Last updated on
Company health
Ratings
Wavetec description
Wavetec offers solutions designed to manage customer flow and improve experiences in physical locations. Their Queue Management System uses digital signage, self-service kiosks, and virtual queuing to minimize wait times and provide real-time updates to customers in industries like retail, banking, healthcare, and government. Wavetec also provides appointment scheduling, customer feedback tools, and analytics dashboards to help businesses track performance and improve service delivery.
What companies are using Wavetec?
Who is Wavetec best for
Wavetec helps organizations manage customer flow and enhance the in-person experience. Users praise the system's queue management capabilities and customization options, while some note connectivity issues and complex configuration as drawbacks. This solution is best suited for medium to large businesses across various sectors seeking improved customer service and operational efficiency.
-
Best for medium to large businesses (100+ employees) needing robust queue management.
-
Ideal for retail, banking, healthcare, and government organizations.
Wavetec features
Supported Wavetec supports virtual queuing, ticketing and digital signage. |
Supported Wavetec supports appointment booking, rescheduling, and management with calendar and notification integration. |
Supported Wavetec offers interactive kiosks as part of its queue management system. |
Supported Wavetec offers virtual queuing via mobile devices and WhatsApp, including wait time notifications. |
Supported Wavetec offers customer feedback collection via their Opinion Plus system, including surveys. |
Supported Wavetec offers automated waitlist management via virtual queuing and real-time notifications. |
Supported Wavetec supports digital signage displaying real-time queue updates and multimedia content. |
Wavetec reviews
We've summarised 29 Wavetec reviews (Wavetec G2 reviews) and summarised the main points below.
- Excellent customer support and responsiveness.
- Easy to use and implement.
- Highly customizable solutions.
- Effective queue management reduces wait times.
- Reliable hardware and software integration.
- Wide range of features caters to diverse industries.
- Innovative and forward-thinking products.
- Connectivity issues require frequent system reboots.
- Only one login per counter at a time.
- Long lead times for implementation.
- Complex configuration process.
- High cost and lack of transparent pricing.
- Limited banking KYC solutions.
- UI/UX could be improved.
Wavetec alternatives
Qtrac Virtual Queuing and Appointment Scheduling PlatformBook, manage, and analyze appointments and virtual queues.Read more
Wavetec FAQ
Wavetec provides customer experience and flow management solutions for physical locations. They offer queue management systems with digital signage, self-service kiosks, and virtual queuing, helping businesses minimize wait times and improve service delivery. They also offer appointment scheduling and customer feedback tools.
What is Wavetec and what does Wavetec do?
Wavetec provides customer experience and flow management solutions for physical locations. They offer queue management systems with digital signage, self-service kiosks, and virtual queuing, helping businesses minimize wait times and improve service delivery. They also offer appointment scheduling and customer feedback tools.
Wavetec integrates with various tools to enhance its queue management system. It supports calendar and notification integrations for appointment scheduling and offers virtual queuing via mobile devices and WhatsApp. Additionally, it integrates with digital signage solutions and customer feedback tools.
How does Wavetec integrate with other tools?
Wavetec integrates with various tools to enhance its queue management system. It supports calendar and notification integrations for appointment scheduling and offers virtual queuing via mobile devices and WhatsApp. Additionally, it integrates with digital signage solutions and customer feedback tools.
Wavetec's main competitors include Q-Flow, WaitWell, and Qmatic, all offering similar queue management and customer experience solutions. Other alternatives, focusing on broader workplace management or productivity, include Joan and Google Workspace.
What the main competitors of Wavetec?
Wavetec's main competitors include Q-Flow, WaitWell, and Qmatic, all offering similar queue management and customer experience solutions. Other alternatives, focusing on broader workplace management or productivity, include Joan and Google Workspace.
Wavetec is a legitimate company offering queue management solutions. User reviews cite excellent customer support and efficient queue management. However, some users mention connectivity issues and complex configuration. Consider these factors when evaluating Wavetec's safety and suitability.
Is Wavetec legit?
Wavetec is a legitimate company offering queue management solutions. User reviews cite excellent customer support and efficient queue management. However, some users mention connectivity issues and complex configuration. Consider these factors when evaluating Wavetec's safety and suitability.
I cannot find pricing information for Wavetec. Contact Wavetec directly to obtain product pricing details and determine if the product is worth the investment for your needs.
How much does Wavetec cost?
I cannot find pricing information for Wavetec. Contact Wavetec directly to obtain product pricing details and determine if the product is worth the investment for your needs.
Wavetec's customer service receives positive feedback for its responsiveness and helpfulness in resolving technical issues and ensuring smooth implementation. However, some users mention the need for more backup support staff.
Is Wavetec customer service good?
Wavetec's customer service receives positive feedback for its responsiveness and helpfulness in resolving technical issues and ensuring smooth implementation. However, some users mention the need for more backup support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.