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Sezzle

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Company health

Employee growth
14% increase in the last year
Web traffic
12% increase in the last quarter
Financing
February 2024 - $552M

Ratings

G2
4.6/5
(120)
TrustPilot
4.3/5
(20)
Glassdoor
4.1/5
(162)

Sezzle description

Sezzle is a "Buy Now, Pay Later" payment platform that allows customers to split purchases into four interest-free installments over six weeks. Offered by over 40,000 online merchants, Sezzle increases sales for businesses by attracting customers who prefer installment payments. Sezzle assumes responsibility for fraud, chargebacks, and repayment, making it a risk-free solution for businesses.

Who is Sezzle best for

Sezzle is a buy now, pay later platform that helps small e-commerce businesses boost sales by offering interest-free installment plans. Customers love the easy checkout and increased affordability, while merchants appreciate the higher average order value. However, some merchants have noted high fees and occasional customer support issues.

  • Best for small businesses.

  • Ideal for e-commerce companies.

Sezzle features

Supported

Sezzle protects merchants from chargebacks by paying them upfront.

Supported

Sezzle offers flexible payment plans and integrates with various merchants.

Supported

Sezzle offers interest-free installment plans like "Pay in 4" and "Pay in 2".

Supported

Sezzle offers virtual cards with spend controls, supporting instant single-use cards and flexible payment plans.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
+0.17

Customer Service

Neutral
-0.25

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather positive
+0.33

Sezzle reviews

We've summarised 140 Sezzle reviews (Sezzle TrustPilot reviews and Sezzle G2 reviews) and summarised the main points below.

Pros of Sezzle
  • Easy and fast checkout process, appreciated by customers.
  • Interest-free payment plans increase affordability and sales.
  • Widely accepted by online merchants, offering flexibility for shoppers.
  • Seamless integration with various e-commerce platforms like Shopify.
Cons of Sezzle
  • High fees for merchants, cutting into profits.
  • Some customers report issues with account freezes after refunds.
  • Occasional late fees charged even when payments are made on time.
  • Limited customer support options, sometimes requiring messages or emails instead of direct contact.

Sezzle pricing

The commentary is based on 28 reviews from Sezzle G2 reviews and Sezzle TrustPilot reviews.

Sezzle offers interest-free installment plans, which is appreciated by many users. However, some reviewers mention merchant fees and occasional issues with unauthorized charges or difficulty paying off balances. Others note the value of Sezzle's premium features for businesses.

Users sentiment

Neutral
+0.17

Sezzle alternatives

Sezzle FAQ

  • What is Sezzle and what does Sezzle do?

    Sezzle is a buy now, pay later (BNPL) platform enabling customers to split purchases into four interest-free installments over six weeks. This payment flexibility increases sales for merchants by attracting customers who prefer installment payments, while Sezzle manages the risk of fraud and chargebacks.

  • How does Sezzle integrate with other tools?

    Sezzle seamlessly integrates with various e-commerce platforms, such as Shopify, to offer flexible payment options at checkout. It supports virtual cards and offers flexible payment plans like "Pay in 4" and "Pay in 2," enhancing the customer purchase experience.

  • What the main competitors of Sezzle?

    Sezzle's main competitors include other "Buy Now, Pay Later" services like Afterpay, as well as more comprehensive payment platforms such as PayPal. While BILL, SAP Concur, Zil Money, and MaestroPayment offer related financial services, they don't directly compete with Sezzle's core "Buy Now, Pay Later" offering.

  • Is Sezzle legit?

    Yes, Sezzle is a legitimate buy now, pay later platform. It's used by over 40,000 merchants and offers interest-free installment plans. While some users report issues with customer service and fees, many appreciate its ease of use and flexible payment options, making it a safe and convenient payment choice.

  • How much does Sezzle cost?

    Sezzle doesn't publicly disclose its pricing. Contact their sales team to obtain custom pricing information based on your specific business needs.

  • Is Sezzle customer service good?

    Customer reviews on Sezzle's customer service are mixed. While some users praise the easy and helpful communication, others have described negative experiences with account freezes, unauthorized charges, and difficulty reaching support. Several reviewers mention difficulty getting refunds processed efficiently.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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