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Textel description
Textel is a cloud-based software platform designed to help businesses automate their customer support and communications. Its features include chatbots, SMS messaging, knowledge management tools, and integrations with popular CRM and helpdesk systems. Textel caters to mid-size and larger companies across various industries like healthcare, finance, and education. It aims to streamline support processes, improve response times, and enhance customer satisfaction.
Who is Textel best for
Textel is a cloud-based customer support platform ideal for mid-size to large businesses. It offers chatbots, SMS messaging, and knowledge management tools to automate support and boost customer satisfaction. Textel integrates with popular CRM and helpdesk systems.
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Best for medium-sized businesses (101-1000 employees), suitable for large enterprises.
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Designed for businesses across various industries, including healthcare, finance, and education.
Textel features
Supported Textel offers various self-service, agent assist, and campaign & workflow tools to automate support processes. |
Supported Textel's chatbots can handle a large volume of customer queries automatically. |
Supported Textel supports SMS messaging for customer engagement and outreach. |
Supported Textel offers a knowledge base feature to organize and access support information. |
Supported Textel integrates with popular CRM and helpdesk systems to connect support processes. |
Supported Textel allows creation of landing pages to collect customer information. |
Supported Textel provides automation and workflow tools for streamlining various support tasks and processes. |
Textel pricing
See the Textel pricing page.
Textel alternatives
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
Textel FAQ
Textel is a cloud-based customer support platform that automates communications through chatbots, SMS messaging, and a knowledge base. It integrates with CRM and helpdesk systems, benefiting mid-size to large companies by streamlining support and improving response times.
What is Textel and what does Textel do?
Textel is a cloud-based customer support platform that automates communications through chatbots, SMS messaging, and a knowledge base. It integrates with CRM and helpdesk systems, benefiting mid-size to large companies by streamlining support and improving response times.
Textel integrates with popular CRM and helpdesk systems to connect support processes. It also offers integrations for chatbots, SMS messaging, and knowledge management tools, enabling streamlined workflows.
How does Textel integrate with other tools?
Textel integrates with popular CRM and helpdesk systems to connect support processes. It also offers integrations for chatbots, SMS messaging, and knowledge management tools, enabling streamlined workflows.
Top Textel alternatives include Re:amaze for unified customer messaging, Messangi for SMS and WhatsApp communication, Zoho Desk for help desk software, and Freshdesk for streamlined customer conversations. These competitors offer similar customer support and communication features.
What the main competitors of Textel?
Top Textel alternatives include Re:amaze for unified customer messaging, Messangi for SMS and WhatsApp communication, Zoho Desk for help desk software, and Freshdesk for streamlined customer conversations. These competitors offer similar customer support and communication features.
Yes, Textel is a legitimate business communication software platform. It integrates with popular CRM and helpdesk systems and offers features like chatbots and SMS messaging. Textel receives positive ratings on G2 and Glassdoor, indicating user satisfaction and trustworthiness.
Is Textel legit?
Yes, Textel is a legitimate business communication software platform. It integrates with popular CRM and helpdesk systems and offers features like chatbots and SMS messaging. Textel receives positive ratings on G2 and Glassdoor, indicating user satisfaction and trustworthiness.
Textel does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and text messaging volume.
How much does Textel cost?
Textel does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and text messaging volume.
Textel's customer support receives positive feedback. Users highlight the support team's helpfulness, particularly with 10DLC registration issues. The platform is also praised for its simplicity and ease of use.
Is Textel customer service good?
Textel's customer support receives positive feedback. Users highlight the support team's helpfulness, particularly with 10DLC registration issues. The platform is also praised for its simplicity and ease of use.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.