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Symphony description
Symphony is a secure communication and workflow platform designed specifically for financial institutions. It provides a centralized hub for messaging, file sharing, and voice and video conferencing, all with a strong emphasis on data security and regulatory compliance. Symphony also offers integrations with other industry-standard tools and a growing ecosystem of apps to streamline financial workflows. It's used by many major financial institutions globally, attracting a user base of over half a million professionals.
What companies are using Symphony?
Who is Symphony best for
Symphony is ideal for financial institutions, especially in investment banking and asset management, that need secure communication and workflow solutions. We find that Symphony is most effective for larger enterprises but is still a good fit for medium-sized businesses. Users appreciate the multiple features like messaging and integrations, however, some find the design clunky and hard to navigate.
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Perfect for larger companies (1000+ employees) seeking secure, compliant communication and workflow.
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A great fit for financial services, banking, and insurance companies needing secure communication and workflow solutions.
Symphony features
Supported Messaging: Secure external workplace messaging markets can rely on. Borderless client communication Integration with chat apps Stability and resilience |
Supported Voice: Fast and flexible voice communication for finance professionals. Wireless connectivity Cloud9 trader voice Implementation and support |
Supported Directory: Trusted network of financial market professionals. Secure and customer verified Rich industry-specific profiles Find and contact counterparties |
Supported Analytics: AI-powered market intelligence and communication insight. Securely leverage AI Capital markets insights Strategic decision making |
Supported Integrations: Integrate Symphony with your current systems or create custom integrations. Rest APIs Symphony connect Extension apps Webhooks |
Supported Compliance: Meet your compliance requirements, archive and supervise communications, mitigate market abuse. Capture and replay Surveillance and compliance Information barriers Dynamic data masking |
Supported Workflow Automation: Connect everyone with a flexible and adaptable user experience. Unify critical information Streamline data flow Optimize workflows Deploy in any environment |
Supported Secure Voice: Borderless voice communication that keeps traders connected. Cloud9 trader voice Symphony voice Secure voice compliance |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Symphony reviews
We've summarised 39 Symphony reviews (Symphony G2 reviews) and summarised the main points below.
- Easy to communicate across divisions and see coworker availability.
- Multiple features like voice, messaging, and integrations in one place.
- Secure end-to-end encryption.
- User-friendly interface and easy to use for group chats.
- Great UX for organizing chats and conversations, better than Teams.
- Occasional system downtime and lack of group call features.
- Voice solutions can be laggy.
- Difficult to learn and expensive.
- Clunky design and hard to navigate.
- Limited customization options and inability to paste images from clipboard.
Symphony pricing
The commentary is based on 2 reviews from Symphony G2 reviews.
We find that Symphony's pricing is a common concern. Users often mention the high cost of the platform, even while appreciating its security features. It's definitely something to consider when evaluating the platform.
Users sentiment
Symphony alternatives
Symphony FAQ
We find Symphony to be a secure communication and workflow platform built for financial institutions. It offers messaging, file sharing, and voice/video conferencing with a focus on security and compliance. Symphony integrates with industry tools and boasts a wide range of apps.
What is Symphony and what does Symphony do?
We find Symphony to be a secure communication and workflow platform built for financial institutions. It offers messaging, file sharing, and voice/video conferencing with a focus on security and compliance. Symphony integrates with industry tools and boasts a wide range of apps.
We find Symphony integrates with other systems using REST APIs, Symphony Connect, extension apps, and webhooks. This allows for flexibility in connecting with existing tools and building custom integrations.
How does Symphony integrate with other tools?
We find Symphony integrates with other systems using REST APIs, Symphony Connect, extension apps, and webhooks. This allows for flexibility in connecting with existing tools and building custom integrations.
We find that Symphony's main competitors include ShareFile, Dataminr, Mattermost, Amity Social Cloud, Rocket.Chat, and Realtyme. These platforms offer similar functionalities, such as secure communication, file sharing, and workflow automation.
What the main competitors of Symphony?
We find that Symphony's main competitors include ShareFile, Dataminr, Mattermost, Amity Social Cloud, Rocket.Chat, and Realtyme. These platforms offer similar functionalities, such as secure communication, file sharing, and workflow automation.
We find Symphony to be a legitimate platform trusted by many financial institutions. It offers secure communication and workflow tools but keep in mind some users have reported issues with system stability and complexity.
Is Symphony legit?
We find Symphony to be a legitimate platform trusted by many financial institutions. It offers secure communication and workflow tools but keep in mind some users have reported issues with system stability and complexity.
I am sorry, but we don't have pricing information for Symphony at this time. We recommend visiting the vendor's website for the latest pricing details.
How much does Symphony cost?
I am sorry, but we don't have pricing information for Symphony at this time. We recommend visiting the vendor's website for the latest pricing details.
Based on user reviews, Symphony's customer service appears to be a mixed bag. While the software itself offers valuable features like secure communication and integrated workflows, users have pointed out occasional system downtime and laggy voice solutions. More information is needed to fully assess their customer service quality.
Is Symphony customer service good?
Based on user reviews, Symphony's customer service appears to be a mixed bag. While the software itself offers valuable features like secure communication and integrated workflows, users have pointed out occasional system downtime and laggy voice solutions. More information is needed to fully assess their customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.