Last updated on
Company health
Ratings
Ubona Contact Center Solution description
Ubona Contact Center Solution is a cloud-based communication platform designed for large enterprises in industries like finance, logistics, and retail. It uses visual IVR and AI-powered bots to automate customer interactions like account verification, payment reminders, and information gathering. Ubona aims to improve customer experience, streamline operations, and reduce costs. It boasts a high automation rate, multimedia communication options, and security features compliant with ISO 27001:2013. While focused on the Indian market, its features aim to provide scalable solutions adaptable to various business needs.
Who is Ubona Contact Center Solution best for
Ubona Contact Center Solution is a cloud platform tailored for large Indian enterprises, especially in finance, logistics, and retail. We find that it really shines when automating customer interactions—think account verification and payment reminders—using visual IVR and AI. The goal? Better customer experience, streamlined operations, and lower costs, all while keeping security a top priority.
-
Perfect for large enterprises (1001+ employees) seeking scalable, secure, multilingual communication solutions to automate customer interactions.
-
In our experience, this solution is a great fit for businesses within finance, e-commerce, and consumer goods that are focused on the Indian market.
Ubona Contact Center Solution features
Supported Visual IVR Automation: Allows businesses to automate customer interactions using visual IVR. |
Supported AI-Powered Bots: Uses AI-powered bots to automate tasks like account verification, payment reminders, and information gathering. |
Supported Multimedia Communication: Facilitates multimedia communication, including voice, video, and virtual numbers. |
Supported Customizable Solutions: Offers various communication solutions for different business needs. |
Supported Automated Payment Collection: Enables automated payment collection during calls. |
Supported Indian Language Speech Recognition: Provides speech recognition in all Indian languages. |
Supported End-to-End Automation: Supports end-to-end automation of customer interactions. |
Ubona Contact Center Solution alternatives
Call Center StudioEffortless cloud contact center: calls, chat, insights, and integrations.Read more
Ubona Contact Center Solution FAQ
Ubona Contact Center Solution is a cloud-based platform designed for large enterprises. We find that it automates customer interactions using visual IVR and AI-powered bots, improves customer experience, and streamlines operations. It offers multimedia communication, high automation rates, and robust security features.
What is Ubona Contact Center Solution and what does Ubona Contact Center Solution do?
Ubona Contact Center Solution is a cloud-based platform designed for large enterprises. We find that it automates customer interactions using visual IVR and AI-powered bots, improves customer experience, and streamlines operations. It offers multimedia communication, high automation rates, and robust security features.
There is no information available regarding specific integrations for Ubona Contact Center Solution. It's designed as a comprehensive platform with features like visual IVR and AI bots to handle various communication needs.
How does Ubona Contact Center Solution integrate with other tools?
There is no information available regarding specific integrations for Ubona Contact Center Solution. It's designed as a comprehensive platform with features like visual IVR and AI bots to handle various communication needs.
Ubona Contact Center Solution competes with several alternatives offering similar features. We find that its main competitors include LinkLive, Ada, Call Center Studio, Twin, Omilia, and Whelp. These platforms provide various combinations of AI-powered bots, automated communication, and customer service tools.
What the main competitors of Ubona Contact Center Solution?
Ubona Contact Center Solution competes with several alternatives offering similar features. We find that its main competitors include LinkLive, Ada, Call Center Studio, Twin, Omilia, and Whelp. These platforms provide various combinations of AI-powered bots, automated communication, and customer service tools.
Yes, Ubona Contact Center Solution is a legitimate product. It's a cloud-based platform with a focus on the Indian market, earning positive ratings on G2 and Glassdoor. We find its automation and multimedia features particularly appealing for large enterprises.
Is Ubona Contact Center Solution legit?
Yes, Ubona Contact Center Solution is a legitimate product. It's a cloud-based platform with a focus on the Indian market, earning positive ratings on G2 and Glassdoor. We find its automation and multimedia features particularly appealing for large enterprises.
I'm sorry, but pricing information for Ubona Contact Center Solution is not available at this time. We recommend contacting Ubona directly for a quote based on your specific needs.
How much does Ubona Contact Center Solution cost?
I'm sorry, but pricing information for Ubona Contact Center Solution is not available at this time. We recommend contacting Ubona directly for a quote based on your specific needs.
There are no customer service reviews available for Ubona Contact Center Solution at this time. Therefore, we cannot comment on the quality of their customer service.
Is Ubona Contact Center Solution customer service good?
There are no customer service reviews available for Ubona Contact Center Solution at this time. Therefore, we cannot comment on the quality of their customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.