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DialedIn description
DialedIn is a cloud-based contact center software designed for mid-sized to large businesses, especially those focused on sales and customer engagement. It provides tools like automated call routing, customizable dialing strategies, and performance tracking to streamline your contact center operations. DialedIn focuses on improving agent productivity, increasing customer contact rates, and ensuring data security. Their U.S.-based support team is available to assist with implementation and ongoing needs.
Who is DialedIn best for
DialedIn is a cloud-based contact center software designed for mid-sized to large businesses focused on sales and customer engagement. Users appreciate the user-friendly interface, helpful callback features, and detailed reporting. However, some users report occasional call quality issues and random disconnections. We find that businesses looking to increase customer contact rates and improve agent productivity will find DialedIn a strong option.
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Perfect for companies with 101+ employees seeking streamlined sales and customer engagement.
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Versatile for businesses across all industries looking to boost contact rates and agent productivity.
DialedIn reviews
We've summarised 139 DialedIn reviews (DialedIn G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Helpful callback feature.
- Clear call quality and rarely crashes.
- Excellent customer and technical support.
- Detailed call logs and reporting features.
- Occasional call quality issues like static or dropped calls.
- Difficulty locating old voicemails.
- Random disconnections and freezing.
- Software can be glitchy at times.
- Incoming calls can be confusing to answer.
DialedIn pricing
The commentary is based on 3 reviews from DialedIn G2 reviews.
We find that users appreciate DialedIn's straightforward billing and the ability to customize billing based on minutes used. No specific pricing details were mentioned, but the overall sentiment towards the cost appears positive.
Users sentiment
DialedIn alternatives
Content Guru stormCloud contact center: omnichannel comms, automation, and deep analytics.Read more
DialedIn FAQ
DialedIn is a cloud-based contact center solution for mid-size and large businesses. We find that it excels at boosting sales and customer engagement efforts through automated routing, flexible dialing strategies, and in-depth performance tracking. It's designed for improved agent productivity and increased customer contact rates.
What is DialedIn and what does DialedIn do?
DialedIn is a cloud-based contact center solution for mid-size and large businesses. We find that it excels at boosting sales and customer engagement efforts through automated routing, flexible dialing strategies, and in-depth performance tracking. It's designed for improved agent productivity and increased customer contact rates.
I couldn't find specific integrations listed for DialedIn. For detailed integration information, I recommend checking their website or reaching out to their sales team. They should be able to clarify what other platforms DialedIn can connect with.
How does DialedIn integrate with other tools?
I couldn't find specific integrations listed for DialedIn. For detailed integration information, I recommend checking their website or reaching out to their sales team. They should be able to clarify what other platforms DialedIn can connect with.
We find that DialedIn's main competitors include Content Guru storm, Sharpen, Singlecomm, Odigo, Adversus, and wolkvox. These alternatives offer similar contact center solutions with varying features and focuses.
What the main competitors of DialedIn?
We find that DialedIn's main competitors include Content Guru storm, Sharpen, Singlecomm, Odigo, Adversus, and wolkvox. These alternatives offer similar contact center solutions with varying features and focuses.
DialedIn seems to be a legitimate option with a user-friendly interface and strong customer support. However, we noticed some negative reviews regarding reliability and performance, so it's worth investigating those before committing. Their significant website traffic growth and positive employee growth are encouraging signs.
Is DialedIn legit?
DialedIn seems to be a legitimate option with a user-friendly interface and strong customer support. However, we noticed some negative reviews regarding reliability and performance, so it's worth investigating those before committing. Their significant website traffic growth and positive employee growth are encouraging signs.
I am sorry, but pricing information for DialedIn is not available at this time. We recommend checking their website or contacting their sales team directly for the latest pricing details.
How much does DialedIn cost?
I am sorry, but pricing information for DialedIn is not available at this time. We recommend checking their website or contacting their sales team directly for the latest pricing details.
We find that DialedIn's customer service is generally praised in reviews. Users highlight the helpfulness and responsiveness of the support team, describing them as "exceptional" and "always there to help". While some users mention occasional technical issues, the quick and efficient customer support seems to mitigate these problems effectively.
Is DialedIn customer service good?
We find that DialedIn's customer service is generally praised in reviews. Users highlight the helpfulness and responsiveness of the support team, describing them as "exceptional" and "always there to help". While some users mention occasional technical issues, the quick and efficient customer support seems to mitigate these problems effectively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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