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BMC FootPrints description
BMC FootPrints is an IT service management tool designed to streamline IT support and services within mid-sized organizations. It offers a customizable platform to manage employee requests, track issues, and automate workflows. The software aims to boost IT efficiency and improve employee satisfaction with simplified service experiences. FootPrints can integrate with existing systems like Active Directory and offers configurable automation features to speed up service delivery and improve IT responsiveness.
Who is BMC FootPrints best for
BMC FootPrints is an IT service management solution tailored for mid-sized organizations. We find it's a solid option if you're aiming to streamline IT support, manage employee requests, and automate workflows. Users appreciate its configurability and email integration. Keep in mind that some users mention slow performance and a complex interface, so weigh those factors when considering FootPrints.
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Perfect for mid-sized firms (101-1000 employees) needing a customizable IT service management solution.
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Great choice for Software, IT, and Telecom firms seeking streamlined IT support and efficient service delivery.
BMC FootPrints features
Supported IT Service Management: Streamlines IT support and services, managing employee requests and tracking issues. |
Supported Workflow Automation: Customizable platform to tailor workflows and processes to specific needs. |
Supported Active Directory Integration: Integration with existing systems like Active Directory for user management. |
Supported Automation Features: Automates tasks and workflows to improve IT efficiency. |
BMC FootPrints reviews
We've summarised 56 BMC FootPrints reviews (BMC FootPrints G2 reviews) and summarised the main points below.
- Highly configurable and adaptable to various departmental needs.
- Convenient email integration allows ticket management via email.
- Useful for tracking IT requests and managing workflows.
- Good for geographically distributed teams and centralized ticketing.
- Reliable uptime and consistent performance.
- Slow performance and long loading times are frequently reported.
- Confusing and cluttered interface makes navigation difficult.
- Reporting features are clunky and limited, especially for cross-item reports.
- Customization is complex and requires extensive staff time.
- Search functionality is inadequate, often returning too many or no results.
BMC FootPrints pricing
The commentary is based on 1 reviews from BMC FootPrints G2 reviews.
We find that BMC FootPrints's pricing is a common concern. Users have described it as overpriced, especially given the perceived limitations in reporting capabilities.
See the BMC FootPrints pricing page.
BMC FootPrints alternatives
InvGate Service ManagementStreamlines IT and enterprise service delivery with a user-friendly help desk.Read more
ManageEngine ServiceDesk PlusStreamlines IT help desk, asset tracking, and change management.Read more
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
BMC FootPrints FAQ
BMC FootPrints is an IT service management tool that helps mid-sized organizations streamline their IT support. It provides a customizable platform for managing employee requests, tracking issues, and automating workflows to improve IT efficiency and employee satisfaction. We find it's particularly useful for automating tasks and integrating with existing systems.
What is BMC FootPrints and what does BMC FootPrints do?
BMC FootPrints is an IT service management tool that helps mid-sized organizations streamline their IT support. It provides a customizable platform for managing employee requests, tracking issues, and automating workflows to improve IT efficiency and employee satisfaction. We find it's particularly useful for automating tasks and integrating with existing systems.
BMC FootPrints integrates with existing systems, such as Active Directory, for streamlined user management. It also offers various automation features to enhance IT efficiency. We find this level of integration helps centralize processes and improve overall service delivery.
How does BMC FootPrints integrate with other tools?
BMC FootPrints integrates with existing systems, such as Active Directory, for streamlined user management. It also offers various automation features to enhance IT efficiency. We find this level of integration helps centralize processes and improve overall service delivery.
We find that Freshservice, SysAid, InvGate Service Management, ManageEngine ServiceDesk Plus, BoldDesk, and Alemba Service Manager are the main competitors of BMC FootPrints. They offer similar IT service management and help desk functionalities.
What the main competitors of BMC FootPrints?
We find that Freshservice, SysAid, InvGate Service Management, ManageEngine ServiceDesk Plus, BoldDesk, and Alemba Service Manager are the main competitors of BMC FootPrints. They offer similar IT service management and help desk functionalities.
Yes, BMC FootPrints is a legitimate IT service management tool. We find it's a decent option for mid-sized organizations looking to streamline their IT support. However, be aware of user reports about slow performance and a clunky interface.
Is BMC FootPrints legit?
Yes, BMC FootPrints is a legitimate IT service management tool. We find it's a decent option for mid-sized organizations looking to streamline their IT support. However, be aware of user reports about slow performance and a clunky interface.
I couldn't find any pricing details for BMC FootPrints. Contact BMC directly for a quote tailored to your specific needs.
How much does BMC FootPrints cost?
I couldn't find any pricing details for BMC FootPrints. Contact BMC directly for a quote tailored to your specific needs.
We find that user reviews on BMC FootPrints's customer service are mixed. Some appreciate the reporting and online accessibility, while others have found support unreliable and the system unstable, causing more problems than it solves.
Is BMC FootPrints customer service good?
We find that user reviews on BMC FootPrints's customer service are mixed. Some appreciate the reporting and online accessibility, while others have found support unreliable and the system unstable, causing more problems than it solves.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.