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Waitwhile description
Waitwhile is a cloud-based platform that helps businesses manage customer queues and appointments more effectively. It offers virtual waitlists, appointment scheduling, automated reminders, and two-way communication with customers. This reduces wait times and improves the customer experience. Waitwhile provides data and analytics to help businesses optimize their operations. It is suitable for various industries such as retail, healthcare, and education. Waitwhile integrates with popular business tools to streamline workflows.
What companies are using Waitwhile?
Who is Waitwhile best for
Waitwhile is a cloud-based queue and appointment management platform that streamlines customer flow and enhances the waiting experience. Users praise its easy setup, efficient queue management, and real-time communication features. However, some have noted occasional bugs and limited customization options. It's ideal for businesses seeking to improve operational efficiency and customer satisfaction.
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Best for small to medium-sized businesses.
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Ideal for retail, healthcare, education, and hospitality.
Waitwhile features
Supported Waitwhile supports appointment management, including rescheduling and cancellations. |
Supported Waitwhile offers automated appointment reminders via email and SMS. |
Supported Waitwhile allows customers to book appointments based on staff availability. |
Supported Waitwhile offers automated reporting on performance and customer satisfaction surveys. |
Supported Clients can schedule appointments online based on staff availability. |
Supported Waitwhile offers various integrations, including Zapier, native integrations, webhooks, and an API. |
Supported Waitwhile supports 24/7 online booking, subject to business hours configuration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Waitwhile reviews
We've summarised 270 Waitwhile reviews (Waitwhile GetApp reviews, Waitwhile TrustPilot reviews, Waitwhile Capterra reviews and Waitwhile G2 reviews) and summarised the main points below.
- Easy setup and user-friendly interface; often implemented within 30 minutes.
- Efficient customer queue management via virtual waitlists and appointments.
- Effective two-way communication with customers through SMS and in-app chat.
- Real-time updates and notifications keep customers informed of their wait status.
- Data and analytics provide insights into customer wait times and service efficiency.
- Occasional bugs and glitches disrupt the service, requiring workarounds.
- Limited customization for certain features like fonts and logo scaling.
- Some find the setup menus and advanced settings unintuitive.
- Mobile app experience is lacking; primarily a web-based application.
- Inaccurate wait time estimations require disabling the feature.
Waitwhile pricing
The commentary is based on 13 reviews from Waitwhile Capterra reviews and Waitwhile G2 reviews.
Waitwhile's free version offers basic functionality, while paid tiers unlock advanced features. Some users find the pricing reasonable, especially considering the value provided. However, others express concern over the cost, particularly for limited usage or specific needs like additional locations.
Users sentiment
See the Waitwhile pricing page.
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Waitwhile has a free plan.
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Waitwhile has a free trial.
Includes unlimited recordings, storage, and transcription in 25 languages. It includes basic AI-generated summaries in a chronological format.
For small businesses with few locations.
For larger businesses with multiple locations.
For large organizations with custom needs
Waitwhile alternatives
Qtrac Virtual Queuing and Appointment Scheduling PlatformBook, manage, and analyze appointments and virtual queues.Read more
EZnet SchedulerEffortless online appointment scheduling for fewer no-shows and happier clients.Read more
BookingKoalaEffortless appointment scheduling, sales, and marketing for service businesses.Read more
Waitwhile FAQ
Waitwhile is a queue management platform that helps businesses offer virtual waitlists and appointments. It streamlines customer flow with automated reminders and two-way communication, improving the customer experience and providing valuable operational insights through data and analytics.
What is Waitwhile and what does Waitwhile do?
Waitwhile is a queue management platform that helps businesses offer virtual waitlists and appointments. It streamlines customer flow with automated reminders and two-way communication, improving the customer experience and providing valuable operational insights through data and analytics.
Waitwhile integrates with various tools through Zapier, webhooks, a public API, and native integrations. This allows it to connect with CRM, marketing automation, and other business applications, streamlining workflows.
How does Waitwhile integrate with other tools?
Waitwhile integrates with various tools through Zapier, webhooks, a public API, and native integrations. This allows it to connect with CRM, marketing automation, and other business applications, streamlining workflows.
Top alternatives to Waitwhile include QLess, Qminder, and CrowdHandler. These competitors offer similar features like virtual queuing, appointment scheduling, and customer communication tools. Other options, such as Calendly and CalendarHero, focus more on appointment scheduling and meeting management.
What the main competitors of Waitwhile?
Top alternatives to Waitwhile include QLess, Qminder, and CrowdHandler. These competitors offer similar features like virtual queuing, appointment scheduling, and customer communication tools. Other options, such as Calendly and CalendarHero, focus more on appointment scheduling and meeting management.
Yes, Waitwhile is a legitimate platform. It offers helpful features like virtual waitlists and appointment scheduling. User reviews highlight its ease of use and effective customer communication. However, be aware of occasional bugs and limited customization options.
Is Waitwhile legit?
Yes, Waitwhile is a legitimate platform. It offers helpful features like virtual waitlists and appointment scheduling. User reviews highlight its ease of use and effective customer communication. However, be aware of occasional bugs and limited customization options.
Waitwhile offers a Free plan at no cost, a Starter plan at $23/month, a Business plan at $156/month, and an Enterprise plan with custom pricing. The best plan depends on your business size and needs. Is Waitwhile worth it? It could be, depending on your budget and requirements.
How much does Waitwhile cost?
Waitwhile offers a Free plan at no cost, a Starter plan at $23/month, a Business plan at $156/month, and an Enterprise plan with custom pricing. The best plan depends on your business size and needs. Is Waitwhile worth it? It could be, depending on your budget and requirements.
Waitwhile receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly with setup and troubleshooting. Some mention quick response times and assistance with feature implementation.
Is Waitwhile customer service good?
Waitwhile receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly with setup and troubleshooting. Some mention quick response times and assistance with feature implementation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.