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New Relic description
New Relic helps you understand how your software is performing. It collects data from your websites, apps, and infrastructure, showing you what's working well and what needs attention. This lets you troubleshoot issues faster, improve customer experience, and make better decisions about your technology investments. New Relic offers a single platform and a flexible, usage-based pricing model.
What companies are using New Relic?
Who is using New Relic?
Who is New Relic best for
New Relic offers robust application performance monitoring (APM), infrastructure monitoring, and log management. Users praise its powerful query language (NRQL) and detailed performance insights. However, some find it expensive and the UI complex. Consider New Relic if you need in-depth performance analysis and have the budget for a premium APM solution.
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Best for small, mid-sized, and enterprise businesses.
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Ideal for Software, IT, Media, and various other industries.
New Relic features
Supported New Relic supports monitoring applications in AWS, Azure, and Google Cloud. |
Supported New Relic supports real-time application and server performance monitoring with detailed metrics. |
Supported New Relic offers a central hub for visualizing key business operations with customizable dashboards and integrations. |
Supported New Relic APM identifies bottlenecks via tracing, logging, and performance metrics. |
Supported New Relic offers log management features, including collection, storage, and analysis. |
Supported New Relic offers code-level monitoring via its CodeStream feature. |
Supported New Relic can send alerts based on network performance thresholds and connectivity issues. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
New Relic reviews
We've summarised 637 New Relic reviews (New Relic GetApp reviews, New Relic TrustPilot reviews, New Relic Capterra reviews and New Relic G2 reviews) and summarised the main points below.
- Easy integration with various platforms and frameworks.
- The query language, NRQL, is very powerful and allows for flexible data analysis.
- APM features are robust and provide detailed insights into application performance.
- Alerting features are customizable and integrate with popular communication channels like Slack.
- High costs are a major concern for users, especially for smaller companies.
- The UI, while generally praised, can feel overwhelming for new users due to its complexity.
- Recent UI changes have caused confusion and frustration for some long-time users.
- Documentation can be out-of-date, making advanced configuration challenging.
New Relic pricing
The commentary is based on 89 reviews from New Relic Capterra reviews, New Relic G2 reviews, New Relic GetApp reviews and New Relic TrustPilot reviews.
New Relic offers usage-based pricing with options for data ingest and user types. They offer a free tier with 100GB of data ingest, one free full platform user, and unlimited basic and core users. Data Plus is an optional bundle that provides extended data retention, advanced security and compliance features, and enhanced data export capabilities. Compute Capacity Units (CCUs) are available as an add-on for Pro and Enterprise editions.
Users sentiment
See the New Relic pricing page.
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New Relic has a free plan.
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New Relic has a free trial.
100GB data ingest, unlimited basic and core users, one free full platform user, access to 30+ capabilities, data retention.
Limited to 5 full platform users, ticketed support, 2 business days support response SLA, SAML single sign-on.
Unlimited full platform users, commitment options, 2-hour critical initial support response SLA, Data Plus eligibility, optional full consumption pricing with no user licenses.
Everything in Pro plus FedRAMP Moderate and HIPAA eligibility with Data Plus, priority ticket routing, 1-hour critical initial support response SLA, optional full consumption pricing with no user licenses.
New Relic alternatives
new-relic vs DatadogUnified observability platform for monitoring, troubleshooting, and securing cloud applications.Read more
new-relic vs Sumo LogicCloud logs and metrics analysis for faster troubleshooting and stronger security.Read more
Elastic ObservabilityUnified view of your systems, revealing hidden insights for smoother operations.Read more
New Relic FAQ
New Relic is a performance monitoring platform that provides real-time insights into your software's health. It helps developers and operations teams troubleshoot issues, optimize performance, and improve customer experience by monitoring applications, infrastructure, and user experience. New Relic's robust APM capabilities and flexible querying are praised, but its pricing and complex UI can be drawbacks.
What is New Relic and what does New Relic do?
New Relic is a performance monitoring platform that provides real-time insights into your software's health. It helps developers and operations teams troubleshoot issues, optimize performance, and improve customer experience by monitoring applications, infrastructure, and user experience. New Relic's robust APM capabilities and flexible querying are praised, but its pricing and complex UI can be drawbacks.
New Relic integrates with various tools and platforms through its open API and pre-built integrations. It supports cloud environments like AWS, Azure, and Google Cloud, and offers integrations with popular communication channels such as Slack. This allows for streamlined workflows and comprehensive data analysis.
How does New Relic integrate with other tools?
New Relic integrates with various tools and platforms through its open API and pre-built integrations. It supports cloud environments like AWS, Azure, and Google Cloud, and offers integrations with popular communication channels such as Slack. This allows for streamlined workflows and comprehensive data analysis.
Top alternatives to New Relic include Datadog, Splunk APM, and Dynatrace. These competitors offer similar application performance monitoring (APM) capabilities, including real-time monitoring, code-level insights, and cloud environment support.
What the main competitors of New Relic?
Top alternatives to New Relic include Datadog, Splunk APM, and Dynatrace. These competitors offer similar application performance monitoring (APM) capabilities, including real-time monitoring, code-level insights, and cloud environment support.
Yes, New Relic is a legitimate software performance monitoring platform used by many companies. It offers robust application performance monitoring and cloud environment support. However, be aware of potential high costs and UI complexity.
Is New Relic legit?
Yes, New Relic is a legitimate software performance monitoring platform used by many companies. It offers robust application performance monitoring and cloud environment support. However, be aware of potential high costs and UI complexity.
I couldn't find pricing details for New Relic. For the most current pricing information, I recommend visiting the vendor's website or contacting their sales team. This will ensure you get the most accurate and up-to-date product pricing.
How much does New Relic cost?
I couldn't find pricing details for New Relic. For the most current pricing information, I recommend visiting the vendor's website or contacting their sales team. This will ensure you get the most accurate and up-to-date product pricing.
Customer reviews on New Relic's support are mixed. While some users praise the helpful and responsive support team, others have expressed frustration with slow response times and unhelpful solutions. Some users find the support lacking, especially with the free version.
Is New Relic customer service good?
Customer reviews on New Relic's support are mixed. While some users praise the helpful and responsive support team, others have expressed frustration with slow response times and unhelpful solutions. Some users find the support lacking, especially with the free version.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.