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Upgrade description
Upgrade is an online lending platform for individuals seeking personal loans, credit cards, and banking services like checking and savings accounts. It aims to provide affordable credit options and tools for managing finances. With a strong customer base, Upgrade offers features such as cash back rewards, competitive interest rates, and auto loan refinancing.
Who is Upgrade best for
Upgrade is a solid option for individuals and small to medium-sized businesses seeking loans, credit cards, and banking services. We've noticed users appreciate the fast application process and flexible loan terms. However, some users report issues with account access and the mobile app. Despite mixed reviews, Upgrade can be a helpful platform for those looking for accessible credit options and financial management tools.
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Best for companies with 1-1000 employees looking for lending and banking services.
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Great for companies in the Finance, Banking, and Insurance industries seeking flexible financial products.
Upgrade features
Supported Rewards Checking Plus: No monthly fee checking account with cash back. Earn up to 2% cash back on purchases and add Performance Savings to earn up to 4.14% APY. Up to $250,000 in FDIC or NCUA insurance is offered through Cross River Bank or Participating Institutions. |
Supported Personal Loans up to $50,000: Upgrade offers personal loans of up to $50,000. |
Supported Credit Cards with up to 3% Cashback: Upgrade offers various credit cards with up to 3% cashback. |
Supported Premier Savings Account: Upgrade offers a Premier Savings account with up to 4.14% APY and no fees. |
Supported OneCard Pay Now or Pay Later: Upgrade's OneCard allows users to choose between paying now or paying later. |
Supported Flex Pay: Upgrade offers a buy now, pay later option called Flex Pay. |
Supported Mobile App: Upgrade offers mobile app for managing finances. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Upgrade reviews
We've summarised 85 Upgrade reviews (Upgrade TrustPilot reviews and Upgrade G2 reviews) and summarised the main points below.
- Fast and easy loan application and approval process.
- Helpful and responsive customer service.
- User-friendly website and interface.
- Flexible loan terms and repayment options.
- Credit monitoring and improvement tools.
- Difficult account access and required emailing of documents for updates.
- Buggy mobile app with login and document upload issues.
- Lengthy approval process with repeated verification requests.
- Pre-approval amounts significantly higher than actual approved amounts.
- Lack of SCRA benefits and difficulties with loan payoff reflection.
Upgrade pricing
The commentary is based on 11 reviews from Upgrade G2 reviews and Upgrade TrustPilot reviews.
We find that Upgrade's interest rates are viewed as competitive by some and high by others. Some customers have also expressed frustration with fees and overpayment refund processing. However, many appreciate the fast funding and easy application process.
Users sentiment
Upgrade alternatives
Mortgage AutomatorAutomates private lending, from origination to servicing, boosting efficiency.Read more
Upgrade FAQ
Upgrade is a financial technology platform offering personal loans, credit cards, and banking services like checking and savings accounts. We find that it aims to provide accessible credit and financial management tools, featuring cash back rewards and competitive interest rates. However, we've also noted some negative feedback regarding customer service and the reliability of their app.
What is Upgrade and what does Upgrade do?
Upgrade is a financial technology platform offering personal loans, credit cards, and banking services like checking and savings accounts. We find that it aims to provide accessible credit and financial management tools, featuring cash back rewards and competitive interest rates. However, we've also noted some negative feedback regarding customer service and the reliability of their app.
Upgrade offers integrations with checking and savings accounts through Cross River Bank and other participating institutions. It also offers a "buy now, pay later" option called Flex Pay, implying integrations with retail partners, but specific integrations are not detailed.
How does Upgrade integrate with other tools?
Upgrade offers integrations with checking and savings accounts through Cross River Bank and other participating institutions. It also offers a "buy now, pay later" option called Flex Pay, implying integrations with retail partners, but specific integrations are not detailed.
We find that Upgrade's main competitors include SoFi, offering similar banking and lending services, BestMoney, known for financial product comparison, and CloudBankin, focusing on a modern lending platform. CompassWay and Mortgage Automator are alternatives focused on loan automation, while Alkami targets digital banking platforms for institutions.
What the main competitors of Upgrade?
We find that Upgrade's main competitors include SoFi, offering similar banking and lending services, BestMoney, known for financial product comparison, and CloudBankin, focusing on a modern lending platform. CompassWay and Mortgage Automator are alternatives focused on loan automation, while Alkami targets digital banking platforms for institutions.
Upgrade has mixed reviews. While some users praise the fast application process and helpful customer service, others have reported issues with account access, a buggy mobile app, and lengthy approval times. We advise carefully considering these factors.
Is Upgrade legit?
Upgrade has mixed reviews. While some users praise the fast application process and helpful customer service, others have reported issues with account access, a buggy mobile app, and lengthy approval times. We advise carefully considering these factors.
We couldn't find pricing information for Upgrade. Contact Upgrade directly for current pricing details. This allows them to provide personalized pricing based on your specific needs.
How much does Upgrade cost?
We couldn't find pricing information for Upgrade. Contact Upgrade directly for current pricing details. This allows them to provide personalized pricing based on your specific needs.
Upgrade's customer service receives mixed reviews. While some customers praise the helpful and responsive support, others report difficulties accessing accounts, requiring email communication for updates, and experiencing a lack of support options beyond email.
Is Upgrade customer service good?
Upgrade's customer service receives mixed reviews. While some customers praise the helpful and responsive support, others report difficulties accessing accounts, requiring email communication for updates, and experiencing a lack of support options beyond email.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.