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Zadarma Cloud PBX description
Zadarma Cloud PBX is a free, cloud-based phone system designed for businesses of all sizes. It allows you to quickly set up a virtual office phone system with features like IVR, call forwarding, call recording, and speech analytics. Zadarma also offers virtual phone numbers in multiple countries, CRM integration, and affordable international calling rates. The system is easy to set up and manage, even without technical expertise.
Who is using Zadarma Cloud PBX?
Who is Zadarma Cloud PBX best for
Zadarma is a cost-effective cloud PBX solution for businesses seeking affordable international calls and virtual numbers in various countries. Users praise the easy setup and useful features like call forwarding and recording. However, some have reported difficulties with customer support and the document verification process. Ideal for small to medium-sized businesses needing a simple and budget-friendly communication system.
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Best for small to medium-sized businesses.
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Suitable for businesses needing affordable international calls and virtual numbers.
Zadarma Cloud PBX features
Supported Zadarma offers virtual phone numbers in 100 countries. |
Supported Zadarma provides voicemail service with transcription, accessible via multiple platforms. |
Supported Zadarma supports call forwarding to other numbers, including conditional forwarding. |
Supported Zadarma supports multi-level IVR, allowing complex call routing. |
Supported Zadarma supports call recording for internal numbers, accessible via the PBX dashboard or CRM. |
Supported Zadarma offers call analytics with reports, charts, and speech analytics features. |
Supported Zadarma supports CRM integrations via its API and pre-built integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zadarma Cloud PBX reviews
We've summarised 107 Zadarma Cloud PBX reviews (Zadarma Cloud PBX TrustPilot reviews and Zadarma Cloud PBX G2 reviews) and summarised the main points below.
- Affordable pricing for virtual numbers and international calls.
- Wide selection of virtual numbers in various countries.
- Free cloud PBX with useful features like call forwarding and recording.
- Easy setup and management of basic features.
- Unhelpful and unresponsive customer support, often perceived as robotic or automated.
- Verification process for documents is cumbersome and prone to failure, causing delays and frustration.
- Inconsistencies in service functionality, such as SMS and call quality issues.
- Difficulty obtaining refunds or resolving billing disputes.
Zadarma Cloud PBX pricing
The commentary is based on 23 reviews from Zadarma Cloud PBX G2 reviews and Zadarma Cloud PBX TrustPilot reviews.
Zadarma offers a free PBX and competitive rates, especially for international calls. While some users find the pricing affordable and appreciate the free features, others have raised concerns about unclear billing practices and difficulty obtaining refunds. Some users have mentioned pricing rounding and documentation requirements.
Users sentiment
See the Zadarma Cloud PBX pricing page.
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Zadarma Cloud PBX has a free plan.
This plan includes 100500 free outgoing minutes (including the United States), unlimited calls to the US and Canada, calls to 18 countries starting from $0.02/min, 4 virtual phone numbers (including the United States), 1 toll-free number, 200 toll-free minutes, 2000 Mb cloud storage for call recordings, 200 free speech recognition minutes, 6 IVR menus, 5 video conference hosts, 50 video conference participants, free incoming calls (except 800 numbers), per-second billing for outgoing calls, and 4 concurrent outgoing calls.
This plan offers 101000 free outgoing minutes (including the United States), unlimited calls to the US and Canada, calls to 18 countries from $0.02/min, 8 virtual phone numbers (including the United States), 2 toll-free numbers, 600 toll-free minutes, 5000 Mb cloud storage for call recordings, 500 free speech recognition minutes, 12 IVR menus, 10 video conference hosts, 100 video conference participants, free incoming calls (except 800 numbers), per-second billing for outgoing calls, and 8 concurrent outgoing calls.
You can add additional parameters within the cloud PBX (IVR, call recording, etc.) separately, or by activating the price plan.
Zadarma Cloud PBX alternatives
Zadarma Cloud PBX FAQ
Zadarma Cloud PBX is a free cloud-based phone system ideal for businesses needing affordable VoIP. It offers virtual numbers in over 100 countries, call forwarding, IVR, call recording, and CRM integrations. It's easy to set up and manage, even for non-technical users.
What is Zadarma Cloud PBX and what does Zadarma Cloud PBX do?
Zadarma Cloud PBX is a free cloud-based phone system ideal for businesses needing affordable VoIP. It offers virtual numbers in over 100 countries, call forwarding, IVR, call recording, and CRM integrations. It's easy to set up and manage, even for non-technical users.
Zadarma Cloud PBX integrates with various CRM systems through its API and pre-built integrations. This enhances its functionality, allowing for streamlined workflows and improved customer relationship management.
How does Zadarma Cloud PBX integrate with other tools?
Zadarma Cloud PBX integrates with various CRM systems through its API and pre-built integrations. This enhances its functionality, allowing for streamlined workflows and improved customer relationship management.
Top Zadarma Cloud PBX alternatives include Talkdesk, Talkroute, JustCall, MightyCall, Zoom Workplace, and NUACOM. These competitors offer similar features like call routing, virtual numbers, and integrations, often with enhanced customer support and advanced functionalities.
What the main competitors of Zadarma Cloud PBX?
Top Zadarma Cloud PBX alternatives include Talkdesk, Talkroute, JustCall, MightyCall, Zoom Workplace, and NUACOM. These competitors offer similar features like call routing, virtual numbers, and integrations, often with enhanced customer support and advanced functionalities.
Zadarma Cloud PBX is a legitimate cloud-based phone system. While generally safe and affordable, some users have reported difficulties with customer service and the document verification process. Consider these factors when assessing if Zadarma is right for you.
Is Zadarma Cloud PBX legit?
Zadarma Cloud PBX is a legitimate cloud-based phone system. While generally safe and affordable, some users have reported difficulties with customer service and the document verification process. Consider these factors when assessing if Zadarma is right for you.
Zadarma offers a free Standard plan, an Office plan at $39/month for teams of 10, and a Corporation plan at $79/month for teams of 20. Add-ons like extra phone numbers and CRM integrations are available at additional cost. Is Zadarma worth it? The free plan offers basic functionality, while paid plans provide more features for growing teams.
How much does Zadarma Cloud PBX cost?
Zadarma offers a free Standard plan, an Office plan at $39/month for teams of 10, and a Corporation plan at $79/month for teams of 20. Add-ons like extra phone numbers and CRM integrations are available at additional cost. Is Zadarma worth it? The free plan offers basic functionality, while paid plans provide more features for growing teams.
Zadarma's customer service receives many negative reviews. Users frequently report unhelpful and robotic responses, difficulty getting issues resolved, and slow response times. While some users have positive experiences, negative feedback regarding support is prevalent.
Is Zadarma Cloud PBX customer service good?
Zadarma's customer service receives many negative reviews. Users frequently report unhelpful and robotic responses, difficulty getting issues resolved, and slow response times. While some users have positive experiences, negative feedback regarding support is prevalent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.