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DemandHub description
DemandHub is a customer communication platform designed for local businesses of all sizes. It helps manage online reputation, customer messages, and generate leads using tools like text messaging, web chat, and online review management. DemandHub aims to provide a centralized inbox for all customer interactions and offers features like appointment scheduling, payment processing, and team communication. It promises to help businesses get more online reviews, convert website visitors into leads, and streamline customer communication.
Who is DemandHub best for
DemandHub is a customer communication platform ideal for local businesses seeking streamlined communication and lead generation. Users praise its unified inbox, automated review reminders, and ease of use. However, some have noted issues with message character limits and occasional app freezes. DemandHub offers a free trial and various pricing plans to suit different business needs.
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Best fit for small businesses.
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Suitable for local businesses across various sectors.
DemandHub features
Supported DemandHub provides a centralized inbox to manage all customer communications, eliminating the need to switch between multiple applications. |
Supported DemandHub's web chat feature enables businesses to engage website visitors and capture leads directly from their website. |
Supported DemandHub automates the process of soliciting online reviews from customers through text message prompts. |
Supported DemandHub's platform facilitates online appointment booking for customers. |
Supported DemandHub supports secure SMS payments, enabling businesses to request and receive payments through text. |
Supported DemandHub offers online reputation management capabilities, allowing businesses to monitor and manage their online reviews. |
Supported DemandHub offers lead management tools to organize and track leads, helping businesses manage their sales pipeline effectively. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
DemandHub reviews
We've summarised 55 DemandHub reviews (DemandHub G2 reviews) and summarised the main points below.
- Excellent customer support, very responsive and helpful.
- Seamless transition from web chat to text messaging.
- Centralized inbox for all customer interactions (social media, website, client messages).
- Automated review reminders effectively increase Google reviews.
- Easy to use and navigate, with user-friendly interface.
- Character limits on group messages lead to fragmented texts.
- App occasionally freezes or has difficulty using generated responses.
- Unread message count inaccurate, includes already-read messages.
- Runtime errors raise concerns about product security.
- Service/parts requests routed through sales, wasting lead slots.
- Some automated responses end up in customer spam folders.
- Difficult to copy/paste within the app.
- Limited Facebook lead integration.
- No option to send review requests to specific patients.
- Bulk marketing message management needs improvement.
DemandHub pricing
The commentary is based on 4 reviews from DemandHub G2 reviews.
DemandHub is considered a valuable tool for reputation management and client communication, especially for JaneApp users. Its pricing is viewed favorably, described as "affordable" and a "real value add," even with a yearly commitment. Users appreciate its features despite the desire for some aesthetic improvements and webchat customization.
Users sentiment
See the DemandHub pricing page.
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DemandHub has a free trial.
All the essential tools you need to boost reviews and start conversations with your customers.
Perfect for growing businesses that want to automate reviews and boost communication with customers.
Own the entire customer experience with advanced workflows, automations, and lead management.
DemandHub alternatives
DemandHub FAQ
DemandHub is a customer communication platform for local businesses. It centralizes customer interactions through text, web chat, and online review management tools. DemandHub helps businesses get more reviews, generate leads, and streamline communication, offering features like appointment scheduling and payment processing.
What is DemandHub and what does DemandHub do?
DemandHub is a customer communication platform for local businesses. It centralizes customer interactions through text, web chat, and online review management tools. DemandHub helps businesses get more reviews, generate leads, and streamline communication, offering features like appointment scheduling and payment processing.
DemandHub integrates with messaging platforms like SMS, email, Facebook, and Instagram. It also offers a website chat widget for real-time communication and facilitates online review management. There is no information available about integrations with other specific tools.
How does DemandHub integrate with other tools?
DemandHub integrates with messaging platforms like SMS, email, Facebook, and Instagram. It also offers a website chat widget for real-time communication and facilitates online review management. There is no information available about integrations with other specific tools.
Top alternatives to DemandHub include Birdeye, Podium, and Text Request. These competitors offer similar features such as online review management, messaging, and customer communication tools. They also target local businesses seeking improved online presence and lead generation.
What the main competitors of DemandHub?
Top alternatives to DemandHub include Birdeye, Podium, and Text Request. These competitors offer similar features such as online review management, messaging, and customer communication tools. They also target local businesses seeking improved online presence and lead generation.
DemandHub appears legitimate, offering a helpful platform with strong customer support and a user-friendly interface. However, some users report issues with message limits, app stability, and integration limitations. Consider these factors when assessing if DemandHub is safe and right for your business.
Is DemandHub legit?
DemandHub appears legitimate, offering a helpful platform with strong customer support and a user-friendly interface. However, some users report issues with message limits, app stability, and integration limitations. Consider these factors when assessing if DemandHub is safe and right for your business.
DemandHub's pricing for Starter, Growth, and Pro plans is custom and depends on your business needs. They offer a free trial to help you determine if the product is worth it for your business. Contact DemandHub for a personalized quote.
How much does DemandHub cost?
DemandHub's pricing for Starter, Growth, and Pro plans is custom and depends on your business needs. They offer a free trial to help you determine if the product is worth it for your business. Contact DemandHub for a personalized quote.
DemandHub's customer service is consistently praised in reviews. Users highlight the responsiveness and helpfulness of the support team, describing them as "patient" and "awesome". This positive feedback suggests a strong commitment to customer satisfaction.
Is DemandHub customer service good?
DemandHub's customer service is consistently praised in reviews. Users highlight the responsiveness and helpfulness of the support team, describing them as "patient" and "awesome". This positive feedback suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.