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Thematic description
Thematic is an AI-powered feedback analysis software designed for mid-sized to enterprise-level companies. It gathers customer feedback from various sources like surveys and online reviews to identify common themes and sentiments. This helps businesses understand customer opinions, track changes in satisfaction, and pinpoint areas for improvement. Thematic's strength lies in its ability to analyze large volumes of text data, saving time and providing insights to improve products, customer experiences, and ultimately, revenue.
What companies are using Thematic?
Who is Thematic best for
Thematic is an AI-powered feedback analysis platform ideal for mid-sized to large businesses. It helps companies analyze customer feedback from various sources, saving time and resources. Users praise Thematic's powerful insights and excellent customer support. However, some find the initial setup and theme customization challenging. Thematic is best suited for businesses seeking to improve customer experience and product development based on data-driven insights.
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Ideal for medium to large businesses (101+ employees), particularly in software/IT, ecommerce, and marketing/advertising.
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Best fit for ecommerce, software/IT/telecommunications, and marketing/advertising industries.
Thematic features
Supported Thematic supports sentiment analysis, categorizing text as positive, negative, or neutral. |
Supported Thematic analyzes feedback, identifies trends and sentiment, and quantifies themes for prioritization. |
Supported Thematic offers tools to generate reports with visualizations and summaries based on analyzed customer feedback. |
Supported Thematic uses AI to analyze feedback, identify trends, and perform sentiment analysis. |
Supported Thematic integrates with various platforms like Qualtrics, InMoment, and Medallia to consolidate feedback. |
Supported Thematic aggregates feedback from various sources and analyzes it to inform product decisions. |
Thematic reviews
We've summarised 36 Thematic reviews (Thematic G2 reviews) and summarised the main points below.
- Excellent customer support, praised for responsiveness and helpfulness.
- Powerful AI-driven analysis of customer feedback, saving time and providing valuable insights.
- Effective in identifying themes and sub-themes within feedback data.
- Useful for tracking trends and changes in customer sentiment over time.
- Quantifies the impact of specific themes on metrics like NPS.
- Initial theme setup can be challenging and may require adjustments.
- Manual tweaking of themes is often needed to achieve optimal results.
- Some users find it difficult to overcome erroneous themes or sub-themes generated by the AI.
- Limited self-service options for ad-hoc data analysis.
- Limited flexibility for manipulating visuals within the platform.
Thematic pricing
The commentary is based on 1 reviews from Thematic G2 reviews.
Thematic's pricing is not discussed in the provided review. The user focuses on the significant time savings, productivity gains, and valuable insights derived, suggesting the value outweighs the cost. They highlight the efficient analysis of verbatim survey responses, which saves resources and improves customer understanding.
See the Thematic pricing page.
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Thematic has a free trial.
A comprehensive view of themes, sentiment and categories in your feedback data. Includes Assigned Customer Success Manager, full platform access, and 24/7 support.
Custom proposal for enterprise needs, including comment volume discounts, tailored onboarding, country-specific rates, complete security support, and partnership level of support.
Thematic alternatives
Qualtrics CX for Contact CentersUnderstand and improve customer service with AI-powered insights.Read more
Qualtrics Customer ExperienceUnderstand, improve, and personalize every customer interaction.Read more
Thematic FAQ
Thematic is an AI-powered feedback analytics platform for mid-sized to enterprise businesses. It analyzes customer feedback from various sources, identifies key themes and sentiment, and provides actionable insights to improve customer experience and business outcomes. This helps businesses understand customer needs and prioritize areas for improvement.
What is Thematic and what does Thematic do?
Thematic is an AI-powered feedback analytics platform for mid-sized to enterprise businesses. It analyzes customer feedback from various sources, identifies key themes and sentiment, and provides actionable insights to improve customer experience and business outcomes. This helps businesses understand customer needs and prioritize areas for improvement.
Thematic integrates with platforms like Qualtrics, InMoment, and Medallia, allowing businesses to centralize feedback from multiple sources for a comprehensive analysis. This streamlines the process of gathering and analyzing customer data.
How does Thematic integrate with other tools?
Thematic integrates with platforms like Qualtrics, InMoment, and Medallia, allowing businesses to centralize feedback from multiple sources for a comprehensive analysis. This streamlines the process of gathering and analyzing customer data.
Alternatives to Thematic include Chattermill, ClientZen, and Canvs AI. These competitors also offer AI-powered feedback analysis, helping businesses understand customer sentiment and improve their products and services. For project management and issue tracking, consider Jira. DevRev is another option, specifically designed for SaaS companies.
What the main competitors of Thematic?
Alternatives to Thematic include Chattermill, ClientZen, and Canvs AI. These competitors also offer AI-powered feedback analysis, helping businesses understand customer sentiment and improve their products and services. For project management and issue tracking, consider Jira. DevRev is another option, specifically designed for SaaS companies.
Yes, Thematic is a legitimate AI-powered feedback analysis software. G2 reviews rate it 4.8/5 stars, praising its valuable insights and efficient analysis of customer feedback. Users find its customer support excellent, although some report initial setup challenges. Thematic is safe and appears to be a helpful tool for businesses seeking to improve customer experience.
Is Thematic legit?
Yes, Thematic is a legitimate AI-powered feedback analysis software. G2 reviews rate it 4.8/5 stars, praising its valuable insights and efficient analysis of customer feedback. Users find its customer support excellent, although some report initial setup challenges. Thematic is safe and appears to be a helpful tool for businesses seeking to improve customer experience.
Thematic's Foundation plan is $25,000 per year for up to 25,000 comments. Their Enterprise plan has custom pricing based on volume and needs. Contact Thematic for a personalized quote to determine if the product pricing is worth it for your organization.
How much does Thematic cost?
Thematic's Foundation plan is $25,000 per year for up to 25,000 comments. Their Enterprise plan has custom pricing based on volume and needs. Contact Thematic for a personalized quote to determine if the product pricing is worth it for your organization.
Thematic's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and proactive assistance, describing them as a key differentiator and a strength of the company.
Is Thematic customer service good?
Thematic's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and proactive assistance, describing them as a key differentiator and a strength of the company.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.