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Issuetrak description
Issuetrak is a customizable help desk and issue tracking software designed for mid-sized businesses across various industries. It helps streamline customer support, IT service management, and internal workflows by tracking requests from submission to resolution. Issuetrak offers features such as automated workflows, custom reporting, task management, and a self-service portal. It promises improved communication, reduced wasted time and money, and enhanced customer satisfaction. Additional modules like asset management, billing, and surveys cater to specific business needs.
Who is Issuetrak best for
Issuetrak is a customizable help desk and issue tracking software praised for its responsive customer support and ease of implementation. Users appreciate the customizable workflows and cost-effectiveness, while some find reporting complex and the mobile app lacking. Ideal for mid-sized businesses needing a streamlined solution for IT and customer support.
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Best fit for mid-sized businesses seeking streamlined workflows.
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Suitable for various sectors, including Healthcare, Retail, and Manufacturing.
Issuetrak features
Supported Users can submit tickets via web forms, email, and directly through the Issuetrak site. |
Supported Issuetrak provides robust ticketing functionality for managing customer issues. |
Supported Issuetrak allows creating custom reports with filters, data points, sorting, and grouping. |
Supported Issuetrak supports workflow automation with customizable features to address issues proactively. |
Supported Issuetrak supports automated workflows to streamline processes and save time. |
Issuetrak reviews
We've summarised 250 Issuetrak reviews (Issuetrak GetApp reviews, Issuetrak Software Advice reviews, Issuetrak Capterra reviews and Issuetrak G2 reviews) and summarised the main points below.
- Excellent and responsive customer support consistently praised.
- Easy to implement and configure for various needs.
- Customizable workflows and user-defined fields are helpful.
- Cost-effective solution compared to competitors.
- Provides good value with essential features for issue tracking and basic asset management.
- Difficult reporting features require custom queries for specific needs.
- Limited customization options for certain fields and screens.
- Mobile app lacks features and modern UI.
- Email integration has occasional delays or glitches.
- Knowledge base search within tickets could be improved.
Issuetrak pricing
The commentary is based on 7 reviews from Issuetrak Capterra reviews and Issuetrak G2 reviews.
Issuetrak is praised for its affordability and "bang for your buck," offering a customizable feature set that allows organizations to only pay for what they need. While some find it expensive with multiple administrators, most users consider it a cost-effective solution with great value.
Users sentiment
Issuetrak alternatives
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Issuetrak FAQ
Issuetrak is a customizable help desk and issue-tracking software for mid-sized businesses. It streamlines workflows, from customer support to IT service management, by tracking requests from submission to resolution. Features include automated workflows, custom reporting, and a self-service portal.
What is Issuetrak and what does Issuetrak do?
Issuetrak is a customizable help desk and issue-tracking software for mid-sized businesses. It streamlines workflows, from customer support to IT service management, by tracking requests from submission to resolution. Features include automated workflows, custom reporting, and a self-service portal.
Issuetrak integrates with other tools through its API and pre-built integrations. It connects with popular platforms like Slack, Salesforce, and QuickBooks, facilitating streamlined data flow and enhanced functionality across different business applications. This allows for better communication and more efficient workflows.
How does Issuetrak integrate with other tools?
Issuetrak integrates with other tools through its API and pre-built integrations. It connects with popular platforms like Slack, Salesforce, and QuickBooks, facilitating streamlined data flow and enhanced functionality across different business applications. This allows for better communication and more efficient workflows.
Alternatives to Issuetrak include HelpDesk 365, Deskpro, SysAid, ClickUp, SolarWinds Service Desk, and Jira Service Management. These competitors offer similar features such as ticketing systems, workflow automation, and self-service portals for various business needs.
What the main competitors of Issuetrak?
Alternatives to Issuetrak include HelpDesk 365, Deskpro, SysAid, ClickUp, SolarWinds Service Desk, and Jira Service Management. These competitors offer similar features such as ticketing systems, workflow automation, and self-service portals for various business needs.
Yes, Issuetrak is a legitimate help desk and issue tracking software. It's known for its customizable workflows, user-defined fields, and cost-effectiveness. However, some users find the reporting features difficult and the mobile app lacking. It's generally well-regarded as a safe and reliable solution for mid-sized businesses.
Is Issuetrak legit?
Yes, Issuetrak is a legitimate help desk and issue tracking software. It's known for its customizable workflows, user-defined fields, and cost-effectiveness. However, some users find the reporting features difficult and the mobile app lacking. It's generally well-regarded as a safe and reliable solution for mid-sized businesses.
Issuetrak does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and the desired product features.
How much does Issuetrak cost?
Issuetrak does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and the desired product features.
Issuetrak's customer service receives overwhelmingly positive feedback. Users consistently praise the knowledgeable, responsive, and helpful support team, highlighting their proactive assistance and dedication to resolving issues effectively. This personalized approach contributes significantly to a positive customer experience.
Is Issuetrak customer service good?
Issuetrak's customer service receives overwhelmingly positive feedback. Users consistently praise the knowledgeable, responsive, and helpful support team, highlighting their proactive assistance and dedication to resolving issues effectively. This personalized approach contributes significantly to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.