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Customer Alliance description
Customer Alliance is a software platform designed for businesses, especially those in the hospitality industry, to manage customer feedback and online reputation. It allows you to collect reviews, send surveys, and measure customer satisfaction through various channels, including email, QR codes, and your website. The platform consolidates this data into a single dashboard, simplifying review management and providing insights into the customer journey. Customer Alliance also offers tools to automate review responses and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).
Who is Customer Alliance best for
Customer Alliance is a customer feedback and online reputation management platform. Businesses, especially in hospitality, can collect reviews, send surveys, and measure satisfaction. It offers tools to automate review responses and track key metrics like NPS and CSAT. Customer Alliance simplifies review management and provides insights into the customer journey.
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Best for small to mid-sized businesses.
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Ideal for hospitality businesses.
Customer Alliance features
Supported Customer Alliance supports specialized CSAT surveys and their analysis. |
Supported Customer Alliance offers a platform for monitoring reviews, responding to feedback, and analyzing customer sentiment. |
Supported Customer Alliance supports NPS surveys, enabling businesses to measure customer loyalty. |
Supported Customer Alliance offers review analytics with features like text analytics and a centralized dashboard. |
Supported Customer Alliance supports review monitoring from various platforms. |
Customer Alliance pricing
The commentary is based on 2 reviews from Customer Alliance Capterra reviews.
Customer Alliance offers five main plans: Basic, Essential, Standard, Professional, and Enterprise. Each plan builds upon the previous one, adding more features and capabilities. The Basic plan provides fundamental tools for managing online reputation, while the Enterprise plan offers advanced analytics and integrations for large-scale operations. An AI Reply Assistant add-on is available for automated review responses, starting from €30 per month for 100 replies.
See the Customer Alliance pricing page.
Customer Alliance alternatives
Customer Alliance FAQ
Customer Alliance helps businesses, especially in hospitality, manage online reputation and customer feedback. It collects reviews, conducts surveys (CSAT and NPS), and provides a centralized dashboard for analysis and response automation. This helps improve customer experience and boost online visibility.
What is Customer Alliance and what does Customer Alliance do?
Customer Alliance helps businesses, especially in hospitality, manage online reputation and customer feedback. It collects reviews, conducts surveys (CSAT and NPS), and provides a centralized dashboard for analysis and response automation. This helps improve customer experience and boost online visibility.
Customer Alliance integrates with several tools, though specific integrations are not listed in the provided data. For a comprehensive list, it's best to consult Customer Alliance's website or contact their sales team.
How does Customer Alliance integrate with other tools?
Customer Alliance integrates with several tools, though specific integrations are not listed in the provided data. For a comprehensive list, it's best to consult Customer Alliance's website or contact their sales team.
Customer Alliance competes with Swell, eTrusted, Chekkit, Birdeye, and Experience.com in the online reputation and customer feedback management space. While Semrush offers some overlapping features, its primary focus is broader online visibility and marketing.
What the main competitors of Customer Alliance?
Customer Alliance competes with Swell, eTrusted, Chekkit, Birdeye, and Experience.com in the online reputation and customer feedback management space. While Semrush offers some overlapping features, its primary focus is broader online visibility and marketing.
Yes, Customer Alliance is a legitimate platform. It helps businesses, especially in the hospitality industry, manage and improve their online reputation and customer feedback. Customer Alliance facilitates review collection, survey distribution, and reputation monitoring.
Is Customer Alliance legit?
Yes, Customer Alliance is a legitimate platform. It helps businesses, especially in the hospitality industry, manage and improve their online reputation and customer feedback. Customer Alliance facilitates review collection, survey distribution, and reputation monitoring.
I couldn't find pricing information for Customer Alliance. For the most current pricing details, it's best to visit their website or contact their sales team.
How much does Customer Alliance cost?
I couldn't find pricing information for Customer Alliance. For the most current pricing details, it's best to visit their website or contact their sales team.
Customer reviews on Customer Alliance's customer service are mixed. While some praise the easy communication and helpful support, others report unhelpful call centers and difficulty connecting with programmers. Some users even describe the customer service as "nonexistent" and the company as "dishonest."
Is Customer Alliance customer service good?
Customer reviews on Customer Alliance's customer service are mixed. While some praise the easy communication and helpful support, others report unhelpful call centers and difficulty connecting with programmers. Some users even describe the customer service as "nonexistent" and the company as "dishonest."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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