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HotelRunner description
HotelRunner is a cloud-based software platform designed for hotels and travel agencies of all sizes to manage their online sales, marketing, and operations. It provides tools to create a hotel website, manage bookings across various platforms like Booking.com and Expedia, interact with guests, and analyze business performance. Its focus is on increasing online visibility, streamlining operations, and ultimately driving more bookings and revenue for its users. HotelRunner stands out with its wide range of integrations with other travel technology providers and its user-friendly interface.
Who is HotelRunner best for
HotelRunner is a cloud-based platform ideal for hotels and travel agencies seeking to streamline operations, boost online visibility, and increase bookings. Users praise its user-friendly interface and extensive integrations, while some have noted difficulties with billing and the mobile app's limited functionality. Consider HotelRunner if your business prioritizes a comprehensive platform with a wide range of features.
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Best fit for small to medium-sized businesses.
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Not suitable for industries outside of Hospitality & Tourism.
HotelRunner features
Supported HotelRunner supports custom domains; properties can manage redirection themselves or have HotelRunner handle it. |
Supported HotelRunner automates guest communication including confirmations, pre-arrival instructions, and feedback requests. |
Supported HotelRunner offers a booking engine for direct reservations. |
Supported HotelRunner offers website building tools tailored for hotels, with further customization available through Wix integration. |
Supported HotelRunner securely processes payments via various gateways and providers. |
Supported HotelRunner allows real-time inventory tracking, rate setting, and room type management. |
Supported HotelRunner synchronizes availability and rates across OTAs, preventing double-bookings. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
HotelRunner reviews
We've summarised 51 HotelRunner reviews (HotelRunner TrustPilot reviews and HotelRunner G2 reviews) and summarised the main points below.
- Wide range of integrations with other travel technology providers.
- User-friendly interface for managing bookings and reservations.
- Excellent and responsive customer support, especially for setup and technical issues.
- Effective in increasing online visibility and driving bookings.
- Valuable educational resources and personalized setup sessions for users.
- Mobile app, while limited, allows for convenient availability updates.
- Difficult to cancel free trial and get credit card removed.
- New security update forces constant logouts, disrupting workflow.
- Some promotions, like "GEO" rates, malfunction and are not editable.
- Booking button issue: Displays promo rate initially, then reverts to rack rate before finalizing, causing customer loss.
- Lack of phone support, especially problematic during weekends.
- Inconsistent monthly subscription costs, sometimes unpredictably high.
- Limited mobile app functionality.
HotelRunner pricing
The commentary is based on 4 reviews from HotelRunner TrustPilot reviews.
HotelRunner's pricing is a mixed bag. Some users find the monthly subscription costly and unpredictable, while others appreciate the yearly discounts and free features like the website reservation module. However, there are complaints regarding unexpected charges and difficulties canceling subscriptions.
Users sentiment
HotelRunner alternatives
HotelRunner FAQ
HotelRunner is a cloud-based platform helping hotels and travel agencies manage online sales, marketing, and operations. It offers tools for website creation, booking management, guest interaction, and performance analysis, aiming to boost online visibility and revenue. It integrates with various travel technology providers.
What is HotelRunner and what does HotelRunner do?
HotelRunner is a cloud-based platform helping hotels and travel agencies manage online sales, marketing, and operations. It offers tools for website creation, booking management, guest interaction, and performance analysis, aiming to boost online visibility and revenue. It integrates with various travel technology providers.
HotelRunner integrates with a wide array of travel technology providers, including channel management systems, payment gateways, and website builders like Wix. This connectivity streamlines operations and expands distribution reach for hotels and travel agencies.
How does HotelRunner integrate with other tools?
HotelRunner integrates with a wide array of travel technology providers, including channel management systems, payment gateways, and website builders like Wix. This connectivity streamlines operations and expands distribution reach for hotels and travel agencies.
HotelRunner's main competitors include SiteMinder, WebRezPro, HotelBee, and AccuBook Booking Engine. These platforms offer similar features for hotel management, online booking, and guest communication. Hostaway and Hospitable.com are also alternatives, but focus on vacation rental management.
What the main competitors of HotelRunner?
HotelRunner's main competitors include SiteMinder, WebRezPro, HotelBee, and AccuBook Booking Engine. These platforms offer similar features for hotel management, online booking, and guest communication. Hostaway and Hospitable.com are also alternatives, but focus on vacation rental management.
HotelRunner is a legitimate platform. However, user reviews on platforms like Trustpilot and Glassdoor reveal mixed experiences. While some praise its features and customer support, others cite difficulties with billing and software glitches. Consider exploring alternatives if these concerns are significant for your business.
Is HotelRunner legit?
HotelRunner is a legitimate platform. However, user reviews on platforms like Trustpilot and Glassdoor reveal mixed experiences. While some praise its features and customer support, others cite difficulties with billing and software glitches. Consider exploring alternatives if these concerns are significant for your business.
I couldn't find pricing details for HotelRunner. Contact HotelRunner directly for product pricing or a personalized quote to determine if it's worth it for your needs.
How much does HotelRunner cost?
I couldn't find pricing details for HotelRunner. Contact HotelRunner directly for product pricing or a personalized quote to determine if it's worth it for your needs.
HotelRunner's customer service receives mixed reviews. While some users praise the helpful and responsive support, particularly during setup, others report slow response times and difficulty resolving issues. Some users also mention inconsistent monthly subscription costs.
Is HotelRunner customer service good?
HotelRunner's customer service receives mixed reviews. While some users praise the helpful and responsive support, particularly during setup, others report slow response times and difficulty resolving issues. Some users also mention inconsistent monthly subscription costs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.