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UserGuiding description
UserGuiding helps your company improve how people use your software. It's a no-code platform, so you don't need technical knowledge to use it. You can create guided tours, help messages, and checklists that pop up inside your software. UserGuiding also helps you track how people are using your software and what they find confusing. This helps you make your software easier to use and keep your customers happy.
Who is UserGuiding best for
UserGuiding is a no-code platform that helps SaaS companies improve user onboarding and reduce churn. Create interactive product tours, in-app messages, and checklists without coding. UserGuiding's analytics provide insights into user behavior, allowing you to optimize the user experience and boost customer satisfaction. Users praise its ease of use, helpful customer support, and valuable analytics. Some users mention occasional glitches and limited customization.
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Best for small to medium-sized businesses.
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Ideal for SaaS companies looking to improve user onboarding and engagement.
UserGuiding features
Supported UserGuiding supports creating onboarding checklists within their product. |
Supported UserGuiding enables the creation of interactive product tours to guide users. |
Supported UserGuiding allows user segmentation based on behavior, demographics, and other attributes. |
Supported UserGuiding allows sending messages inside the app, enhancing user onboarding and engagement. |
Supported UserGuiding supports customization and implementation to improve customer interaction and potentially increase sales. |
Supported UserGuiding supports in-app announcements through modals and guides. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UserGuiding reviews
We've summarised 262 UserGuiding reviews (UserGuiding G2 reviews) and summarised the main points below.
- Easy to use and implement with no coding required.
- Analytics feature is a game-changer, providing insights into user behavior.
- Excellent customer support that is responsive and helpful.
- Regular platform updates with new features and improvements.
- The Resource Center is a valuable tool for providing users with helpful information.
- The interface is not very intuitive, and sometimes it makes it difficult to navigate and use the tool effectively.
- Guides can break when updating UI.
- Limited customization options for some features.
- Occasional minor display glitches with hotspots.
UserGuiding pricing
The commentary is based on 40 reviews from UserGuiding G2 reviews.
UserGuiding offers a 30-day money-back guarantee. There is a 14-day free trial available. Additional material quotas, extra seats for team members, extra containers, and white-label branding are available as add-ons. Hosting on an EU server is optional and free with Professional and Corporate plans, and available as an add-on for the Basic plan.
Users sentiment
See the UserGuiding pricing page.
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UserGuiding has a free trial.
Best value option in the market. All Adoption Features + AI Assistant. Email and chat support.
Everything in Basic. Dedicated Success Coaching Program. Custom CSS & Localization.
Fully customizable including CSS. Personalized coaching. SLA, DPA and SSO.
UserGuiding alternatives
UserGuiding FAQ
UserGuiding is a no-code platform that helps improve software user experience. It allows you to create interactive guides, checklists, and in-app messages to onboard users effectively. UserGuiding also provides analytics to track user behavior and identify areas for improvement.
What is UserGuiding and what does UserGuiding do?
UserGuiding is a no-code platform that helps improve software user experience. It allows you to create interactive guides, checklists, and in-app messages to onboard users effectively. UserGuiding also provides analytics to track user behavior and identify areas for improvement.
UserGuiding integrates with analytics platforms like Segment, Heap, and Google Analytics. It also connects with CRMs such as HubSpot and Salesforce, and communication tools like Slack. This allows for comprehensive data analysis and streamlined workflows.
How does UserGuiding integrate with other tools?
UserGuiding integrates with analytics platforms like Segment, Heap, and Google Analytics. It also connects with CRMs such as HubSpot and Salesforce, and communication tools like Slack. This allows for comprehensive data analysis and streamlined workflows.
Top UserGuiding competitors include Userflow, Chameleon, and WalkMe. These platforms offer similar in-app guidance and user onboarding features, helping improve software adoption and user satisfaction. Zoho Desk, Intercom, and ClickUp are also alternatives, but with broader functionalities beyond user guidance.
What the main competitors of UserGuiding?
Top UserGuiding competitors include Userflow, Chameleon, and WalkMe. These platforms offer similar in-app guidance and user onboarding features, helping improve software adoption and user satisfaction. Zoho Desk, Intercom, and ClickUp are also alternatives, but with broader functionalities beyond user guidance.
UserGuiding is a legitimate no-code platform to improve user onboarding and software adoption. It's safe, offers a free trial, and boasts positive reviews for its ease of use and helpful customer support. However, some users find the interface less intuitive and desire more customization.
Is UserGuiding legit?
UserGuiding is a legitimate no-code platform to improve user onboarding and software adoption. It's safe, offers a free trial, and boasts positive reviews for its ease of use and helpful customer support. However, some users find the interface less intuitive and desire more customization.
UserGuiding's Basic plan starts at $69/month, the Professional plan is $199/month, and the Corporate plan has custom pricing. They offer a 14-day free trial, making it easy to see if UserGuiding is worth it for your product onboarding needs.
How much does UserGuiding cost?
UserGuiding's Basic plan starts at $69/month, the Professional plan is $199/month, and the Corporate plan has custom pricing. They offer a 14-day free trial, making it easy to see if UserGuiding is worth it for your product onboarding needs.
UserGuiding's customer support receives overwhelmingly positive feedback. Users describe the support team as responsive, helpful, and quick to resolve issues. Support is frequently praised, even during the free trial period.
Is UserGuiding customer service good?
UserGuiding's customer support receives overwhelmingly positive feedback. Users describe the support team as responsive, helpful, and quick to resolve issues. Support is frequently praised, even during the free trial period.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.