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Voiceflow description
Voiceflow is a platform that helps businesses design and build custom AI agents, primarily for customer support. Its visual interface allows teams to create conversational flows, connect to data sources, and manage agent behavior without needing extensive coding. This makes it easier to automate tasks like answering questions, resolving issues, and guiding users through processes. Voiceflow integrates with popular tools and offers features to track performance, ensuring your AI agents are effective.
Who is Voiceflow best for
We find that Voiceflow is ideal for product teams aiming to improve customer support and automate tasks using custom AI agents. It's a strong fit for medium to large enterprises. Users appreciate the intuitive interface and easy integrations. Keep in mind that some users mention that frequent updates may require refactoring agents.
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Perfect for medium to large businesses (100+ employees) seeking AI-driven customer support and automation.
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Great for software, IT, and telecom firms aiming to boost customer support with AI-powered solutions.
Voiceflow features
Supported Collaborative AI Agent Building Platform: Allows teams to collaboratively design, develop, and launch AI agents using any models and integrations. |
Supported Universal Connectivity: Users can connect to any data source, use any AI model, and integrate with any third-party tool. |
Supported Visual Conversation Design Canvas: Provides a visual canvas for designing conversational flows and agent behavior. |
Supported AI Model Integration: Enables seamless integration with a wide range of AI models. |
Supported Conversational Flow Design: Allows for the creation of conversational flows with branching logic and conditional responses. |
Supported Conversation Testing and Iteration: Test and iterate on conversational flows with ease. |
Supported Version Control and Collaboration: Version control and collaboration tools are built-in to streamline the development process. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Voiceflow reviews
We've summarised 56 Voiceflow reviews (Voiceflow G2 reviews) and summarised the main points below.
- Intuitive visual interface for designing conversational flows.
- Flexible platform suitable for both technical and non-technical users.
- Excellent customer support and active community.
- Easy integration with various tools and APIs.
- Constantly evolving with new features and capabilities.
- Limited customization options for website widgets.
- Frequent platform updates require refactoring existing agents.
- Limited native integrations with platforms like WhatsApp.
- Analytics features could be more robust.
Voiceflow pricing
The commentary is based on 4 reviews from Voiceflow G2 reviews.
We find that Voiceflow's pricing is generally well-received, especially the clear pricing on AI tokens and the Pro plan's value. Users appreciate its affordability, enabling them to offer AI chatbots to clients at reasonable prices. Some users would appreciate more flexibility with bringing their own models to avoid continuous credit purchases.
Users sentiment
See the Voiceflow pricing page.
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Voiceflow has a free plan.
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Voiceflow has a free trial.
Free plan for individuals. Includes single editor, 1 workspace, 2 agents, 100K monthly AI tokens, 50 knowledge base sources per agent and 500 table rows.
For individual builders. Offers up to 2 editors, 1 workspace, 20 agents, 4M monthly AI tokens, 200 knowledge base sources per agent and 5000 table rows.
Suitable for growing teams. Includes up to 5 editors, 1 workspace, unlimited agents, 20M monthly AI tokens, 5000 knowledge base sources per agent and 1M table rows.
Designed for scaling agents. Provides unlimited editors, unlimited workspaces, unlimited agents, 200M monthly AI tokens and unlimited knowledge base sources.
Voiceflow alternatives
Voiceflow FAQ
We find Voiceflow to be a powerful platform for building conversational AI agents, particularly for customer support. It offers a visual interface for designing dialog flows and integrates with various tools and AI models. It's suitable for teams of all technical levels looking to automate tasks and improve customer interactions.
What is Voiceflow and what does Voiceflow do?
We find Voiceflow to be a powerful platform for building conversational AI agents, particularly for customer support. It offers a visual interface for designing dialog flows and integrates with various tools and AI models. It's suitable for teams of all technical levels looking to automate tasks and improve customer interactions.
We find that Voiceflow offers universal connectivity, allowing integration with any data source, AI model, or third-party tool. This flexibility enables seamless connections with various APIs and other platforms to enhance functionality and streamline workflows.
How does Voiceflow integrate with other tools?
We find that Voiceflow offers universal connectivity, allowing integration with any data source, AI model, or third-party tool. This flexibility enables seamless connections with various APIs and other platforms to enhance functionality and streamline workflows.
We find that Voiceflow's main competitors include Cognigy.AI, Decagon, Botkit, Moveo.AI, Floatbot, and Replicant. These platforms offer similar capabilities in conversational AI and chatbot development, catering to various business needs and budgets.
What the main competitors of Voiceflow?
We find that Voiceflow's main competitors include Cognigy.AI, Decagon, Botkit, Moveo.AI, Floatbot, and Replicant. These platforms offer similar capabilities in conversational AI and chatbot development, catering to various business needs and budgets.
We find that Voiceflow is a legitimate platform. It receives positive ratings (4.6/5 on G2) and demonstrates healthy growth. While some users mention limitations with customization and frequent updates, many praise its ease of use and integrations.
Is Voiceflow legit?
We find that Voiceflow is a legitimate platform. It receives positive ratings (4.6/5 on G2) and demonstrates healthy growth. While some users mention limitations with customization and frequent updates, many praise its ease of use and integrations.
Voiceflow has a free Sandbox plan. Paid plans include Pro ($480/editor/year), Team ($1200/editor/year), and Enterprise (contact for pricing). They also offer a 20% discount on annual subscriptions.
How much does Voiceflow cost?
Voiceflow has a free Sandbox plan. Paid plans include Pro ($480/editor/year), Team ($1200/editor/year), and Enterprise (contact for pricing). They also offer a 20% discount on annual subscriptions.
We find that Voiceflow's customer support is generally considered excellent. Users praise the helpfulness and responsiveness of the support team, along with the valuable resources and active community available for assistance.
Is Voiceflow customer service good?
We find that Voiceflow's customer support is generally considered excellent. Users praise the helpfulness and responsiveness of the support team, along with the valuable resources and active community available for assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.