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CallTools description
CallTools is a cloud-based call center software for businesses of all sizes. It offers both outbound and inbound call handling features, including a predictive dialer, live agent monitoring, and skill-based routing. The software aims to improve contact rates and streamline call center operations through features like campaign management, contact overlay, SMS messaging, and integrations with popular CRM and business tools. CallTools prides itself on its user-friendly interface, robust functionality, and responsive customer support.
Who is CallTools best for
CallTools is a cloud-based call center software praised for its user-friendly interface and robust features like predictive dialing and call monitoring. However, some users have reported dropped calls and a high price point. It's best suited for small to medium businesses in sales-intensive industries looking to boost agent productivity.
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Ideal for small to medium businesses with high call volumes.
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Best fit for telemarketing, real estate, sales, and related sectors.
CallTools features
Supported CallTools' Answering Machine Detection feature helps agents save time and increase efficiency by automatically detecting answering machines and allowing them to leave pre-recorded voicemails or move on to the next call. |
Supported CallTools offers Automatic Call Distribution, routing calls based on pre-defined rules to ensure efficient handling and reduced wait times. |
Supported CallTools helps maintain a positive Caller ID Reputation and prevents spam flagging by implementing best practices and monitoring for potential issues. |
Supported CallTools provides Call Management tools including call recording, forwarding, transfer, and monitoring to improve agent efficiency and customer satisfaction. |
Supported CallTools offers Compliant call center features like DNC list management and call recording consent to help businesses adhere to industry regulations. |
Supported CallTools' Dynamic Scripting allows agents to adapt conversations based on customer responses and use personalized scripts for improved engagement and conversions. |
Supported CallTools provides Inbound call center features including call routing, queue management, and IVR for efficient call management and excellent customer service. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
CallTools reviews
We've summarised 285 CallTools reviews (CallTools GetApp reviews, CallTools Software Advice reviews, CallTools TrustPilot reviews, CallTools Capterra reviews and CallTools G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and navigation.
- Excellent and responsive customer support, especially Shawnie and Angelie.
- Robust features, including call recording, monitoring, and campaign management.
- Effective predictive dialer increases agent productivity and outreach.
- Dropped calls and audio issues are a recurring problem.
- High price point, some users feel it's not worth the cost.
- Complex setup and steep learning curve for new users.
- Limited CRM features and some integration issues.
CallTools pricing
The commentary is based on 21 reviews from CallTools Capterra reviews, CallTools G2 reviews, CallTools Software Advice reviews and CallTools TrustPilot reviews.
CallTools doesn't publicly list pricing information. Instead, they require potential customers to fill out a form with details about their company and usage to receive a customized quote.
Users sentiment
See the CallTools pricing page.
CallTools alternatives
CallTools FAQ
CallTools is a cloud-based call center software designed for businesses of all sizes. It offers inbound and outbound call handling, predictive dialing, live agent monitoring, and skill-based routing. CallTools streamlines call center operations and boosts contact rates through campaign management and CRM integrations.
What is CallTools and what does CallTools do?
CallTools is a cloud-based call center software designed for businesses of all sizes. It offers inbound and outbound call handling, predictive dialing, live agent monitoring, and skill-based routing. CallTools streamlines call center operations and boosts contact rates through campaign management and CRM integrations.
CallTools integrates with popular CRM and business tools, streamlining workflows and enhancing productivity. However, some users have reported integration issues and limited CRM features within the software itself.
How does CallTools integrate with other tools?
CallTools integrates with popular CRM and business tools, streamlining workflows and enhancing productivity. However, some users have reported integration issues and limited CRM features within the software itself.
Top alternatives to CallTools include JustCall, Dialer360, Talkdesk, Aloware, and NUACOM. These competitors offer similar features such as automated dialing, CRM integrations, and analytics for enhanced call center operations.
What the main competitors of CallTools?
Top alternatives to CallTools include JustCall, Dialer360, Talkdesk, Aloware, and NUACOM. These competitors offer similar features such as automated dialing, CRM integrations, and analytics for enhanced call center operations.
Yes, CallTools is a legitimate call center software. User reviews praise its user-friendly interface and robust features. However, potential users should be aware of reported issues with dropped calls and pricing.
Is CallTools legit?
Yes, CallTools is a legitimate call center software. User reviews praise its user-friendly interface and robust features. However, potential users should be aware of reported issues with dropped calls and pricing.
I cannot find pricing details for CallTools. Contact CallTools directly for product pricing, subscription details, and to determine if it's worth the investment for your needs.
How much does CallTools cost?
I cannot find pricing details for CallTools. Contact CallTools directly for product pricing, subscription details, and to determine if it's worth the investment for your needs.
CallTools receives overwhelmingly positive customer service reviews. Users frequently praise the helpfulness and responsiveness of the support team, particularly representatives like Shawnie and Angelie. While some experienced long wait times, the overall sentiment points to a strong customer service experience.
Is CallTools customer service good?
CallTools receives overwhelmingly positive customer service reviews. Users frequently praise the helpfulness and responsiveness of the support team, particularly representatives like Shawnie and Angelie. While some experienced long wait times, the overall sentiment points to a strong customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.