Last updated on
Company health
Ratings
Anecdote description
Anecdote helps Product, CX, and Engineering teams at B2C companies understand customer feedback. It uses AI to gather feedback from over 125 sources like Intercom and Zendesk. Anecdote analyzes this data to highlight trends, identify churn reasons, and offer insights to improve products and customer experiences. It presents this information in clear dashboards and reports for easy sharing and decision-making.
What companies are using Anecdote?
Who is Anecdote best for
Anecdote is ideal for B2C companies that want to deeply understand customer feedback. We've found it's particularly useful for Product, CX, and Engineering teams aiming to make data-driven decisions. If you're looking to centralize feedback from multiple sources and gain actionable insights, Anecdote could be a great fit.
-
We find Anecdote works best for mid-sized to larger companies (100+ employees) with established feedback processes.
-
In our experience, Anecdote is particularly well-suited for the Software, IT, and Telecommunications industries.
Anecdote features
Supported Surveys: Surveys: Send surveys and instantly prioritize your results with AI. This feature allows you to collect customer feedback through surveys and then uses AI to analyze and prioritize the results, helping you focus on the most important insights. |
Supported AI Tagging & Prioritization: AI Tagging & Prioritization: Automate your feedback analysis instantly. This feature uses AI to automatically tag and prioritize feedback, saving you time and effort. |
Supported Competitor Analysis: Competitor Analysis: Benchmark against public competitor feedback. This feature allows you to compare your customer feedback to that of your competitors, giving you valuable insights into market trends and areas for improvement. |
Supported AI Reports: AI Reports: Visualize your feedback in charts and AI summaries. This feature generates reports that visualize your customer feedback data in charts and provides AI-powered summaries, making it easy to understand and share key insights. |
Supported Feedback Alerts: Feedback Alerts: Get notified when feedback comes in. This feature sends you alerts when new customer feedback is received, so you can stay informed and address issues promptly. |
Supported Feedback Search: Feedback Search: Search through all your feedback fast. This feature enables you to quickly search through your customer feedback data, making it easy to find specific insights or patterns. |
Supported Integrations: Integrations: Anecdote integrates with 125+ tools, allowing you to connect and analyze feedback from various sources. |
Supported Project Management Tool Integration: Project Management Tool Integration: Build a backlog and send it to a project management tool. This feature helps you manage your feedback by creating a backlog of issues and sending it to your project management tool for tracking and resolution. |
Anecdote pricing
See the Anecdote pricing page.
Anecdote alternatives
Anecdote FAQ
Anecdote helps product, CX, and engineering teams understand customer feedback. We find it particularly useful because it gathers data from many sources, analyzes it using AI, and presents clear insights about trends and churn reasons. This helps improve products and customer experiences.
What is Anecdote and what does Anecdote do?
Anecdote helps product, CX, and engineering teams understand customer feedback. We find it particularly useful because it gathers data from many sources, analyzes it using AI, and presents clear insights about trends and churn reasons. This helps improve products and customer experiences.
Anecdote integrates with over 125 tools, including popular customer feedback platforms like Intercom and Zendesk. This allows teams to centralize feedback, analyze it, and generate actionable insights from various sources. It also integrates with project management tools to streamline workflows.
How does Anecdote integrate with other tools?
Anecdote integrates with over 125 tools, including popular customer feedback platforms like Intercom and Zendesk. This allows teams to centralize feedback, analyze it, and generate actionable insights from various sources. It also integrates with project management tools to streamline workflows.
We find that Anecdote's main competitors include Enterpret, Thematic, Unwrap.ai, Syncly, Qwary, and Insight7. These platforms offer similar functionalities, such as AI-powered analysis of customer feedback and reporting tools.
What the main competitors of Anecdote?
We find that Anecdote's main competitors include Enterpret, Thematic, Unwrap.ai, Syncly, Qwary, and Insight7. These platforms offer similar functionalities, such as AI-powered analysis of customer feedback and reporting tools.
We find Anecdote to be a legitimate product. It receives positive ratings on G2 and appears to offer valuable features for analyzing customer feedback. While website traffic declined, their team has grown, suggesting ongoing investment and development.
Is Anecdote legit?
We find Anecdote to be a legitimate product. It receives positive ratings on G2 and appears to offer valuable features for analyzing customer feedback. While website traffic declined, their team has grown, suggesting ongoing investment and development.
I'm sorry, but pricing information for Anecdote is not available at this time. We recommend contacting Anecdote directly to obtain specific pricing details tailored to your needs.
How much does Anecdote cost?
I'm sorry, but pricing information for Anecdote is not available at this time. We recommend contacting Anecdote directly to obtain specific pricing details tailored to your needs.
We find that Anecdote's customer support is generally considered excellent. Users mention helpful support and quick onboarding experiences. One reviewer even highlighted the team's openness to feedback, making them feel involved in the development process.
Is Anecdote customer service good?
We find that Anecdote's customer support is generally considered excellent. Users mention helpful support and quick onboarding experiences. One reviewer even highlighted the team's openness to feedback, making them feel involved in the development process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.