does Qualtrics CX for Contact Centers cost?
Qualtrics doesn't publicly disclose pricing for Qualtrics CX for Contact Centers. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
Qualtrics CX for Contact Centers receives positive feedback for its robust social media monitoring, comprehensive reporting, and excellent customer support. However, some users mention that the mobile app needs improvement and the interface can occasionally be slow. It effectively organizes conversations and offers valuable customer insights.
Is Qualtrics CX for Contact Centers customer service good?
Qualtrics CX for Contact Centers receives positive feedback for its robust social media monitoring, comprehensive reporting, and excellent customer support. However, some users mention that the mobile app needs improvement and the interface can occasionally be slow. It effectively organizes conversations and offers valuable customer insights.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.