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HotelFriend description
HotelFriend is a cloud-based hotel management software designed to simplify operations for hotels of all sizes. It offers a suite of tools, including a booking engine, channel manager, point of sale system, and housekeeping management, all accessible through a single platform. The software aims to automate tasks, improve guest satisfaction, and increase revenue through features like mobile check-in, guest communication tools, and revenue management capabilities. HotelFriend also emphasizes data security and compliance with industry regulations.
Who is HotelFriend best for
HotelFriend is a cloud-based hotel management software ideal for small to medium-sized hotels and hotel groups. Users praise its ease of use, comprehensive features, and excellent customer support. Some users have noted difficulties with group bookings and occasional bugs. However, many appreciate its flexibility, integrations, and value for its range of features including a booking engine, channel manager, and guest communication tools.
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Best fit for small to medium-sized hotels seeking comprehensive management tools.
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Ideal for businesses in the Hospitality & Tourism industry, providing tailored solutions.
HotelFriend features
Supported HotelFriend offers a booking engine for direct reservations. |
Supported HotelFriend supports secure payment processing within its software. |
Supported HotelFriend supports real-time room inventory management, including tracking availability, setting rates, and managing room types. |
Supported HotelFriend supports creating and assigning tasks, including cleaning and maintenance. |
Supported HotelFriend synchronizes availability and rates across OTAs, preventing double bookings. |
Supported HotelFriend offers self check-in, payments, and room service ordering via a mobile app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
HotelFriend reviews
We've summarised 25 HotelFriend reviews (HotelFriend Capterra reviews and HotelFriend G2 reviews) and summarised the main points below.
- Cloud-based accessibility from any location.
- Easy to learn and use, with comprehensive online resources.
- Excellent customer support, responsive and helpful.
- Flexible and customizable, especially for corporate clients and long-term stays.
- Handles local tax laws and regulations effectively, including FiscalTrust (TSE) for Austria.
- Integrates well with other systems, such as Vectron for POS.
- Good value for money with a wide range of features.
- Automated revenue management and reporting tools.
- Difficult group booking process, children are ignored in searches.
- Multi-front desk feature could be improved with easier movement of bookings between properties.
- Occasional bugs and glitches reported, such as multiple charges for services after room moves.
- Mobile POS system is not user-friendly.
- Limited offline access.
- Slow channel manager synchronization and occasional integration issues.
HotelFriend pricing
The commentary is based on 4 reviews from HotelFriend Capterra reviews and HotelFriend G2 reviews.
HotelFriend is praised for its affordability and excellent value for money. Users highlight its cost-effectiveness while offering a comprehensive suite of features, making it a budget-friendly choice for hotel management. Some find the extensive functionality initially confusing, but readily available support mitigates this issue.
Users sentiment
See the HotelFriend pricing page.
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HotelFriend has a free plan.
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HotelFriend has a free trial.
Start with the full set of tools designed to meet all your needs
Get all the tools to manage the daily operations of your property in the cloud
Sell your rooms online via booking platforms and your own website
Manage several houses at the same time and commission individual developments
HotelFriend alternatives
HotelogixCloud software simplifying hotel management, boosting efficiency, and guest satisfaction.Read more
HotelFriend FAQ
HotelFriend is a cloud-based hotel management software streamlining operations for hotels of all sizes. It offers tools like booking engine, channel manager, POS, and housekeeping management, accessible from a single platform. HotelFriend automates tasks, improves guest satisfaction, and boosts revenue through mobile check-in and guest communication tools.
What is HotelFriend and what does HotelFriend do?
HotelFriend is a cloud-based hotel management software streamlining operations for hotels of all sizes. It offers tools like booking engine, channel manager, POS, and housekeeping management, accessible from a single platform. HotelFriend automates tasks, improves guest satisfaction, and boosts revenue through mobile check-in and guest communication tools.
HotelFriend integrates with various tools, including Vectron for POS, and offers a channel manager for syncing with OTAs. It also supports connections with other systems to enhance its functionality and streamline hotel operations. This integration capability improves efficiency and data management.
How does HotelFriend integrate with other tools?
HotelFriend integrates with various tools, including Vectron for POS, and offers a channel manager for syncing with OTAs. It also supports connections with other systems to enhance its functionality and streamline hotel operations. This integration capability improves efficiency and data management.
HotelFriend competes with other hotel management software like HotelBee, Front Desk, and Hotelogix. These alternatives offer similar features, including booking management, channel management, and operational tools, catering to various hospitality businesses. For vacation rentals, Hospitable.com and Hostaway are also competitors.
What the main competitors of HotelFriend?
HotelFriend competes with other hotel management software like HotelBee, Front Desk, and Hotelogix. These alternatives offer similar features, including booking management, channel management, and operational tools, catering to various hospitality businesses. For vacation rentals, Hospitable.com and Hostaway are also competitors.
Yes, HotelFriend is a legitimate cloud-based hotel management software. It receives positive ratings on G2 and Capterra, and users praise its ease of use, customer support, and integrations. While some users report occasional bugs, HotelFriend appears safe and generally well-regarded.
Is HotelFriend legit?
Yes, HotelFriend is a legitimate cloud-based hotel management software. It receives positive ratings on G2 and Capterra, and users praise its ease of use, customer support, and integrations. While some users report occasional bugs, HotelFriend appears safe and generally well-regarded.
HotelFriend offers a free Explore plan. Paid plans are priced per room, per month, starting at €6.58 for the Manage plan, €10.29 for the Grow plan, and €12.34 for the Enterprise plan. They also offer various add-ons to enhance hotel management. Contact HotelFriend for detailed pricing and add-on costs.
How much does HotelFriend cost?
HotelFriend offers a free Explore plan. Paid plans are priced per room, per month, starting at €6.58 for the Manage plan, €10.29 for the Grow plan, and €12.34 for the Enterprise plan. They also offer various add-ons to enhance hotel management. Contact HotelFriend for detailed pricing and add-on costs.
HotelFriend's customer service is consistently praised in reviews. Users describe the support team as "great," "super quick to help," and readily available to guide users through setup and troubleshooting. Their responsiveness and willingness to address user feedback contribute to a positive customer service experience.
Is HotelFriend customer service good?
HotelFriend's customer service is consistently praised in reviews. Users describe the support team as "great," "super quick to help," and readily available to guide users through setup and troubleshooting. Their responsiveness and willingness to address user feedback contribute to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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