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ULTATEL description
ULTATEL is a cloud-based communications platform designed for businesses of all sizes. It offers a suite of features including phone systems, video conferencing, contact center solutions, and Microsoft Teams integration. ULTATEL focuses on providing reliable service with a 99.999% uptime guarantee and AI-powered features like call analytics and automated tasks. They offer transparent pricing, no hidden fees, and flexible plans to suit different business needs. Their emphasis on customer support and user-friendly tools makes them a contender for businesses seeking to unify their communications.
What companies are using ULTATEL?
Who is ULTATEL best for
ULTATEL is a solid choice for businesses seeking reliable cloud communication solutions. We find that their platform is easy to use, offers transparent pricing, and integrates well with Microsoft Teams and various CRMs. Users particularly praise their responsive customer support and valuable features like call recording and analytics. While some find the mobile app limited, the overall value and reliability make ULTATEL a strong contender for businesses of all sizes.
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Great for businesses of any size, from startups to large enterprises, looking for reliable cloud communication.
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Ideal across industries needing robust communication, especially software, IT, and telecommunications sectors.
ULTATEL features
Supported Cloud Phone System: Ultatel's Cloud Phone System empowers businesses with seamless communication through features like unlimited calling, HD video conferencing, and secure messaging, accessible from any device, anywhere. AI-powered call routing and automated voicemail transcription further enhance productivity and streamline workflows. |
Supported Cloud Contact Center: Ultatel's Cloud Contact Center elevates customer experiences by implementing AI-driven solutions such as advanced routing, intelligent queue management, and real-time insights. These tools empower agents, improve customer satisfaction, and contribute to business growth. |
Supported Microsoft Teams Integration: Ultatel's Microsoft Teams Integration and Direct Routing enables seamless incorporation of voice calling into the Microsoft Teams environment. With a certified Session Border Controller (SBC), businesses enhance collaboration, elevate call quality, and leverage AI capabilities for intelligent communication within Teams. |
Supported CRM Integrations: Ultatel offers seamless integration with major Customer Relationship Management (CRM) platforms such as Salesforce, HubSpot, and Zoho. This integration centralizes data, improves workflows, and provides a comprehensive view of customers, enhancing productivity and customer interactions. |
Supported SIP Trunking: Ultatel's SIP Trunking service offers a cost-effective and scalable way to connect your existing phone system to the cloud. It delivers high-quality voice communication, enhances flexibility, and streamlines communication infrastructure, contributing to business efficiency and cost savings. |
Supported CCaaS: Ultatel's CCaaS solutions offer advanced routing and queue management, empowering agents with real-time insights and enabling personalized customer interactions. These tools optimize call handling, improve customer satisfaction, and drive business efficiency. |
Supported UCaaS: Ultatel's UCaaS platform provides businesses with seamless communication through a unified interface, combining voice, video, messaging, and collaboration tools. This integrated platform enhances teamwork, streamlines workflows, and improves communication efficiency within the organization. |
Supported Advanced Analytics and Reporting: Ultatel offers advanced analytics and reporting tools to provide businesses with valuable insights into their communication data. These tools empower data-driven decision-making, optimize communication strategies, and improve overall business performance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
ULTATEL reviews
We've summarised 48 ULTATEL reviews (ULTATEL TrustPilot reviews and ULTATEL G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, praised for helpfulness and knowledge.
- Seamless integration with Microsoft Teams, enhancing communication and remote work.
- Clear and transparent pricing, often mentioned as more affordable than competitors.
- Easy-to-use platform and user-friendly interface.
- Reliable service with valuable features like call recording, analytics, and auto-attendant.
- Mobile app has limited functionality, especially on mobile data, with call delays and drops.
- Limited control over phone system management.
- Email-based support tickets can be inconvenient, especially during outages.
- Onboarding process could be improved.
- Admin dashboard design feels dated.
ULTATEL pricing
The commentary is based on 19 reviews from ULTATEL G2 reviews and ULTATEL TrustPilot reviews.
We find that ULTATEL's pricing is generally well-received, with many users highlighting its affordability and cost-effectiveness. Several users mentioned significant cost savings compared to previous providers, and some consider the pricing competitive for the features offered.
Users sentiment
See the ULTATEL pricing page.
Unlimited domestic calling, unlimited auto-attendants, unlimited ring groups, advanced call handling, video conferencing up to 20 participants, desktop phones, advanced reporting & analytics voicemail, 24/7/365 support, voicemail transcription, and hold music.
All Professional features plus video conferencing up to 100 participants, call queuing, voicemail drop, call recording, call whispering, call monitoring, quality assurance, and customized reports.
All Premium features plus after-call SMS/automated surveys, CRM integrations, corporate directory, single sign-on, custom integrations, and smart IVR integration.
ULTATEL alternatives
Huawei Enterprise Communications SolutionSeamless communication and collaboration for modern business.Read more
ULTATEL FAQ
ULTATEL is a cloud communications platform offering phone systems, video conferencing, and contact center solutions. We find that its key strengths are reliable service, Microsoft Teams integration, and AI-powered features like call analytics. ULTATEL offers flexible plans suitable for businesses of all sizes.
What is ULTATEL and what does ULTATEL do?
ULTATEL is a cloud communications platform offering phone systems, video conferencing, and contact center solutions. We find that its key strengths are reliable service, Microsoft Teams integration, and AI-powered features like call analytics. ULTATEL offers flexible plans suitable for businesses of all sizes.
ULTATEL integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho. It also offers robust integration with Microsoft Teams, enabling direct routing and enhanced collaboration. We find that these integrations streamline workflows and centralize communication.
How does ULTATEL integrate with other tools?
ULTATEL integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho. It also offers robust integration with Microsoft Teams, enabling direct routing and enhanced collaboration. We find that these integrations streamline workflows and centralize communication.
We find that ULTATEL's main competitors include CallTower, Huawei Enterprise Communications Solution, UCaaS|Link, Intermedia Unite, TeleCMI, and 8x8 Work. These alternatives offer similar cloud-based communication and collaboration features for businesses.
What the main competitors of ULTATEL?
We find that ULTATEL's main competitors include CallTower, Huawei Enterprise Communications Solution, UCaaS|Link, Intermedia Unite, TeleCMI, and 8x8 Work. These alternatives offer similar cloud-based communication and collaboration features for businesses.
ULTATEL is a legitimate cloud communications platform. We find that users praise their customer support, Microsoft Teams integration, and transparent pricing. While some users mention limitations with the mobile app and admin dashboard, overall ULTATEL receives positive reviews and appears to be a reliable option.
Is ULTATEL legit?
ULTATEL is a legitimate cloud communications platform. We find that users praise their customer support, Microsoft Teams integration, and transparent pricing. While some users mention limitations with the mobile app and admin dashboard, overall ULTATEL receives positive reviews and appears to be a reliable option.
ULTATEL's Professional plan is $14.95 per user per month. The Premium plan is $19.45 per user per month, and the Ultimate plan costs $27.45 per user per month. They also offer Microsoft Teams SBC and Cloud Contact Center solutions with separate pricing.
How much does ULTATEL cost?
ULTATEL's Professional plan is $14.95 per user per month. The Premium plan is $19.45 per user per month, and the Ultimate plan costs $27.45 per user per month. They also offer Microsoft Teams SBC and Cloud Contact Center solutions with separate pricing.
We find that ULTATEL's customer service is highly regarded. Users consistently praise the responsiveness and helpfulness of the support team. While some prefer direct phone contact over email for urgent issues, the overall sentiment towards their customer service is positive.
Is ULTATEL customer service good?
We find that ULTATEL's customer service is highly regarded. Users consistently praise the responsiveness and helpfulness of the support team. While some prefer direct phone contact over email for urgent issues, the overall sentiment towards their customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.