Last updated on
Company health
Ratings
Deskpro description
Deskpro is a customizable help desk software designed for mid-sized to large businesses. It offers a range of features including email, live chat, phone, and social media ticketing, as well as a self-service knowledge base and reporting tools. Deskpro can be hosted in the cloud or on your own servers, giving you flexibility in managing your data. Its focus on automation and streamlined workflows aims to help your support teams improve response times and deliver better customer service experiences. Deskpro is trusted by many large companies across various industries, including technology, healthcare, and education.
Who is Deskpro best for
We find that Deskpro is a solid choice for mid-sized to large businesses seeking a customizable help desk solution. It's particularly useful if you need multi-channel support and workflow automation. From what we've seen, users appreciate the easy implementation and comprehensive reporting tools. However, some users mention the user interface can be a bit cluttered, so keep that in mind during your evaluation.
-
Great for mid-sized to large companies that need a flexible, customizable help desk solution.
-
We find Deskpro works well for companies in tech, IT, and software looking for robust help desk tools.
Deskpro features
Supported Multi-Channel Support: Allows support teams to manage customer interactions across various channels like email, live chat, phone, and social media. |
Supported Knowledge Base: Provides a self-service platform for customers to find solutions to common issues and access helpful resources. |
Supported Reporting Tools: Offers reporting and analytics tools to track key support metrics, team performance, and customer satisfaction. |
Supported Workflow Automation: Includes automation capabilities to streamline workflows and improve team productivity. |
Supported Customizable Platform: Allows for customization and integration with other applications to tailor the platform to business needs. |
Supported Flexible Hosting: Provides flexibility in hosting options, including Cloud and On-Premise deployment. |
Supported Live Chat: Offers live chat functionality to provide instant support to website visitors or customers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Deskpro reviews
We've summarised 74 Deskpro reviews (Deskpro TrustPilot reviews and Deskpro G2 reviews) and summarised the main points below.
- Easy implementation and excellent customer support
- Highly customizable forms and features
- Effective ticket management and filtering
- Useful pop-up ticket view
- Comprehensive reporting tools and workload overview
- Clunky department and form flow setup
- Limited website form customization flexibility
- Unclear and cluttered user interface, difficult to navigate
- Lack of notifications for ticket updates
- Slow and unhelpful support for complex issues
Deskpro pricing
The commentary is based on 8 reviews from Deskpro G2 reviews.
We find Deskpro's pricing to be generally well-received, especially by smaller businesses. Users appreciate the flexible pricing and cost-effectiveness compared to competitors. However, some have noted the billing structure can be a bit confusing and the jump to the Professional tier is pricey.
Users sentiment
See the Deskpro pricing page.
-
Deskpro has a free trial.
Perfect for small teams who need the essentials. Includes multiple inboxes with all channels, chatbots, help center, brands, workspaces, apps & integrations, mobile app, reporting and analytics, two-factor authentication, data center choice (US/EU/UK), and standard support.
Ideal for growing teams who need extended support and limits. Includes all features from the Team plan, plus lite agent seats, multi-account support, Deskpro AI, AI chatbots, voice premium, review channels, unbranding, and premium support.
Designed for large teams who need complete control and customization. Includes all features from the Professional plan, plus data center choice (global), product previews, quarterly health checks, security reviews, sandbox, net 30 payment, custom contracts, HIPAA, custom feature development, customer success manager, and enterprise support.
Deskpro alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
IssuetrakCustomizable issue tracking software streamlines workflows and boosts team productivityRead more
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
Deskpro FAQ
We find Deskpro to be a robust help desk solution for mid-size and large businesses. It offers multi-channel support, a knowledge base, and reporting tools, and can be deployed in the cloud or on-premise. However, some users find the interface cluttered and report slow support for complex issues.
What is Deskpro and what does Deskpro do?
We find Deskpro to be a robust help desk solution for mid-size and large businesses. It offers multi-channel support, a knowledge base, and reporting tools, and can be deployed in the cloud or on-premise. However, some users find the interface cluttered and report slow support for complex issues.
Deskpro integrates with various applications to tailor the platform to specific business needs. We find this customization particularly helpful for streamlining workflows and connecting with existing tools. It enhances the platform's ability to centralize communications and improve team productivity.
How does Deskpro integrate with other tools?
Deskpro integrates with various applications to tailor the platform to specific business needs. We find this customization particularly helpful for streamlining workflows and connecting with existing tools. It enhances the platform's ability to centralize communications and improve team productivity.
We find that Deskpro's main competitors include Zendesk Support Suite, Freshdesk, and Zoho Desk. These alternatives offer similar customer support features and functionalities. Issuetrak and Zammad are also comparable options.
What the main competitors of Deskpro?
We find that Deskpro's main competitors include Zendesk Support Suite, Freshdesk, and Zoho Desk. These alternatives offer similar customer support features and functionalities. Issuetrak and Zammad are also comparable options.
Yes, Deskpro is a legitimate help desk software trusted by many companies. While some users find the interface clunky and report performance issues, others praise its customizability and robust features. We find its pricing to be transparent and competitive.
Is Deskpro legit?
Yes, Deskpro is a legitimate help desk software trusted by many companies. While some users find the interface clunky and report performance issues, others praise its customizability and robust features. We find its pricing to be transparent and competitive.
Deskpro's Team plan starts at $29 per agent/month. The Professional plan is $59 per agent/month, and the Enterprise plan is $99 per agent/month. They also offer a free trial.
How much does Deskpro cost?
Deskpro's Team plan starts at $29 per agent/month. The Professional plan is $59 per agent/month, and the Enterprise plan is $99 per agent/month. They also offer a free trial.
We find Deskpro's customer service to be generally positive. Users praise the helpful and responsive support team, especially during implementation. While some experienced slow support for complex issues, the overall sentiment towards Deskpro's customer service is favorable.
Is Deskpro customer service good?
We find Deskpro's customer service to be generally positive. Users praise the helpful and responsive support team, especially during implementation. While some experienced slow support for complex issues, the overall sentiment towards Deskpro's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.