Last updated on
Company health
Ratings
Userpilot description
Userpilot helps you improve how users interact with your software. It lets you create guides for new users, announce features within your app, and understand what users do. You can also collect feedback through surveys to see how users feel about your product. Userpilot integrates with popular analytics and marketing tools you might already be using.
What companies are using Userpilot?
Who is Userpilot best for
Userpilot is a product adoption platform that helps software companies improve their user onboarding and increase feature adoption. Users love Userpilot's intuitive design and excellent customer support. However, some have noted occasional bugs and limitations in analytics. Userpilot is best for SaaS companies with 50-1000 employees, particularly those in software, IT, and telecommunications.
-
Best for SaaS companies with 50-1000 employees.
-
Ideal for Software, IT, and Telecommunications companies.
Userpilot features
Supported Userpilot allows users to collect feedback via in-app surveys. |
Supported Userpilot supports analyzing user behavior for UX improvements. |
Supported Userpilot supports funnel analysis, allowing tracking of user progress, identifying drop-off points and conversion rate optimization. |
Supported Userpilot enables the creation of personalized onboarding checklists to guide new users. |
Supported Userpilot supports tracking user actions such as button clicks and page views. |
Supported Userpilot enables the creation of interactive product tours to guide users through key product features. |
Supported Userpilot supports in-app announcements, including modals, banners, and tooltips. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Userpilot reviews
We've summarised 404 Userpilot reviews (Userpilot G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, frequently praised.
- Intuitive design, making it easy to navigate and use.
- Easy to customize the design to match your brand.
- Creating product tours is very simple.
- Userpilot tends to get buggy when creating multi-step modals or exclusive audiences.
- The analytics dashboard could be improved, providing more in-depth insights.
- Limited data accessibility to outside sources. More native integrations and an API are needed.
- Dynamic attributes can be tricky to set up.
Userpilot pricing
The commentary is based on 46 reviews from Userpilot G2 reviews.
Userpilot's pricing is generally considered fair and offers good value, especially for its features and compared to competitors. Some reviewers find it expensive, particularly smaller businesses or those with limited use cases, while others find it affordable, especially compared to alternatives. Several highlight the excellent price-to-feature ratio.
Users sentiment
See the Userpilot pricing page.
-
Userpilot has a free trial.
The plan includes core features such as in-app user engagement, user segmentation, usage trend analysis, and NPS surveys.
This plan encompasses all Starter plan features and includes product analytics, retroactive event autocapture, in-app surveys, a resource center, content throttling and localization.
The plan provides all the features of the Growth plan, along with premium integrations, bulk data management, custom roles and permissions, enhanced security, priority support, and a custom contract.
Userpilot alternatives
Userpilot FAQ
Userpilot is a product adoption platform that helps businesses improve user onboarding and feature adoption. It allows you to create in-app guides, announcements, and surveys to collect user feedback. Userpilot integrates with analytics tools and is ideal for SaaS companies looking to enhance user experience and boost product engagement.
What is Userpilot and what does Userpilot do?
Userpilot is a product adoption platform that helps businesses improve user onboarding and feature adoption. It allows you to create in-app guides, announcements, and surveys to collect user feedback. Userpilot integrates with analytics tools and is ideal for SaaS companies looking to enhance user experience and boost product engagement.
Userpilot integrates with analytics and marketing tools you may already use. It connects with tools like Segment, Google Analytics, Hubspot, and others to enhance data analysis and marketing automation.
How does Userpilot integrate with other tools?
Userpilot integrates with analytics and marketing tools you may already use. It connects with tools like Segment, Google Analytics, Hubspot, and others to enhance data analysis and marketing automation.
Userpilot's main competitors include UserGuiding, Chameleon, Pendo, and Gainsight PX. These platforms offer similar product adoption features like in-app guidance, user analytics, and feedback collection. Intercom, while focused on customer service, also overlaps with Userpilot in some areas.
What the main competitors of Userpilot?
Userpilot's main competitors include UserGuiding, Chameleon, Pendo, and Gainsight PX. These platforms offer similar product adoption features like in-app guidance, user analytics, and feedback collection. Intercom, while focused on customer service, also overlaps with Userpilot in some areas.
Userpilot is a legitimate product with generally positive reviews regarding its ease of use and customer support. However, some users mention occasional bugs and limitations in analytics and integrations. Consider these factors when evaluating if Userpilot is safe and suitable for your needs.
Is Userpilot legit?
Userpilot is a legitimate product with generally positive reviews regarding its ease of use and customer support. However, some users mention occasional bugs and limitations in analytics and integrations. Consider these factors when evaluating if Userpilot is safe and suitable for your needs.
Userpilot pricing starts at $249/month for the Starter plan (up to 2,000 MAU). The Growth plan is $799/month, while the Enterprise plan has custom pricing. A free trial is available for users to explore the product.
How much does Userpilot cost?
Userpilot pricing starts at $249/month for the Starter plan (up to 2,000 MAU). The Growth plan is $799/month, while the Enterprise plan has custom pricing. A free trial is available for users to explore the product.
Userpilot's customer service is consistently praised by users as excellent, responsive, and helpful throughout the user journey. Support is readily available through various channels, and the customer success team is proactive and knowledgeable, assisting with onboarding, troubleshooting, and providing customized solutions.
Is Userpilot customer service good?
Userpilot's customer service is consistently praised by users as excellent, responsive, and helpful throughout the user journey. Support is readily available through various channels, and the customer success team is proactive and knowledgeable, assisting with onboarding, troubleshooting, and providing customized solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.