KIOSK Information Systems

Customer-Tailored Application Development: KIOSK offers Customer-Tailored Application Development. They have a library of modular code blocks for functionalities like payment processing, account lookup, and inventory management, leading to efficient development. Each new client's unique component requirements are added to KIOSK’s Application Program Interface (API) library. These readily available APIs can reduce development time and costs by approximately 50%. Using KIOSK’s team ensures compliance with ADA accessibility standards for the user interface, benefiting all customers, including those with disabilities.

Software Requirements Specification Workshop: KIOSK conducts Software Requirements Specification (SRS) workshops during the Discovery Phase. They use a requirements questionnaire covering software, platform objectives, environment, and hardware specifics. Customers work with KIOSK’s Sales and Development teams to define functionalities, API integrations, screen workflows, and testing hardware. A detailed SRS leads to accurate pricing, timelines, and validation of the final product. A Statement of Work accompanies the SRS for final contract stages.

Agile Development Team and Methodology: KIOSK employs AGILE development methods. After SRS completion, a dedicated team is formed, comprising a Project Manager/Scrum Master, Development Operations personnel, Quality Assurance Engineers, a Product Owner, Software Architects/Senior Engineers, and Software Engineers. This structured team ensures efficient development and regular sprint reviews for the customer.

KNECT Hardware Integration Module (HIM): KIOSK provides the KNECT Hardware Integration Module (HIM), a licensable API library. This simplifies application development with a higher-level abstraction layer. The HIM gives access to 40+ kiosk component APIs, eliminates individual driver management, offers technical documentation with code examples, and includes a component test suite.

Comprehensive Software QA Testing: KIOSK offers comprehensive software quality assurance (QA) testing. They simulate real-world scenarios with users, edge cases, and integration tests across various hardware and software. This includes functional and integration testing, API testing, load/performance testing, accessibility validation, user interface validation, security testing, regression testing, and platform compatibility testing.

Remote Monitoring with KNECT: KIOSK provides Remote Monitoring using KNECT Remote Monitoring. This cloud-based platform enables remote management of deployed kiosk software. Features include proactive diagnostics, automated health checks, remote application upgrades, content updates, and remote device reboot. This centralized control minimizes downtime and empowers businesses to ensure consistent operation.

Dedicated Project Management and Communication: KIOSK emphasizes strong Project Management and Communication. They assign a dedicated project manager who provides frequent updates and communication. This manager serves as a single point of contact for transparent project tracking and collaboration with the development team.

Secure and Reliable Software Deployment: KIOSK offers Secure and Reliable Software Deployment. They deploy the kiosk application to multiple locations and test it extensively before launching it to the full network. This phased approach ensures smooth implementation and minimizes potential issues during large-scale rollout.