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InvGate Service Management description
InvGate Service Management is a customizable service desk software designed to manage IT and enterprise services. It offers tools like a drag-and-drop workflow builder, AI-powered virtual agent, and service desk features to streamline support processes. The platform is known for its user-friendliness and integrates with InvGate Asset Management, making it suitable for organizations aiming to implement ITIL practices.
Who is InvGate Service Management best for
InvGate Service Management is ideal for organizations aiming to streamline IT and enterprise service management. We find the platform particularly effective for medium-sized businesses but also suitable for larger enterprises. It's known for being user-friendly, which, in our experience, makes it a great choice for teams looking to implement ITIL practices efficiently.
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Perfect for mid-sized businesses (100-1,000 employees) seeking a user-friendly, customizable service management solution.
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We find that InvGate Service Management particularly shines for companies within the Software, IT, and Telecommunications sectors.
InvGate Service Management features
Supported Real-time dashboards: Ability to monitor real-time data on key performance indicators, such as current ticket volume, agent availability, and chat activity. |
Supported Third-party integrations: The platform can integrate with other tools, such as Slack, Google Drive, and Microsoft Teams. |
Supported Multi-channel integration: Integrate with communication channels like email, social media, etc. |
InvGate Service Management alternatives
InvGate Service DeskStreamlines IT support, automates workflows, and boosts team efficiency.Read more
ManageEngine ServiceDesk PlusStreamlines IT help desk, asset tracking, and change management.Read more
InvGate Service Management FAQ
InvGate Service Management is a user-friendly platform designed to streamline IT and enterprise services. We find its customizable workflows, AI-powered virtual agent, and integrations particularly helpful for managing support processes effectively. It's a great option for organizations looking to adopt ITIL practices.
What is InvGate Service Management and what does InvGate Service Management do?
InvGate Service Management is a user-friendly platform designed to streamline IT and enterprise services. We find its customizable workflows, AI-powered virtual agent, and integrations particularly helpful for managing support processes effectively. It's a great option for organizations looking to adopt ITIL practices.
InvGate Service Management integrates with various tools to enhance functionality. It connects with platforms like Slack, Microsoft Teams, and Google Drive, enabling streamlined communication and collaboration. It also integrates with InvGate Asset Management for comprehensive IT management.
How does InvGate Service Management integrate with other tools?
InvGate Service Management integrates with various tools to enhance functionality. It connects with platforms like Slack, Microsoft Teams, and Google Drive, enabling streamlined communication and collaboration. It also integrates with InvGate Asset Management for comprehensive IT management.
We find that InvGate Service Management's main competitors include BMC FootPrints, ManageEngine ServiceDesk Plus, and ITSM 365. These alternatives offer similar IT service management functionalities, catering to businesses seeking streamlined support and efficient workflow automation.
What the main competitors of InvGate Service Management?
We find that InvGate Service Management's main competitors include BMC FootPrints, ManageEngine ServiceDesk Plus, and ITSM 365. These alternatives offer similar IT service management functionalities, catering to businesses seeking streamlined support and efficient workflow automation.
InvGate Service Management is a legitimate and safe service desk software. It receives positive ratings on G2 and Glassdoor and shows promising LinkedIn employee growth. We believe it's a viable option for businesses seeking streamlined IT service management.
Is InvGate Service Management legit?
InvGate Service Management is a legitimate and safe service desk software. It receives positive ratings on G2 and Glassdoor and shows promising LinkedIn employee growth. We believe it's a viable option for businesses seeking streamlined IT service management.
I'm sorry, but pricing information for InvGate Service Management is not available at this time. We recommend contacting InvGate directly for a quote.
How much does InvGate Service Management cost?
I'm sorry, but pricing information for InvGate Service Management is not available at this time. We recommend contacting InvGate directly for a quote.
We find that InvGate Service Management's customer service receives mixed reviews. While some users appreciate the platform's ease of use and robust features, others have reported slow support responses and occasional bugs affecting key functionalities.
Is InvGate Service Management customer service good?
We find that InvGate Service Management's customer service receives mixed reviews. While some users appreciate the platform's ease of use and robust features, others have reported slow support responses and occasional bugs affecting key functionalities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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