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Zoom Virtual Agent description
Zoom Virtual Agent is an AI-powered chatbot designed to improve customer support. It uses natural language processing to understand and resolve customer issues instantly, 24/7. This helps businesses provide quick, personalized support experiences, reduce call volumes and waiting times for human agents, and ultimately save on operational costs. It works across various channels like chat and integrates with existing CRM and contact center platforms, working particularly well with Zoom's own Contact Center solution.
Who is Zoom Virtual Agent best for
Zoom Virtual Agent is an AI-powered customer service chatbot designed to provide 24/7 support. It uses natural language processing and generative AI to resolve customer issues, improving response times and freeing up human agents. Users praise its effective AI and helpful workflows, but some have noted limitations in language support and visual customization.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, retail, and professional services.
Zoom Virtual Agent features
Supported Zoom Virtual Agent offers uninterrupted 24/7 access. |
Supported Zoom Virtual Agent offers 24/7 support and uses AI for personalized responses, including generative AI workflows. |
Supported Zoom Virtual Agent offers AI-powered chatbots for automated conversations and instant responses. |
Supported Zoom Virtual Agent enhances cloud contact centers via integration with Zoom Contact Center. |
Supported Zoom Virtual Agent integrates with various CRM systems like Salesforce, Kustomer, and Gorgias. |
Zoom Virtual Agent reviews
We've summarised 187 Zoom Virtual Agent reviews (Zoom Virtual Agent G2 reviews) and summarised the main points below.
- Solvvy’s AI is effective at understanding natural language and offering relevant solutions.
- Workflows effectively guide users through complex tasks and gather necessary information.
- The platform provides valuable insights into customer questions and knowledge gaps.
- Solvvy is easy to implement and integrate with existing help centers.
- Many users report issues with Solvvy’s accuracy in languages other than English.
- Limited customization of the visual aspects of the chat widget.
- The workflow builder can be clunky, especially for complex tasks.
- The coaching tool requires a significant time investment to maintain effectively.
Zoom Virtual Agent pricing
The commentary is based on 7 reviews from Zoom Virtual Agent G2 reviews.
Pricing information for Zoom Virtual Agent not found.
See the Zoom Virtual Agent pricing page.
Zoom Virtual Agent alternatives
Zoom Virtual Agent FAQ
Zoom Virtual Agent is an AI-powered chatbot that streamlines customer support. It uses natural language processing to provide 24/7, personalized assistance, reducing wait times and operational costs. It integrates with CRM systems and works seamlessly with Zoom Contact Center.
What is Zoom Virtual Agent and what does Zoom Virtual Agent do?
Zoom Virtual Agent is an AI-powered chatbot that streamlines customer support. It uses natural language processing to provide 24/7, personalized assistance, reducing wait times and operational costs. It integrates with CRM systems and works seamlessly with Zoom Contact Center.
Zoom Virtual Agent integrates with CRM systems such as Salesforce, Kustomer, and Gorgias. It also seamlessly connects with contact center platforms, especially Zoom's own Contact Center solution, for enhanced customer service delivery. This allows for streamlined workflows and improved agent productivity.
How does Zoom Virtual Agent integrate with other tools?
Zoom Virtual Agent integrates with CRM systems such as Salesforce, Kustomer, and Gorgias. It also seamlessly connects with contact center platforms, especially Zoom's own Contact Center solution, for enhanced customer service delivery. This allows for streamlined workflows and improved agent productivity.
Top alternatives to Zoom Virtual Agent include Ada, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These competitors offer similar AI-powered chatbot functionalities for enhanced customer support and streamlined workflows. They vary in features, integrations, and target customer size.
What the main competitors of Zoom Virtual Agent?
Top alternatives to Zoom Virtual Agent include Ada, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These competitors offer similar AI-powered chatbot functionalities for enhanced customer support and streamlined workflows. They vary in features, integrations, and target customer size.
Yes, Zoom Virtual Agent is a legitimate AI-powered chatbot for customer service. It offers 24/7 availability and integrates with CRM systems to streamline support and improve response times. G2 reviews rate it 4.5/5, praising its natural language processing and workflow guidance.
Is Zoom Virtual Agent legit?
Yes, Zoom Virtual Agent is a legitimate AI-powered chatbot for customer service. It offers 24/7 availability and integrates with CRM systems to streamline support and improve response times. G2 reviews rate it 4.5/5, praising its natural language processing and workflow guidance.
Zoom Virtual Agent pricing is not publicly available. Contact Zoom sales for a customized quote based on your business needs.
How much does Zoom Virtual Agent cost?
Zoom Virtual Agent pricing is not publicly available. Contact Zoom sales for a customized quote based on your business needs.
Zoom Virtual Agent's customer service receives positive feedback. Users praise the responsiveness and helpfulness of the support team, particularly during onboarding and implementation. However, some users mention occasional inconsistencies in support quality after launch.
Is Zoom Virtual Agent customer service good?
Zoom Virtual Agent's customer service receives positive feedback. Users praise the responsiveness and helpfulness of the support team, particularly during onboarding and implementation. However, some users mention occasional inconsistencies in support quality after launch.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.