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Botsonic description
Botsonic builds AI-powered chatbots that can understand and respond to customer questions using information from your website and knowledge base. These bots integrate with popular platforms like Zendesk, Freshdesk, Whatsapp, and Slack. Botsonic promises to handle up to 80% of your customer inquiries, freeing up your team for more demanding tasks and improving customer satisfaction.
Who is using Botsonic?
Who is Botsonic best for
Botsonic is ideal for businesses seeking to automate customer support and boost website engagement with AI chatbots. Users praise its ease of use and integrations, especially for non-technical teams. While some users note limitations in customization and occasional inaccuracies in responses, the platform's intuitive setup and robust integrations make it a strong choice for automating up to 80% of customer inquiries.
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Best for small to medium-sized businesses.
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Suitable for many industries, including Healthcare, Retail, and Manufacturing.
Botsonic features
Supported Botsonic offers extensive branding customization, including logo, colors, and welcome messages. |
Supported Botsonic offers integrations with various channels like email, social media, and websites. |
Supported Botsonic allows uploading knowledge base files and integrating with platforms like Google Drive. |
Supported Botsonic analyzes chat data and provides insights to improve customer interactions. |
Supported Botsonic offers AI-powered chatbots for automated conversations and instant responses. |
Supported Botsonic integrates with various platforms and services using Zapier, embeddable code, API keys, and other tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Botsonic reviews
We've summarised 143 Botsonic reviews (Botsonic Capterra reviews and Botsonic G2 reviews) and summarised the main points below.
- Easy to use and set up, even for non-technical users.
- Excellent integration with websites and other platforms like Facebook.
- Fast and efficient training using website links, documents, or FAQs.
- Useful analytics and reporting features to track bot performance.
- Good customer support and helpful resources.
- Limited free messages make testing difficult.
- Limited customization for the bot's appearance.
- Occasional freezing when uploading training data.
- Difficulty training the bot to understand numerical or tabular data.
- Some responses can be inaccurate or unexpected, requiring retraining.
Botsonic pricing
The commentary is based on 51 reviews from Botsonic Capterra reviews and Botsonic G2 reviews.
Botsonic offers a 7-day free trial for all plans. Annual subscriptions offer savings of up to 20%.
Users sentiment
See the Botsonic pricing page.
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Botsonic has a free trial.
Includes 1 team member, 1000 messages/month, 1 chatbot, 10M uploaded characters, 3 Agentic Actions, GPT-4o mini AI model, lead capture forms, sitemap upload up to 5000 URLs, and integrations with Whatsapp, Facebook Messenger, Telegram, Zapier, Wordpress, Google Tag Manager, and Google Drive.
Includes 2 team members, 3000 messages/month, 2 chatbots, 50M uploaded characters, 5 Agentic Actions, access to GPT-4o and upcoming AI models, automated email transcripts, request callback button, and integrations with Whatsapp, Facebook Messenger, Telegram, Zapier, Wordpress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, and Google Drive.
Includes 5 team members, 12000 messages/month, 100M uploaded characters, create industry-specific workflows with AI agents, 5 workflows and 10 agentic actions, no limit on sitemap size, auto-sync from website and 3rd party platforms, 1 training session, dedicated Slack channel for 1 month (optional), and API access.
Includes custom number of team members and messages, custom number of chatbots, custom upload characters, create industry-specific workflows with AI agents, custom number of behaviors and abilities, 1 training session, dedicated Slack channel for 1 month (optional), all integrations in Advanced plan plus Salesforce, Sharepoint/Onedrive, Freshdesk, Zoho, Confluence, Active Campaign, and HubSpot (soon), advanced branding, handoffs to Zendesk, Freshdesk, Salesforce, and live agent handoff (via Zendesk), advanced AI analytics, SSO/SAML login, 2 training sessions, priority support, dedicated Slack channel for direct support (optional), invoicing options, API access, and audit log (soon).
Botsonic alternatives
Botsonic FAQ
Botsonic builds AI chatbots that automate customer interactions using information from your website and knowledge base. It integrates with platforms like Zendesk, Freshdesk, WhatsApp, and Slack, aiming to handle up to 80% of inquiries. This frees up your team and improves customer satisfaction.
What is Botsonic and what does Botsonic do?
Botsonic builds AI chatbots that automate customer interactions using information from your website and knowledge base. It integrates with platforms like Zendesk, Freshdesk, WhatsApp, and Slack, aiming to handle up to 80% of inquiries. This frees up your team and improves customer satisfaction.
Botsonic integrates with various platforms like Zendesk, Freshdesk, WhatsApp, and Slack. It also offers broader integrations using Zapier, embeddable code, and API keys, allowing connection with various other services.
How does Botsonic integrate with other tools?
Botsonic integrates with various platforms like Zendesk, Freshdesk, WhatsApp, and Slack. It also offers broader integrations using Zapier, embeddable code, and API keys, allowing connection with various other services.
Top Botsonic alternatives include Salesforce Service Cloud, ThumbCrowd, HubSpot Service Hub, and Tiledesk. These competitors offer similar AI-powered chatbot solutions for customer service automation and multi-channel deployment. They each provide unique features and integrations to consider depending on specific business needs.
What the main competitors of Botsonic?
Top Botsonic alternatives include Salesforce Service Cloud, ThumbCrowd, HubSpot Service Hub, and Tiledesk. These competitors offer similar AI-powered chatbot solutions for customer service automation and multi-channel deployment. They each provide unique features and integrations to consider depending on specific business needs.
Yes, Botsonic is a legitimate platform. It offers AI chatbots for customer support, integrates with popular platforms, and boasts positive user reviews for ease of use and setup. However, potential users should be aware of limited free trials and occasional inaccuracies in bot responses.
Is Botsonic legit?
Yes, Botsonic is a legitimate platform. It offers AI chatbots for customer support, integrates with popular platforms, and boasts positive user reviews for ease of use and setup. However, potential users should be aware of limited free trials and occasional inaccuracies in bot responses.
I couldn't find pricing details for Botsonic. For the most current pricing information, it's best to visit Botsonic's website or contact their sales team directly. This will help you determine if Botsonic's product pricing is worth it for your needs.
How much does Botsonic cost?
I couldn't find pricing details for Botsonic. For the most current pricing information, it's best to visit Botsonic's website or contact their sales team directly. This will help you determine if Botsonic's product pricing is worth it for your needs.
Botsonic's customer support receives positive feedback, with users highlighting prompt and helpful responses. Users mention quick answers and assistance with setup and implementation. However, some experienced delays in responses for more complex issues.
Is Botsonic customer service good?
Botsonic's customer support receives positive feedback, with users highlighting prompt and helpful responses. Users mention quick answers and assistance with setup and implementation. However, some experienced delays in responses for more complex issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.