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Odigo description
Odigo is a cloud-based contact center software designed for large enterprises. It provides a suite of tools like omnichannel communication, AI-powered automation, intelligent routing, and performance analytics. Odigo aims to create a seamless and efficient experience for both customers and service agents. With a focus on data-driven optimization and a global presence, Odigo has a proven track record within the customer service industry.
What companies are using Odigo?
Who is Odigo best for
Odigo is a cloud-based contact center solution for medium-sized businesses. It offers omnichannel communication, AI-powered automation, and intelligent routing. Odigo integrates with popular CRM systems like Salesforce and Pega. It also provides a secure and scalable platform with always-on access.
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Best for medium-sized businesses.
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No industry-specific information available.
Odigo features
Supported Odigo integrates with popular CRM systems like Salesforce and Pega. |
Supported Odigo offers AI-powered automation for intelligent decision-making and process optimization. |
Supported Odigo offers advanced call routing with features like Automated Call Distribution (ACD) and intelligent routing. |
Supported Odigo offers a secure, scalable platform with always-on access and a full REST API. |
Supported Odigo offers an AI-powered omnichannel contact center solution to empower agents and inform supervisors. |
Supported Odigo supports workload management via its workforce management features, including real-time monitoring. |
Odigo alternatives
Odigo FAQ
Odigo is a cloud-based contact center solution for large enterprises, providing omnichannel communication, AI-powered automation, intelligent routing, and performance analytics. It empowers agents, informs supervisors, and streamlines customer interactions for a seamless experience.
What is Odigo and what does Odigo do?
Odigo is a cloud-based contact center solution for large enterprises, providing omnichannel communication, AI-powered automation, intelligent routing, and performance analytics. It empowers agents, informs supervisors, and streamlines customer interactions for a seamless experience.
Odigo integrates with popular CRM systems like Salesforce and Pega. It also offers a secure and scalable platform with always-on access and a full REST API for further integrations. This allows businesses to connect Odigo with other essential tools, streamlining workflows and enhancing the customer experience.
How does Odigo integrate with other tools?
Odigo integrates with popular CRM systems like Salesforce and Pega. It also offers a secure and scalable platform with always-on access and a full REST API for further integrations. This allows businesses to connect Odigo with other essential tools, streamlining workflows and enhancing the customer experience.
Alternatives to Odigo include NICE CXone, Zoom Contact Center, and Singlecomm. These competitors offer similar features such as omnichannel communication, AI-powered automation, and analytics. Other options like MyOperator, MaxContact, and 360 CTI cater to different business sizes and needs.
What the main competitors of Odigo?
Alternatives to Odigo include NICE CXone, Zoom Contact Center, and Singlecomm. These competitors offer similar features such as omnichannel communication, AI-powered automation, and analytics. Other options like MyOperator, MaxContact, and 360 CTI cater to different business sizes and needs.
Yes, Odigo is a legitimate cloud-based contact center solution. It offers features like omnichannel communication and AI-powered automation. Reviews on G2 and Glassdoor rate Odigo positively overall, indicating it is a safe and reliable choice.
Is Odigo legit?
Yes, Odigo is a legitimate cloud-based contact center solution. It offers features like omnichannel communication and AI-powered automation. Reviews on G2 and Glassdoor rate Odigo positively overall, indicating it is a safe and reliable choice.
Odigo does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
How much does Odigo cost?
Odigo does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
Odigo receives positive customer service reviews, with users highlighting its cloud-based nature, ease of use, and seamless integration capabilities. Customers report good experiences and find it beneficial for handling customer issues and engagements efficiently.
Is Odigo customer service good?
Odigo receives positive customer service reviews, with users highlighting its cloud-based nature, ease of use, and seamless integration capabilities. Customers report good experiences and find it beneficial for handling customer issues and engagements efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.