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Catchpoint description
Catchpoint is a cloud-based software that helps businesses ensure their websites, apps, and online services are always available and performing well. It does this by constantly monitoring the entire chain of technology that connects users to those services, identifying problems like outages or slow loading times, and providing the information needed to fix those problems quickly. Catchpoint is used by many large companies, particularly those reliant on online services, and is recognized as a leader in its industry.
What companies are using Catchpoint?
Who is Catchpoint best for
Catchpoint is a top choice for large enterprises that prioritize online service reliability. Users praise its extensive global monitoring, in-depth performance insights, and real-time alerts. However, some find the UI challenging to navigate and the cost high. Consider Catchpoint if your business depends heavily on digital services and requires robust performance monitoring.
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Best for large enterprises relying on digital services.
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Ideal for businesses heavily reliant on online services for revenue and customer experience.
Catchpoint features
Supported Catchpoint offers real-time application and server performance monitoring with alerts and dashboards. |
Supported Catchpoint monitors network connectivity, including latency and packet loss. |
Supported Catchpoint allows setting up alerts based on metric thresholds and integrates with notification tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Catchpoint reviews
We've summarised 100 Catchpoint reviews (Catchpoint TrustPilot reviews and Catchpoint G2 reviews) and summarised the main points below.
- Extensive global monitoring capabilities with numerous testing locations.
- In-depth performance insights and granular metrics.
- Real-time alerts and detailed reporting.
- User-friendly interface (classic UI).
- Helpful and responsive customer support.
- Wide variety of monitoring features and test types.
- Detailed transaction tests and HAR file access.
- Easy test script creation and instant testing.
- Strong alerting and integration with other tools.
- Effective at catching performance issues and outages.
- Helpful for troubleshooting and identifying areas for improvement.
- Useful for comparing performance against competitors.
- Good for monitoring applications in China.
- Slow and clunky UI can be difficult to navigate.
- Difficult to get specific views.
- Limited flexibility for adding features mid-contract.
- Outdated UI.
- New UI lacks some features of the old UI.
- Lack of custom nth percentile feature in the new UI.
- Limited customization for alerts.
- Difficult to analyze error screens.
- Documentation could be improved.
- API limitations, such as lack of alert configuration.
- Insufficient training resources for utilizing all features.
- Data retention policies could offer more control.
- High cost, especially for frequent tests and enterprise features.
Catchpoint pricing
The commentary is based on 4 reviews from Catchpoint G2 reviews and Catchpoint TrustPilot reviews.
Catchpoint is generally considered a powerful monitoring solution with enterprise-grade features. While most users praise its capabilities and support, the pricing structure is noted as being geared towards larger organizations and may be a concern for smaller businesses.
Users sentiment
See the Catchpoint pricing page.
Catchpoint alternatives
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Catchpoint FAQ
Catchpoint is a digital experience monitoring (DEM) platform that ensures optimal website, application, and online service performance. It provides real-time monitoring, network connectivity insights, and alerting to identify and resolve performance issues, helping businesses maintain uptime and positive user experiences.
What is Catchpoint and what does Catchpoint do?
Catchpoint is a digital experience monitoring (DEM) platform that ensures optimal website, application, and online service performance. It provides real-time monitoring, network connectivity insights, and alerting to identify and resolve performance issues, helping businesses maintain uptime and positive user experiences.
Catchpoint integrates with popular alerting and notification tools, enabling seamless real-time communication. It also supports integrations for enhanced performance monitoring and troubleshooting. This allows for comprehensive insights and efficient issue resolution within your existing workflows.
How does Catchpoint integrate with other tools?
Catchpoint integrates with popular alerting and notification tools, enabling seamless real-time communication. It also supports integrations for enhanced performance monitoring and troubleshooting. This allows for comprehensive insights and efficient issue resolution within your existing workflows.
Catchpoint's main competitors include ThousandEyes, ITRS Uptrends, and Robotalp. These alternatives offer similar website and application performance monitoring capabilities, catering to businesses seeking robust digital experience monitoring solutions.
What the main competitors of Catchpoint?
Catchpoint's main competitors include ThousandEyes, ITRS Uptrends, and Robotalp. These alternatives offer similar website and application performance monitoring capabilities, catering to businesses seeking robust digital experience monitoring solutions.
Catchpoint is a legitimate and safe digital experience monitoring (DEM) solution. It offers robust features like real-time monitoring and alerting. However, some users find the cost high and the UI challenging to navigate. It's best suited for large enterprises prioritizing online service performance.
Is Catchpoint legit?
Catchpoint is a legitimate and safe digital experience monitoring (DEM) solution. It offers robust features like real-time monitoring and alerting. However, some users find the cost high and the UI challenging to navigate. It's best suited for large enterprises prioritizing online service performance.
Catchpoint doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific monitoring and performance needs. Consider factors like the number of tests and monitored locations when evaluating if Catchpoint is worth the investment.
How much does Catchpoint cost?
Catchpoint doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific monitoring and performance needs. Consider factors like the number of tests and monitored locations when evaluating if Catchpoint is worth the investment.
Catchpoint's customer service receives mixed reviews. While most users praise the helpfulness and responsiveness of the support team, some have experienced delays and slow ticket resolution times. Others mention difficulty contacting customer service.
Is Catchpoint customer service good?
Catchpoint's customer service receives mixed reviews. While most users praise the helpfulness and responsiveness of the support team, some have experienced delays and slow ticket resolution times. Others mention difficulty contacting customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.