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Goodcall description
Goodcall is a conversational AI platform designed for small and mid-sized businesses in the US. It acts as an AI-powered phone agent and virtual receptionist, automating tasks like answering customer questions, scheduling appointments, and capturing leads. Goodcall integrates with popular business tools like calendars, CRMs, and Zapier. The platform provides analytics to track performance and offers customizable options to tailor the AI's responses and workflows.
Who is Goodcall best for
Goodcall is a US-based conversational AI platform acting as an AI-powered phone agent and virtual receptionist for SMBs. It automates tasks like answering customer questions, scheduling appointments, and capturing leads. Goodcall integrates with popular business tools and offers analytics to track performance. Pricing is usage-based with a fixed fee per agent.
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Ideal for small to medium-sized businesses (1-1000 employees) in the US.
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Suitable for service-based industries seeking efficient call management and customer interaction solutions.
Goodcall features
Supported Goodcall offers seamless CRM integrations to unify communication and customer data, streamlining workflows and enhancing customer relationship management. |
Supported Goodcall offers conversation analytics, including call volume and resolution rates. |
Supported Goodcall offers advanced call routing and automation, reducing costs and boosting response times. |
Supported Goodcall automates responses to common customer inquiries using its AI phone agent. |
Goodcall pricing
The commentary is based on 2 reviews from Goodcall G2 reviews and Goodcall TrustPilot reviews.
Goodcall's pricing structure has faced criticism due to changes in their free plan, with some users reporting a significant price increase for voicemail access, close to $60 per month. While some users find the features valuable, others feel the cost is high compared to similar services.
See the Goodcall pricing page.
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Goodcall has a free trial.
Unlimited minutes and tokens, 1 form, 1 logic flow, 3 team members, 3 directory contacts, 7 days of call & customer details, 100 unique customers monthly, $0.50/customer after 100.
Unlimited minutes and tokens, 3 forms, 3 logic flows, 9 team members, 25 directory contacts, 30 days of call & customer details, 250 unique customers monthly, $0.50/customer after 250.
Unlimited minutes and tokens, 25 forms, 25 logic flows, 50 team members, 500 directory contacts, unlimited call & customer details, 500 unique customers monthly, $0.50/customer after 500.
Goodcall alternatives
Goodcall FAQ
Goodcall is a conversational AI platform acting as an AI-powered phone agent and virtual receptionist for SMBs. It automates tasks like answering questions, scheduling appointments, and capturing leads. It integrates with business tools and provides analytics for tracking performance.
What is Goodcall and what does Goodcall do?
Goodcall is a conversational AI platform acting as an AI-powered phone agent and virtual receptionist for SMBs. It automates tasks like answering questions, scheduling appointments, and capturing leads. It integrates with business tools and provides analytics for tracking performance.
Goodcall integrates with popular business tools, including calendars, CRMs, and via Zapier, to streamline workflows. This allows businesses to connect their existing systems for a unified communication and customer data management experience.
How does Goodcall integrate with other tools?
Goodcall integrates with popular business tools, including calendars, CRMs, and via Zapier, to streamline workflows. This allows businesses to connect their existing systems for a unified communication and customer data management experience.
Goodcall's main competitors include Moveo.AI, Chatling, NewOaks AI, and MessageMind. These platforms offer similar AI-powered conversational solutions for automating customer interactions, lead capture, and support tasks. Nice.chat focuses on e-commerce live chat, while Real Time Feedback specializes in instant in-store customer feedback.
What the main competitors of Goodcall?
Goodcall's main competitors include Moveo.AI, Chatling, NewOaks AI, and MessageMind. These platforms offer similar AI-powered conversational solutions for automating customer interactions, lead capture, and support tasks. Nice.chat focuses on e-commerce live chat, while Real Time Feedback specializes in instant in-store customer feedback.
Goodcall appears to be a legitimate platform. It offers a transparent, usage-based pricing model and integrates with various business tools. Reviews on G2 and TrustPilot give it average ratings, suggesting it is a safe, if not exceptional, choice for businesses seeking AI-powered call handling.
Is Goodcall legit?
Goodcall appears to be a legitimate platform. It offers a transparent, usage-based pricing model and integrates with various business tools. Reviews on G2 and TrustPilot give it average ratings, suggesting it is a safe, if not exceptional, choice for businesses seeking AI-powered call handling.
Goodcall pricing starts at $41/month for the Starter plan, $69/month for the Growth plan, and $139/month for the Scale plan. Each plan includes unlimited minutes and tokens. Is Goodcall worth it? The product offers a free trial to help you decide if its features justify the product pricing.
How much does Goodcall cost?
Goodcall pricing starts at $41/month for the Starter plan, $69/month for the Growth plan, and $139/month for the Scale plan. Each plan includes unlimited minutes and tokens. Is Goodcall worth it? The product offers a free trial to help you decide if its features justify the product pricing.
Customer reviews on Goodcall's customer service are mixed. Some praise the timely and helpful support, while others express frustration with changes to their free accounts and difficulty accessing voicemail messages. One user even mentioned broken promises regarding pricing.
Is Goodcall customer service good?
Customer reviews on Goodcall's customer service are mixed. Some praise the timely and helpful support, while others express frustration with changes to their free accounts and difficulty accessing voicemail messages. One user even mentioned broken promises regarding pricing.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.