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Klarna description
Klarna is a global payment processing platform that allows businesses to offer various payment options to their customers, including "buy now, pay later" plans. This simplifies the checkout process and gives customers more payment flexibility. Klarna focuses on delivering a smooth and secure payment experience while reducing administrative hassle for businesses. Its AI-powered assistant provides 24/7 customer support in multiple languages, managing tasks such as refunds, returns, and payment inquiries.
Who is Klarna best for
Klarna is a versatile payment platform simplifying the checkout process for businesses of all sizes. It offers flexible payment options like "buy now, pay later," increasing purchasing power for customers. While praised for its ease of use and convenient features, some users have reported difficulties with customer support and refunds. Klarna excels in providing a smooth payment experience and supports multiple languages.
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Best for small, medium, and enterprise businesses.
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Ideal for e-commerce, retail, and various other industries.
Klarna features
Supported Klarna accepts debit card payments, including Visa, Mastercard, Discover, and American Express. |
Supported Klarna offers "Buy now, pay later" with interest-free installments. |
Supported Klarna offers AI-powered customer support with 24/7 availability through its virtual assistant. |
Supported Klarna supports card payments via Klarna Pay Now. |
Supported Klarna offers customer support in over 35 languages. |
Supported Klarna offers various payment options and handles transactions securely. |
Supported Klarna offers various payment methods, gateways, and plans, including Pay in 4 and 30, plus refunds. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Klarna reviews
We've summarised 125 Klarna reviews (Klarna GetApp reviews, Klarna TrustPilot reviews, Klarna Capterra reviews and Klarna G2 reviews) and summarised the main points below.
- Flexible payment options, allowing customers to split purchases into installments or pay later.
- Widely accepted at numerous online retailers, increasing purchasing power.
- User-friendly interface, making it easy to manage payments and track purchases.
- Interest-free installments for many purchases, reducing the overall cost.
- Convenient one-time card feature for shopping at retailers not directly partnered with Klarna.
- Difficult to contact customer support, often requiring long waits for responses.
- Issues with refunds and returns, sometimes taking months to resolve.
- Inconsistent payment processing, leading to unexpected charges and difficulties with refunds.
- Klarna's credit checks and spending power adjustments can be unpredictable and frustrating for users.
- Problems with account access and login, including difficulties with two-factor authentication.
Klarna pricing
The commentary is based on 25 reviews from Klarna Capterra reviews, Klarna G2 reviews and Klarna GetApp reviews.
Klarna offers interest-free installment payments, making purchases more manageable. However, some reviewers have reported issues with hidden fees, difficulty obtaining refunds, and unhelpful customer service regarding disputed charges. Others find the payment plans and flexibility beneficial.
Users sentiment
Klarna alternatives
Klarna FAQ
Klarna is a global payment platform offering flexible payment options for businesses and consumers. It provides "buy now, pay later" plans, simplifying the checkout process and increasing purchasing power. Klarna supports various payment methods and offers 24/7 multilingual customer support via an AI-powered virtual assistant.
What is Klarna and what does Klarna do?
Klarna is a global payment platform offering flexible payment options for businesses and consumers. It provides "buy now, pay later" plans, simplifying the checkout process and increasing purchasing power. Klarna supports various payment methods and offers 24/7 multilingual customer support via an AI-powered virtual assistant.
Klarna integrates with various e-commerce platforms and shopping carts, enabling businesses to offer flexible payment options like "buy now, pay later" at checkout. It also supports multiple payment methods, including debit and credit cards, and offers a one-time card feature for broader acceptance.
How does Klarna integrate with other tools?
Klarna integrates with various e-commerce platforms and shopping carts, enabling businesses to offer flexible payment options like "buy now, pay later" at checkout. It also supports multiple payment methods, including debit and credit cards, and offers a one-time card feature for broader acceptance.
Klarna's top competitors include PayPal, Authorize.net, and Stripe, offering similar payment processing and "buy now, pay later" services. Other alternatives like HitPay and Planet Payments provide businesses with various payment options and global transaction capabilities.
What the main competitors of Klarna?
Klarna's top competitors include PayPal, Authorize.net, and Stripe, offering similar payment processing and "buy now, pay later" services. Other alternatives like HitPay and Planet Payments provide businesses with various payment options and global transaction capabilities.
Klarna is a legitimate payment platform used by many online retailers. While it offers flexible payment options and a user-friendly interface, some users have reported difficulties with customer support, refunds, and inconsistent payment processing. Consider these factors when deciding if Klarna is safe and right for you.
Is Klarna legit?
Klarna is a legitimate payment platform used by many online retailers. While it offers flexible payment options and a user-friendly interface, some users have reported difficulties with customer support, refunds, and inconsistent payment processing. Consider these factors when deciding if Klarna is safe and right for you.
Klarna doesn't publicly list pricing information for its services. Contact their sales team for a customized quote based on your business's specific needs.
How much does Klarna cost?
Klarna doesn't publicly list pricing information for its services. Contact their sales team for a customized quote based on your business's specific needs.
Klarna's customer service receives highly negative feedback. Users frequently report difficulties contacting support, long wait times, and unresolved issues, especially regarding refunds and returns. While some appreciate the payment flexibility, many have had frustrating experiences with poor communication and inefficient problem resolution.
Is Klarna customer service good?
Klarna's customer service receives highly negative feedback. Users frequently report difficulties contacting support, long wait times, and unresolved issues, especially regarding refunds and returns. While some appreciate the payment flexibility, many have had frustrating experiences with poor communication and inefficient problem resolution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.